Marcus Sinogui Email & Phone Number

San Francisco, California, United States

. Oversee Operations for multiple departments: Dermatology, Urology, Diabetes, Endocrinology, and Weight Management.. Manage 41 employees consisting of clerical and clinical staff.. Coordinate interviews to fill vacant positions with qualified candidate(s).. Maintain a close healthy and productive relationship with physicians in each department to optimize communication and workflow.. Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.. Ability to identify and resolve technical and operational issues as guided by policies, and procedures, or guidance from leadership.. Project planning, leading and implementation skills.. Strong verbal and written communication and interpersonal skills.. Proven ability to handle difficult circumstances and make sound business decisions with little direction.. Proficient use of essential software and applications associated with the role’s duties and responsibilities.. Monitor, edit, and approve timecards with proper coding in Kronos. This includes approving and denying PTO based on clinic need.. Delegate tasks to ensure efficient workflow.. Approve purchase orders.. Partner with outside vendors to bring in new equipment and provide training to necessary staff.

• Oversee operations for three separate departments: Trauma Administration, Interventional Cardiology, and Check-In/Check-Out (4/6 floors).• Manage thirty full-time clerical employees. • Monitor, edit, and approve timecards with proper coding in Kronos.• Responsible for managing and maintaining daily staffing schedules for optimal efficiency. • Effectively works in partnership with Management and Physicians to ensure quality patient care.• Participates in budget planning.• Conflict management between staff and departments as needed.• Hold employees accountable and works with HR when necessary.• Facilitate department meetings.• Provide regular updates to staff.• Increase patient/employee satisfaction through innovations and problem solving. • Partner with supervisors on and offsite when workflows merge with one another.

San Diego, California, United States

. Supervised 15+ schedulers among three sectors of cardiology – General Cardiology, Congestive Heart . . Failure, and Electrophysiology/Device Clinic.. Managed and optimized multiple schedules. . Determined and adjusted standard workflows for employees to optimize production.. Resolved patient and employee inquiries.. Effectively communicated with supervisors and directors across several channels.. Coordinated meetings and trainings.. Facilitated new employees with their on-boarding experience.. Received, evaluated, and transmitted emergency/non-emergency messages.. Identified and troubleshoot system errors.

• Proficiently schedule consultations/procedures for Gastroenterology and Motility Clinic. • Served as liaison in assisting with event planning, staffing, coordination, information relay, and problem solving.• Facilitate new employees with their on-boarding experience.• Manage and optimize multiple schedules. • Inform patients of the preparation needed for procedures and tests. • Process incoming and outgoing documentation from patients and physicians. • Receive, evaluate, and transmit emergency/non-emergency messages. • Analyze and determine priority requests.

. Communicated medical advice and recommendations from the physicians to the patients.. Scheduled for the physician/nurse visits for more than 50 patients a day. . Assisted patients in person as well as telephone communication.. Responsible for the distribution and verification of confidential patient documentation.. Applied a comprehensive knowledge of the services and procedures to ensure patient satisfaction.. Addressed and settled the diverse needs of members in a timely and efficient manner.

Lodi, California, United States

• Assisted members with medical benefits and eligibility. • Adapted to constant changes in policies, procedures, and notifications that affect the members. • Adjusted and examined medical claims while assisting the member. • Initiated grievances and appeals • Analyzed the factors and causes to members’ complaints daily. • Evaluated possible solutions to desired outcomes at the requests of members.

Stockton, California, United States

• Sold products and services. • Opened/closed accounts and processed loans. • Originated customer profiles using salesforce. • Efficiently handled customer complaints and inquiries.

Stockton, California, United States

• Manage the daily operations of tellers to ensure optimum productivity. • Orchestrated daily, weekly, and monthly reports. • Created solutions that fit the needs of over one hundred customers daily. • Accurately processed electronic, cash, and check transactions.