Marcus Sinogui Email & Phone Number

San Francisco, California, United States

. Oversee Operations for multiple departments: Dermatology, Urology, Diabetes, Endocrinology, and Weight Management.. Manage 41 employees consisting of clerical and clinical staff.. Coordinate interviews to fill vacant positions with qualified candidate(s).. Maintain a close healthy and productive relationship with physicians in each department to optimize.

• Oversee operations for three separate departments: Trauma Administration, Interventional Cardiology, and Check-In/Check-Out (4/6 floors).
• Manage thirty full-time clerical employees.
• Monitor, edit, and approve timecards with proper coding in Kronos.
• Responsible for managing and maintaining daily staffing schedules for optimal efficiency.
• Effectively works in partnership with Management and Physicians to ensure quality patient care.
• Participates in budget planning.

San Diego, California, United States

. Supervised 15+ schedulers among three sectors of cardiology – General Cardiology, Congestive Heart.. Failure, and Electrophysiology/Device Clinic.. Managed and optimized multiple schedules.. Determined and adjusted standard workflows for employees to optimize production.. Resolved patient and employee inquiries.. Effectively communicated with supervisors.

• Proficiently schedule consultations/procedures for Gastroenterology and Motility Clinic.
• Served as liaison in assisting with event planning, staffing, coordination, information relay, and problem solving.
• Facilitate new employees with their on-boarding experience.
• Manage and optimize multiple schedules.
• Inform patients of the preparation needed for procedures and tests.
• Process incoming and outgoing documentation from patients and physicians.

. Communicated medical advice and recommendations from the physicians to the patients.. Scheduled for the physician/nurse visits for more than 50 patients a day.. Assisted patients in person as well as telephone communication.. Responsible for the distribution and verification of confidential patient documentation.. Applied a comprehensive knowledge of the.

Lodi, California, United States

• Assisted members with medical benefits and eligibility.
• Adapted to constant changes in policies, procedures, and notifications that affect the members.
• Adjusted and examined medical claims while assisting the member.
• Initiated grievances and appeals
• Analyzed the factors and causes to members’ complaints daily.
• Evaluated possible solutions to desired outcomes at the requests of members.

Stockton, California, United States

• Sold products and services.
• Opened/closed accounts and processed loans.
• Originated customer profiles using salesforce.
• Efficiently handled customer complaints and inquiries.

Stockton, California, United States

• Manage the daily operations of tellers to ensure optimum productivity.
• Orchestrated daily, weekly, and monthly reports.
• Created solutions that fit the needs of over one hundred customers daily.
• Accurately processed electronic, cash, and check transactions.