Muhammad Sibda Email & Phone Number

Johannesburg Area, South Africa

Country Logistics Manager for South Africa responsibilities are detailed below:Manage planning and profiling of spare parts for. Collaboration with other internal departments like Call Centers, Operational Excellence, Service Line Management, Global Support Delivery, Field and partners. Vendor Account Management for South Africa responsibilities are detailed below :Manages 3PL partner warehousing & Transportation operations. 3PL VAM (Vendor Account Manager) for South… Show more Country Logistics Manager for South Africa responsibilities are detailed below:Manage planning and profiling of spare parts for. Collaboration with other internal departments like Call Centers, Operational Excellence, Service Line Management, Global Support Delivery, Field and partners. Vendor Account Management for South Africa responsibilities are detailed below :Manages 3PL partner warehousing & Transportation operations. 3PL VAM (Vendor Account Manager) for South Africa and in parallel supports rest of the sub region countries according to project assignments.Establishment and implements new logistics flows.Proactively manage the KPI/SLA track and trace process to insure all logistics operations by 3PL performed ineffective manner according to KPI”s set.Supports troubleshooting all inventory discrepancies while collaborating with GSD Supply Chain country managers and regional logistics management.Documentation of all country warehousing related Logistics activities and domestic transportation processes Monitors 3PL operations KPI’s and SLA’s, Participated in KPI defining studies.Monitored 3PL& Logistics related Financial Flow; Show less

Johannesburg Area, South Africa

Country Logistics Manager responsibilities are detailed below:Manage planning and profiling of spare parts for South Africa. Collaboration with other internal departments like Call Centers, Operational Excellence, Service Line Management, Global Support Delivery, Field and partners. Vendor Account Management responsibilities are detailed below :Manages 3PL partner warehousing & Transportation operations. 3PL VAM (Vendor Account Manager) for South Africa and in parallel… Show more Country Logistics Manager responsibilities are detailed below:Manage planning and profiling of spare parts for South Africa. Collaboration with other internal departments like Call Centers, Operational Excellence, Service Line Management, Global Support Delivery, Field and partners. Vendor Account Management responsibilities are detailed below :Manages 3PL partner warehousing & Transportation operations. 3PL VAM (Vendor Account Manager) for South Africa and in parallel supports rest of the sub region countries according to project assignments.Establishment and implements new logistics flows.Proactively manage the KPI/SLA track and trace process to insure all logistics operations by 3PL performed ineffective manner according to KPI”s set.Supports troubleshooting all inventory discrepancies while collaborating with GSD Supply Chain country managers and regional logistics management.Documentation of all country warehousing related Logistics activities and domestic transportation processes Monitors 3PL operations KPI’s and SLA’s, Participated in KPI defining studies.Monitored 3PL& Logistics related Financial Flow; Show less

Johannesburg Area, South Africa

I joined HP in December of 2014 as was part of the CLM (Centralised Logistics Management) Team in the MEMA (Middle East, Mediterranean focussing on vendor activities in South Africa. HP, at the time, consisted of 2 entities PPS (Printing and Personal Systems) and EG (Enterprise Group). My primary focus was EG but I did do some parallel tasks for PPS too. In November 2015, as part of a future vision, HP decided to split these organisations into two independent companies. PPS becoming… Show more I joined HP in December of 2014 as was part of the CLM (Centralised Logistics Management) Team in the MEMA (Middle East, Mediterranean focussing on vendor activities in South Africa. HP, at the time, consisted of 2 entities PPS (Printing and Personal Systems) and EG (Enterprise Group). My primary focus was EG but I did do some parallel tasks for PPS too. In November 2015, as part of a future vision, HP decided to split these organisations into two independent companies. PPS becoming Hewlett-Packard Incorporated or HP Inc. and EG taking the name Hewlett Packard Enterprise or HPE. I remained with HPE.My responsibilities are detailed below :Manages 3PL partner warehousing & Transportation operations. 3PL VAM (Vendor Account Manager) for South Africa and in parallel supports rest of the sub region countries according to project assignments.Establishment and implements new logistics flows.Proactively manage the KPI/SLA track and trace process to insure all logistics operations by 3PL performed ineffective manner according to KPI”s set.Supports troubleshooting all inventory discrepancies while collaborating with GSD Supply Chain country managers and regional logistics management.Documentation of all country warehousing related Logistics activities and domestic transportation processes Monitors 3PL operations KPI’s and SLA’s, Participated in KPI defining studies.Monitored 3PL& Logistics related Financial Flow; Show less

