Jennifer Bryant Email & Phone Number

Clearwater, Fl, Us

Ensure technology aligns with and advances the business objectives of the organization by implementing initiatives with strong focus on innovation, enhancing internal/external customer experience and security, empowering the workforce to excel, overseeing hosted and on-premises solutions, and managing vendor, business area, and other critical relationships. Evaluated, purchased, and oversaw implementation of technical solutions to address critical business needs, especially as they related to communications, mobility, training, disaster recovery, and security. Created internal policies, processes, and procedures to ensure alignment with organizational goals, regulatory requirements, and industry best practices. Served as chair or co-chair on multiple inter-agency panels, committees, and working groups, both within the county and at the state level.

Clearwater, Fl, Us

Ensure technology aligns with and advances the business objectives of the organization by implementing initiatives with strong focus on enhancing internal/external customer experience and security, empowering the workforce to excel, overseeing hosted and on-premises solutions, and managing vendor, business area, and other critical relationships.

Tallahassee, Florida, Us

Manage a regional multi-location IT team responsible for support of local area network equipment, proprietary web-based systems, and file and database servers as well as providing identity and access management (IAM) and desktop support services for on-premises, off-site, and telecommuting leadership, operational, and call center staff.-Evaluated, purchased, and implemented technical solutions to address critical business needs, especially as they relate to communications, mobility, training, disaster recovery, data backup, and security. -Ensured a stable and reliable technical infrastructure, including life-cycle management of desktop, network, and server equipment.-Oversaw IT team responsible for support of local servers and network equipment, application development and support, identity and access management (IAM), desktop support, technical purchases, software licensing, and establishing end-user hardware/software standards.-Provide KPI and metric-based information as needed, including development of reporting processes where needed.-Coordinate and ensure performance requirements are met by external vendors providing support, services, goods, and/or system hosting.Projects:-Implemented IP-based building security camera system, including integration of existing legacy system and expansion of camera system to new locations-Proposed and helped create 360 training videos designed to help reduce training time when on-boarding new field workers and increase effectiveness of recruiting process.-Planned, implemented, and helped support technology used to run post-hurricane Irma and Michael disaster relief DSNAP sites previously referred to as the "Food for Florida" program in 10 Florida locations plus supported multiple virtual DSNAP events. -Recommended, purchased, and implemented digital signage system to improve communications and employee engagement as well as to provide timely updates as needed to staff.

St. Petersburg, Florida, Us

Ensured appropriate access to networks and centralized business applications across the firm’s technology environments. Responsible for service delivery solutions including prioritization, continuous improvement, stakeholder engagement and governance decisions. Administered, monitored, evaluated, and analyzed system access control and security features, and business processes and procedures to protect data and systems from unauthorized access. Managed the strategy and roadmap implementation for Identity and Access Management, including being accountable for meeting increasingly rigorous compliance requirements. Managed direct reports in multiple locations as well as a remote offshore team.

St. Petersburg, Florida, Us

Managed 2nd and 3rd-level business-focused technology support unit responsible for assisting domestic and international users with computing and mobile device technical needs. Directly oversaw technicians and support staff located in multiple domestic locations. Coordinated support for international locations with techs located in Paris and London. Responsible for proactively investigating and implementing new technology as appropriate and adapting available technology to meet business needs, including technologies relating to video conferencing, cloud-based storage, personal productivity, and mobile/remote system access. Coordinated communication between business divisions and Information Technology about business-related technical needs and enterprise-wide hardware, software, infrastructure, security processes, procedures, and resources. Analyzed and audited data relating to customers, inventory, and service. Created scheduled and ad-hoc reports to monitor metric-related data, performance levels, and to meet special needs.

