Mark Horne Email & Phone Number

London, Gb

London, Gb

Lithe Transformation is fast growing a digital transformation consultancy company headquartered in London with clients across the UK&I, Europe and the Middle East. Our services include:• Business Agility• Digital Transformation• Operational Transformation and • Digital Strategy

Cork, Ie

Chicago, Il, Us

Founded in 2007, Rightpoint has made a name for itself as a leading authority on customer and employee experience, and since its acquisition by Genpact, it embeds CX and EX end-to-end from back-office operations to customer-facing channels to create incremental value through meaningful engagement with digital products and services. It has over 1000 employees located in 12 countries. Joined to scale and mature the EMEA business, and achieved sustained year-on-year growth for this fast-growing entity in Genpact’s worldwide Digital Transformation ecosystem, currently on track to achieve impressive incremental targets in 2023 and 2024. Established market-differentiated presence in key verticals of banking, automotive, healthcare, high-tech and consumer goods with offerings in Customer Experience, Employee Experience and Digital Product.Placed in the Top 5 Employee Experience companies in the world by HFS in 2022.

Plano, Texas, Us

Trintech is the leading provider of financial software solutions for the Record-to-Report process with over 2,500 clients in 130 countries.Over 28% revenue growth YOY in both FY19 and FY20Largest deal in Trintech’s history in FY20Introduced robust sales management and sales execution structure that Increased win rate to over 55% from Salesforce Stage 30.Team took 1st, 2nd and 4th in Global Sales Leadership in FY19Finished FY20 on 136% of budget (30% growth YOY), highest performing team globally

Coutts Weston is a Sales Management Consultancy that offers sales leadership and sales transformation services to companies to help them affect a step change in sales performance, address new market/business opportunities, and win and sustain more profitable business. Clients range from Start-Ups to Fortune 500 companies with a focus on SaaS, Cloud and IOT.

Phoenix, Az, Us

Remit to restructure and transform the sales function of Avnet’s IT Services business from transactional sales to higher value, multi-year solution sales. Increased Revenue by 37% over the course of the commission.Reduced Cost Base by 19%Avnet was subsequently acquired by Tech Data, one of the world’s largest distributors of IT Products & Services, and ranked No. 108 on the Fortune 500.

Joondalup, Western Australia, Au

CingleVueCingleVue is a young, dynamic and ambitious SaaS company providing innovative solutions to the education, health and resources sectors. Remit was to establish the sales function in EMEADelivered $2.1m Net New and $2.9m revenue stream for FY16Delivered $1.3m Net New and $1.5m revenue stream in FY15Recruited EMEA Director & sales reps Implemented On-boarding, succession plan, incentive scheme and CRM

Capita is the UK’s largest BPO/ITO company.Led the customer facing elements of a sales growth programme to re-profile the go-to–market propositions (with a focus on Cloud & SaaS) and increase business performance by over £400m over a three year periodIntroduced a new Enterprise Software Sales Management & Service Management structures, Governance system, Bid Identification & Management methodology and Risk management Member of the 7 strong leadership team tasked with consolidating Capita ITS' seven acquired business into a single integrated organisation with a clear proposition based around a cloud infrastructure (incorporating SaaS, IaaS, PaaS, Consultancy, Security and Testing). Restructured and integrated Service Management within the Sales and Client Management functions introducing a methodology for an end-to-end Customer Engagement Life-Cycle (CELC)Implemented MS Dynamics as CRM application, Oracle for ERP and Sonar6 for Talent Management Devised a new incentive scheme for Sales and Service Management Took the Sales lead on major contracts with a number of FTSE100/250 companies Closed over £100m of new name business in each year Reduced cost base by 3% based on the CELCIncreased win rate by 22% based on the CELC

London, Gb

15 month sabbatical to establish a business with my sonRestructure, rebranded and re-profiled the company implementing new sales, commercial and financial processesEstablished a new sales teamIdentified and contracted with key strategic partnersEstablished CSAT, QOS and Service MonitoringIncreased revenue by 43% and profit by 19%Expanded sales into France, Switzerland and the US

Jp

Appointed with full P&L responsibility for major bids and associated accounts Held both EMEA and UK roles over transitionary period. Appointed with full P&L responsibility for major Government bids and associated accounts Built the team and led the multi hundred million pound bid for a full outsource of the Learning & Skills Council with Pricewaterhouse Coopers and Logica CMG Set the strategic direction for the bid which included options for Onshore, Nearshore, Offshore and variants of these for Apps Development & Support in addition to the establishment of a Learning Institute, based on LEAN principles. Restructured and revitalised the sales and service teamsSuccessfully reduced the cost of ongoing service provision by in excess of 25%, Increased account profit to 131% of target and revenue achievement to 105% of target Increased Customer Satisfaction (CSAT) score to 9.2

Jp

Restructured and reprofiled Fujitsu Spain delivering significant revenue and profit growth. Delivered Revenue of 110% & 130% of budget and PBT of 105% & 240% of budget. Restructured the Sales Force with the establishment of Vertical Business Units across both Private & Public Sectors. Significantly increased Spain's position in Financial Services, Utilities, Manufacturing and Travel. Introduced a new Account Management model which increased the win rate by over 20% and reduced cost base by 6%. Negotiated & implemented extensive rationalisation programme with Unions and Works Council.

Jp

Most profitable and fastest growing region within Fujitsu EMEA in 2004 & 2005. Grew revenue by over 800% in 3 years.Exceeded all operational and financial targets in addition to exceedinf all customer satisfaction targets from 2002 to 2005By 2005 had established largest Education Broadband Network in Europe covering 2,500 sites, 50,000 desktops and 750,000 email users.CEO's "Exemplar of Best Practice" within Sales & Client Management Community.

Jp

Ru

Mba

Grad School, Microelectronics

Bsc, Chemistry, Physics