Jetpark

Supply Chain Analyst & Operational Account ManagerIBM outsourced the logistics of its Spare Parts Operation to Geodis in March 2009. I took up the roll of Supply Chain Analyst, Warehouse Supervisor & Operational Account Manager within the group for South Africa. My responsibilities included managing processes of the warehouse functions, reporting of measurements and performance of the warehouse and courier company to my counterparts in the EMEA (Europe, Middle East and Africa) region and to… Show more Supply Chain Analyst & Operational Account ManagerIBM outsourced the logistics of its Spare Parts Operation to Geodis in March 2009. I took up the roll of Supply Chain Analyst, Warehouse Supervisor & Operational Account Manager within the group for South Africa. My responsibilities included managing processes of the warehouse functions, reporting of measurements and performance of the warehouse and courier company to my counterparts in the EMEA (Europe, Middle East and Africa) region and to customer IBM South Africa. My detailed responsibilities are as follows:1. 4PL (Forth-Party Logistics Provider) management2. 3PL (Third-Party Logistics Provider) management of the local courier supplier3. 3PL (Third-Party Logistics Provider) management of the local freight forwarding supplier4. Warehouse Operations Show less

Sandton

Logistics AnalystMy responsibilities included functions in the Parts Logistics Team of IBM South Africa. This included:a. Limited sourcing of spare part for system repairs. b. Tracking of Engineer returns. c. Corrections of Bin stock in the various stock locations around the country. d. Providing reports on usage of parts. e. Process analysis and changes to im¬prove the processes. f. Interactions with various other teams in making the spare parts supply chain in… Show more Logistics AnalystMy responsibilities included functions in the Parts Logistics Team of IBM South Africa. This included:a. Limited sourcing of spare part for system repairs. b. Tracking of Engineer returns. c. Corrections of Bin stock in the various stock locations around the country. d. Providing reports on usage of parts. e. Process analysis and changes to im¬prove the processes. f. Interactions with various other teams in making the spare parts supply chain in South Africa more efficient. Show less

Jet Park, Johannesburg

Gauteng Service Centre Team Leader I was responsible for the general administration of the warranty and out of warranty functions of the Gauteng Service Centre, the monitoring of the quality of repairs for IBM ThinkPad’s and IBM Desktops for cus¬tomers, Maintaining various targets in that department which included Turnaround time of customer repairs, Customer Satisfaction, Quality of repairs, Customer repair queue administration and management, Time reporting and monitoring, Accuracy of calls… Show more Gauteng Service Centre Team Leader I was responsible for the general administration of the warranty and out of warranty functions of the Gauteng Service Centre, the monitoring of the quality of repairs for IBM ThinkPad’s and IBM Desktops for cus¬tomers, Maintaining various targets in that department which included Turnaround time of customer repairs, Customer Satisfaction, Quality of repairs, Customer repair queue administration and management, Time reporting and monitoring, Accuracy of calls logged, Review of management reports.As a defective parts technician included I was tasked with the running of the NDF (No Defect Found) Department. This department was created to trap the returning of good parts by field engineers into the defective store to reduce the overall country parts usage. I was responsible for the overall running of this department, which included the production of the various students, quality of testing and repairs on parts. As the Parts Repair Centre Team Leader my tasks included the general running of the National Parts Repair Centre for IBM South Africa. The Repair centre consisted of three departments namely Main Production Area, NDF (No Defect Found) and the Development Lab.a. The maintaining of production for the three departments, ensuring that there were no overdue repair orders and no pending tested parts to the various stock rooms, b. Ensuring that there were detailed work instructions in place so that there was sufficient information available to the various technicians so that effective testing and repairs could be done, c. Invoice generation for out-of-system repairs, d. Handling of emergency repairs for the Parts Logistics Group (PLG) of IBM South Africa, e. Upkeep and maintenance of the tools and test equipment for the Repair Centre, f. I was also responsible for the monthly maintenance and reconciliation between the PRC PWS System and the EMEA wide CPPS System.g. Compliance testing of the process within the department Show less

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