Jennifer Hernandez 🔜 Lbx (Lightbox Expo) Email & Phone Number

Pasadena, California

Pasadena, Ca

Employing a blend of sales and marketing skills for client acquisition/development and marketing strategy at West Studio, a visual development studio committed to creating inspirational and informative artwork for video games, TV, and film.Comprised of a worldwide network of artists, West Studio services clients who demand preeminent designs of the highest quality to help turn creative visions into world-class visual experiences.My primary role is to foster new business relationships and strengthen current ones, while seeking to integrate client needs and feedback to improve our services and serve the entertainment industry's creative heavyweights better.

Canoga Park, California

Developed, scheduled and executed content for social media channels (Facebook, Twitter, Instagram, Pinterest, Tumblr and Google+)Resolved incoming customer inquiries in a friendly, efficient manner Used workflow and scheduling tools (Buffer, Feedly, Bit.ly, and TweetDeck) to track community feedback and create relevant, timely content on industry news/trends. Researched and frameworked affiliate, PPC and influencer outreach programs. Tracked traffic and engagement metrics (Google Analytics, Facebook Insights and Twitter Analytics). Wrote copy for press releases, blogs and social media posts. Coordinated/collaborated with partners like Paramount, WB, Fox, CBS, and Loot Crate for joint content pushes and promotional giveaways at major events like San Diego Comic-Con. Created Keynote presentations for internal use and for pitching potential partners. Gained knowledge on inbound, content and SEO best practices. Assembled and managed wholesale client email database and launched email campaign to aid account sales. Wrote and implemented company’s formal policy for charitable giving. Also: product photography, graphic design and image editing via Photoshop, and occasional basic video editing.

Canoga Park, California

Responsible for all logistics, e-commerce, customer service efforts. Coordinated with multiple internal corporate departments to ensure optimal workflow, ensured proper fulfillment of both retail shipments via e-commerce website and wholesale account orders (domestic and international), answered incoming customer service inquiries via email and phone. Planned and executed logistics for major trade show events and other special projects.During this time, I also unofficially managed social media communications and continued moonlighting in wholesale account management.

Responsible for wholesale account relations and new client acquisition for a boutique developer of screen-accurate replicas, collectibles, apparel and artwork inspired by entertainment’s most beloved shows and movies.

Irwindale, Ca

Provided sales, technical and product support to customers via phone and email, sometimes simultaneously, in a call center environment. Kept up with heavy call volume expectations while also maintaining a high quality of customer support.As a Marketing Assistant: took product photography, edited and retouched images via Photoshop, used batch upload tools to upload images to the website efficiently.

Duarte, Ca

Hired to implement Target’s mobile kiosk business during the initial rollout phase. Responsible for inventory management, achieving sales targets, recruiting and hiring staff, proper execution of product education initiatives, coordinating with Target host store team to ensure a positive, symbiotic relationship.Ran kiosk solo during the busy holiday season and notably became one of few locations in its district to meet or exceed sales metrics every month during the initial launch, all without a supporting staff.

Granada Hills/Simi Valley, Ca

Fast-tracked into management for an independent Verizon Wireless authorized retailer. Responsible for monitoring and achieving sales targets, hiring and recruiting, inventory management, and consumer account relations.

Woodland Hills, California

Solely in charge of an office facility for a construction/rain gutter business. Duties included: fielding customer inquiries via phone, sending and receiving office correspondence, accounts payable duties, scheduling estimates, daily calendar management of appointments/meetings. Also did preliminary website and light graphic design work, creating new logos for both business entities and a consultation form template.

Simi Valley/Thousand Oaks, Ca

Art, Graphic Design Emphasis

Earned credits toward a BA degree in Art (Graphic Design emphasis) with intent to return for completion.

General Studies

Activities and Societies: Freshman and JV Basketball, Key Club Shooting Guard, Girls Basketball Team, 1999-2001. Key Club, 1999-2000..