Małgorzata Sitnicka Email & Phone Number

Warsaw, Pl

Warszawa, Woj. Mazowieckie, Polska

- Carrying out training in Partner Manager / Merchant Center Teams- Training languages: Polish, English, German- Developing and updating of training materials- Working out after-training test results, preparing reports based on results- Identifying training necessities- Preparing training plans- Close cooperation with Team Leaders- Close cooperation with Quality Assurance Team- Preparing reports- Taking care of new employees and supporting them in their daily duties after the training

Warszawa, Woj. Mazowieckie, Polska

- Leading of the team responsible for AR (billing) process- The transition of the billing process from Nordic countries - Standardization of the process for all countries (Sweden, Denmark, Norway)- Hand over of the knowledge to the team in Poland, - Supervising keeping of procedures in Warsaw- Daily cooperation with 13 agencies from Nordic countries- Coordinating of billing connected activities- Proceeding of evaluations- Booking of sales invoices- Taking part in the recruiting process

Warsaw, Masovian District, Polska

- Supervising of Transition Process from Germany to Shared Service Center in Warsaw- Cooperation and negotiations with Transition Manager and Regional Managers from Germany / Business Unit regarding process take-over- Work Shadowing in Head Office in Germany (Troisdorf)- Taking part in Regional Managers Meeting in Germany (Wiesbaden)- Co-organization of weekly operational calls with Regional Managers and Process Managers- Adapting the Billing Process to Polish conditions (e.g. not all polish employees have German knowledge)- Process standardization for all German Regions, harmonization of the process with other countries- Co-organization of the training for 4 waves of employees as well as supplementary trainings- Taking care (with second Team Leader) of the team of 44 employees- Proceeding of evaluations: after the trial period, half-yearly and yearly - Co-organization of weekly team meetings- Motivating and supporting employees- Preparing weekly and monthly reports with results, presenting them in front of the team and Process Manager- Coordinating of billing connected activities, their precision, correctness and punctuality with the aim to avoid complaints regarding invoices and to ensure prompt payments- Supporting HR – taking part in the recruitment process of over 100 employees

Warszawa, Woj. Mazowieckie, Polska

Supervisors tasks - Daily Shift (since August 2013 shared with Internal Trainer) - Dividing daily tasks in Warsaw Team (11 employees) and forwarding tasks to Local Offices if needed (Zurich, Lausanne, Vienna, Munich, Berlin) - Co-organization of team meetings- Supporting and coaching of employees- Solving problems and misunderstandings between employees from particular offices - Coordination of all offices, checking if all offices are following the same rules Supervisors tasks - Night Shift - Dividing daily tasks, controlling if they were done - Controlling and correcting e-mails that have been sent to clients, coaching- Organization of team meetings- Keeping statistics - Answering emergency calls from Night Shift Trainers tasks - 18 trainings (25 new employees for Warsaw, Zurich and Berlin), approx. 2 weeks for each - Places of trainings: Warsaw, Zurich and Berlin - Languages of trainings: EN, DE, PL- Trainings include: information about our brand, internal rules, sales training, viewings in apartments (if possible), role plays, theory and practice in system NAVISION (reservations, contracts, invoices, SIX-Saferpay system, booking,com, customer data, orders, daily tasks) - Supporting each trained person in hers/his daily work (solving problems, further trainings via phone if needed) - Testing knowledge of new employees (after 3 months of work) - Creating und updating internal manuals and tests for employees - Customer Service (via phone, e-mail and direct contact) Others - Testing & implementing new features in NAVISION- Testing new web page + finding and correcting mistakes - 3 months of cooperation with Logistics/Architecture Team (Oct.-Dec. 2013)

Warszawa, Woj. Mazowieckie, Polska

Accounting - Finding mistakes and correcting invoices, posting correct invoices manually- Finding mistakes in payment receipts and correcting them (e.g. booking of cash payment instead of credit card) - Posting invoices for missing VAT - only manually (according to Swiss law clients didn't have to pay VAT when the contract they had exceeded 3 months) - Helping other employees with posting new invoices manually Money Collection - Contacting clients regarding open amounts on their contracts - financial reminders - Contact via e-mail and phone between 5th and 19th day of the month Supervisors tasks - First trainings - Taking care of Night Shift Team - Checking the reports of Night Shift (daily) and diving their requests between employees of Daily Shift - Answering emergency calls from Night Shift - Creating und updating internal manuals - Customer Service (via phone, e-mail and direct contact) Others - Testing new features in NAVISION- Testing new web page + finding and correcting mistakes

Warsaw, Masovian District, Polska

Renting - Customer Service (via phone, e-mail and direct contact) - Handling incoming and outgoing phone calls - Preparing offers according to clients’ needs - Preparing contracts - Posting invoices - Transaction Monitoring - Cooperation with all Local Offices (in Zurich, Lausanne and Vienna) - Translations: Polish-German-English - Updating, correcting and formatting of internal documents

Master Of Arts (M.A.), Institute Of Germanistics

Bachelor'S Degree, University College Of German Language Teacher Education On Warsaw University