St. Petersburg, Florida, Us

Managed 1st, 2nd, and 3rd-level business-focused technology support unit responsible for assisting domestic and international users with computing and mobile device technical needs. Supervised technicians located both on-site and in off-site locations. Responsible for proactively investigating and implementing new technology as appropriate and adapting available technology to meet business needs. Analyzed and audited data relating to customers, inventory, and service. Created scheduled and ad-hoc reports to monitor metric-related data, performance levels, and to meet special needs. Coordinated communication between Equity Capital Markets, an internal business area, and Information Technology about business-related technical needs and enterprise-wide hardware, software, infrastructure, security processes, procedures, and resources.

Tampa, Florida, Us

Managed Network Support area which was responsible for server backup, tape library management, database and server security, server administration (NT and 2003), and LAN/WAN connectivity issues. Also managed Technical Support area which was responsible for providing technical support to over 50 educational institutions statewide and all web users of FACTS, Florida’s official on-line student advising system, normal operational quality assurance, and internal change management. Customized internal web interfaces and designed departmental support, testing, and reporting web site. Evaluated, customized, implemented, and administrated Customer Relations Management (CRM) software system. Administered and ensured adequate backup of all internal and production Oracle databases. Installed and administered change management software (Rational ClearQuest.) Assisted with evaluation and oversaw installation of network management software (Tivoli) and IBM Director. Programmed and configured support applications. Created and taught classroom, telephone, and on-line web-application training to multiple external institutions. Designed, built, populated, and reported from a data warehouse. Devised, coded, and implemented appropriate data pulls from production system into data repository databases using scheduled jobs. Created ad-hoc administrative reports and internal tracking databases as appropriate to departmental needs. Coordinated, tracked, and reported project status of multiple internal projects. Familiar with Rational Analyst Studio tools.

Tampa, Florida, Us

Responsible for implementing the metadata warehouse used to integrate database structure, user documentation, business rules, and system/ glossary for multiple enterprise-wide systems. Implementation includes marketing, creating or locating content, repository set-up and configuration, and user training. Systems included in this project included the student information system (Banner), Human Resources (PeopleSoft), and telecommunications tracking and billing system (Axis).

Tampa, Florida, Us

Implemented new Oracle-based Telecommunications Administration System; involved designing workflow between multiple work groups, created data feeds for both internal and external usage, and migrated billing, inventory, facilities, and service issues from previously used Informix system. (System invoices over $5 million dollars annually, and tracked facilities, inventory, and service requests for over 20,000 separate lines distributed throughout the state of Florida.) System implementation included creation of specialized custom queries, reports, and interfaces. Coordinated with vendors, supplied user training, provided telecommunications data sources to external vendors, and administered the Oracle back-end as the primary Oracle DBA.

Tampa, Florida, Us

Managed Information Technologies User Service area, (supported over 500 users with PC software, network, internet, and mainframe connectivity issues, and assisted over 5,000 users with utilizing and troubleshooting telecommunication resources). Administered internally used computer-based training course system and Help Desk tracking System. Created and co-maintained the Customer Service web site. Provided 2nd level technical support for users of PC software. Performed office automation tasks including planning, creating, and migration to Microsoft Access and other products. Developed and taught PC application courses.

Tampa, Florida, Us

Created Microsoft Access databases to gather data and generate various reports as needed by administrative and legislative personnel. Databases were used to track University's budget (including E&G funding of over $1,000,000), created batch files used to upload all university allocated budget to mainframe at beginning of fiscal year, and then used to reconcile throughout the year.

Tampa, Florida, Us

Created spreadsheets and forms to gather data, track trends, and produce reports. Trained cashiers on policies and procedures, informed Marshall Center management of significant or continuing problems, deposited payments and sales in the bank, centrally billed departments, and reconciled SAMAS ledgers showing payments. Some Accounts Receivable duties.

Tampa, Florida, Us

Audited forms and financial information submitted by students requesting financial aid. Worked and entered data in the student information system. Miscellaneous clerical and bookkeeping functions.

Master'S Degree, Educational/Instructional Technology

Bachelor Of Arts (Ba), Psychology

Project Management

Associate Of Arts (Aa), General Studies