-Participate in the design and implementation of cybersecurity solutions, including Next Generation firewalls, monitoring Tools like SIEM, Web Application Filters, and endpoint protection.- Monitor security infrastructure for potential threats, investigating and responding to incidents to minimize impact.- Collaborate with cross-functional teams to assess security risks, develop mitigation strategies, and ensure compliance with ISO 27001 standards.- Conduct penetration testing and vulnerability assessments to identify and address weaknesses in the network and systems.- Manage security patches and updates, ensuring systems are up-to-date and protected against known vulnerabilities.- Provide technical guidance to staff members, and non-technical users enhancing their skills in cybersecurity best practices.- Installation, maintenance and hardening of the Cisco wired and wireless network infrastructure.- analyze security events and incidents, investigating root causes, and implementing preventive measures.- Develop and maintained security policies, procedures, and guidelines aligned with NIST cybersecurity framework.- Implement and configure security tools, including SIEM platforms like ELK, WAZUH, Sophos XG 7500, XGS 8500, Intercept X, Imperva Incapsula, Tenable Vulnerability Scanner and Microsoft Defender AV.

- Design, implement, and manage network infrastructure, including routers, switches, Wireless AP, Wireless Controllers, firewalls, Windows DHCP, DNS, NPS and IPAM Servers.- Monitor network traffic and performance, proactively identifying and resolving issues to minimize downtime.- Implement security measures, including access control lists (ACLs) and firewall configurations, to protect network assets.- Plan and execute network upgrades and migrations, ensuring minimal disruption to business operations.- Document network configurations, changes, and troubleshooting procedures for knowledge sharing.

- Verified compliance with applicable performance metrics and compatibility expectations.- Analyzed security logs to determine and alleviate network threats.- Optimized networked software and operating systems by applying updates and patches.- Delivered helpdesk service and support to customers in Windows, Linux and ChromeOS devices.- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users

- Served as primary point of contact for support relating to owned solutions and products.- Analyzed issues to identify troubleshooting methods needed for quick remediation.- Provided guidance on installing and integrating new hardware components and software to remote clients.- Maintained response times to support business continuity.- Performed root cause analysis of reported issues to enact corrections.- Install, configure, and maintain network, telecoms, and Telephony infrastructure.