In this seven month assignment I provided leadership of all Technology related functions including Infrastructure Operations, Software Development, Project Delivery, and Service Management for the ANZ business. I led the IT organisation through a platform, operations and cultural transformation, resulting in substantial improvements in service performance and stability, and then managed the transition to the new leadership team. The assignment provided ample opportunity for the application of my extensive experience in IT leadership in conjunction with my coaching and motivational skills.

Leadership of Systems Engineering and Global Incident, Problem and Change Management functions in support of Nokia's Location and Commerce services.

Responsible for the execution of Incident, Problem, Configuration, Change, Demand & Capacity Management as well as Service Analytics in support of Nokia's global portfolio of mobile and online services.

Responsible for the operations of Microsoft's datacenters in Europe and Asia, leading teams based in Ireland, UK, Netherlands, Japan and Singapore. In this role I oversaw the construction of Microsoft's first European mega-datacentre in Dublin Ireland. This was their first free air cooled facility, which was ultimately awarded a Best Practice by the EU for the innovative approach to power efficiency. I led the Microsoft engagement with and was the ninth signatory on the EU Code of Conduct for Datacentres, and was a keynote speaker at the launch and first anniversary of the CoC. I was a regular speaker and participant at a number of industry related conferences across Europe and provided many tours of the facility to a wide variety of audiences including the Prime Minister (Taoiseach) of Ireland, Mr Brian Cowan.

In this role I have managed the transition ownership and operation of Microsoft's IT Datacenters and the Site Services & Critical Environments functions to the leadership of our Windows Live Global Foundation Services team. This program included the transition and integration of full time and vendor staff, the review and alignment of business process and policy, and the development of recommendations for the integration of the core set of operational tools and applications.

I joined this team in the role of Product Planner, with the charter of building a single consistent methodology and infrastructure for the development and tracking of the product plan for four solution development teams. Over time my role was expanded to include the management of the Infrastructure Lab, Business Management, and Solutions Marketing functions.

The Technology Integration Planning team were responsible for leading the alignment of our IT organization with the Microsoft product groups in the adoption, quality assurance and showcasing of our retail products and technologies. My role in this team was to drive the design and implementation of the Office 2003 beta deployment program as well as the development of a set of enterprise computing scenarios as input into future versions of the Office product suite.

In this role I managed the delivery of all IT related services to the Microsoft subsidiaries and branch offices in Australia and New Zealand. Over the nine years I served in this role there were many changes in the structure and focus of the Microsoft IT organization, and I was responsible for being the primary representative of IT to the local business and the voice of our business to our global IT organization. Additionally, I had the good fortune to represent Microsoft in many customer & partner engagements, events and activities.

As the unit manager for the Office Business Unit of Product Support, I led a team of 12 technical support specialists, assisting consumers and enterprises in their use of Word, Powerpoint, and Publisher.

This role was responsible for the building of Ashton-Tate's IT and Customer Service functions as they established their presence in Sydney, Australia. This included the recruiting of a new team, the development of systems and processes, and support for the readiness of the new office facility.