• Support the Super User community and ensure right number and quality of people are assigned• Liaison between Operations and Finance with the aim to align control mechanisms, audit etc. • Set up Business Controller community with the aim to standardize reporting and controlling• Prepare and review control manual together with Governance, Risk and Compliance team• Develop and manage various KPI reports - Timeliness, Accuracy, Backlog, Profitability etc.• Own, professionalize and harmonize the Business Controller community globally• Capture business requirements and integrate them in new improved processes • Managed offshored team running with customer service optimization KPIs• Drive and further develop Customer Service Optimization framework• Lead, control and guide 47 business controller all over the world• Owner of operational finance process for all products• Define business controller’s job description and KPIs• Owner of Application IOPs and Business scenarios

• Secured SCM processes and helped Billing, Payment and Collection domain to make use of MD objects• Supported communication package and coordinated with department’s communication activities• Worked with Change Authority to identify significant change impacts to processes and systems• Advised Process Design Authority of the risks towards the plan and recommended actions• Assisted MDM domain with anchoring ownership of the governance model for Master Data• Coordinated with consultants in Blue Print designing and arranging interlock sessions• Identified dependent processes and solutions and acted to enable transformation• Mapped effectively As Is and To Be processes using BPMN 2.0 techniques • Hosted mapping sessions for the standing organization• Gathered requirement to write user stories• Reviewed and approved use cases

• Designed and implemented a process that improved invoice accuracy from 40% to 99% in 4 weeks• Review jobs and identify customers, services and trades with a profit improvement potential• Monitor interface and incidents and support error handler with root cause issue resolution• Assisted leaders monitoring negative and low margin jobs and inaccuracies in profitability• Identify risk and established relevant controls in compliance with policies and values• Optimized both Dhaka and Bangkok Customer Service offices as Global Implementer • Stabilized Customer Service Office reducing 100% Finance and Operational backlogs• Ranked Dhaka office in top 10 high performers in internal process within 3 months• Gave training and coaching to management and employees in solving problems• Performed process audits to ensure compliance with agreed business process• Worked as internal consultant in relation to operation, process and systems• Monitored timely and accurate creation of cost and revenue estimates• Guided FIN-OPS service center on finance and operation process• Supported top management in defining and deploying strategy• Managed various projects in complex working environment• Facilitated management meeting in relation to optimization• Reduced 50% SAP users by improving efficient process• Reconciled operation and finance data on weekly basis• Produced SOP to keep SAP data to an optimal level• Monitored timely and accurate job costing process• Proposed monthly operation cost accruals• Implemented new Master Data platform• Manage Supply Chain Vendors (CFS)

• Travelled and conducted training in East Asia, Middle East, Europe, Africa and Central America • Coordinated with Regional and Country implementation manager to setup training• Performed SIT so accurately and fast that test team ran out of cases to give• Efficiently reported incidental matters relating to project governance• Scored 4.9 out of 5 from last training and average scores was 4.3• Prepared and customized training materials as needed• Ensured related documents are placed in SharePoint• Trained 129 people overseas in 16 training sessions• Learn and share best practices within team globally

• Managed CFS operation for a month in Dubai in a support project of Dyncorp with US Govt.• Developed scalable solutions in 14 areas, which saved 2 head counts instantly• All other tasks like Error Handling, Master Data update, Pricing Condition etc.• Assisted top management to set users role in Customer Service Office setup• Successfully coordinated among IT, Operation, Finance and Commercial• Collaborated effectively in claim and compliance related matter• Analyzed and bridged the gap in the process at branch level• Managed Kewill implementation project at branch level• Analyzed cost reduction opportunities in branch• Performed SIT and UAT in HP Quality Center

• Lead corporate projects related to automation, systems and data quality • Point of entry for SAP, E-commerce portal and all operational systems• Responsible for all kinds of management reporting and operation KPIs• Train customers and employees on supply chain solution• Lead in migrating SAP R3 to ECC at branch level • Assist top management in formulating strategy• Train and prepare SAP end users• Lead UAT team at branch level • Deliver Master Data and FWI

• Managed KPI reporting - Volume, Productivity, Data Quality, Profitability, Estimation etc.• Placed Dhaka office on top of other South Asian offices averaging KPI scores 111• Performed data acquisition, consolidation and trend analysis at branch level• Coordinated with Regional Process and Productivity and Branch Manager• Trained customers and employees on standard process and systems• SAP implementation member for OTC, RTP and BW at branch level• Country focal for e-commerce portal and online reporting tool• Prepared monthly Country Business Review for Management• Orchestrated SAP related training materials

• Manage and co ordinate with customer service team for overseas and local client issues• Achieved 100% booking and 90% shipping documents online by convincing customers• Manage capacity planning in communication with buyers, shippers and CFS vendors• Coordinate with offshored team for any discrepancy and guide them as per SOP• Manage carriers, CFS and cargo suppliers to ensure best container utilisation• Manage entire supply chain in relation to exporting goods• Update client based systems for milestones• Quarterly forecasted cargo volume and CM1 • Measured KPI for smooth operation