Mike Gibson Email & Phone Number

Leeds, Gb

Skipton, England, United Kingdom

Keeping a strong focus on front end customer experience, the main goal was creating unique, simple-to-understand and user-friendly content across multiple platforms by utilising a great SEO strategy. This was achieved by using a range of technical skills and aspects including strong knowledge of HTML/CSS formatting via content management systems. Having a keen eye for detail and the ability to solve problems effectively, I leant on great communicational skills as the synthesiser of ideas between various stakeholders within the departments of, but not limited to, marketing, SME’s and regulatory decision makers.Build, manage, implement and deploy front end content across Skipton.co.uk, Skipton-intermediaries.co.uk, Skipton web app and the customer portal platform.

Skipton, England, United Kingdom

Ensuring compliant oversight audit on both financial advice and onboarding processes. Building strong communication and feedback with various levels of financial advisor to ensure strong high standards and positive customer outcome. Supporting those colleagues who need guidance on potential customer detriment assessments and creating circumstance focused letters to send out to customers where applicable.

Leeds, England, United Kingdom

Leeds, England, United Kingdom