Joyce Choi Email & Phone Number

Los Angeles, Ca, Us

Culver City, California, United States

Culver City, California, United States

Role Details:Supporting sales enablement measures while focusing more on new feature usability/feasibility as well as transfer of knowledge to new MSO hires.Notable Accomplishments:- Partner closely with Sales and cross-functional teams to identify opportunities for CRM optimization, then clearly communicate business needs and priorities to the product development team- Identify key loopholes in workflow analysis for new revenue forecasting tools being launched to US Sales and proposed implementable solutions to developers to ensure accuracy and consistency- Provide ongoing guidance and trainings to new hires in MSO team, ensuring effective transfer of knowledge - Conduct refresher trainings across US Enterprise Sales and MSO teams, resulting in ~30% decrease of contract rejection rates- Established as subject matter expert for permissions and data scope guidance within CRM system

Culver City, California, United States

Role Details:Supported NA Enterprise and Midmarket Sales navigate a complex CRM system, handling day-to-day escalations and troubleshooting system operation issues. Notable Accomplishments:- Aligned on a global scale and led optimization of Sales' Help Chat Tickets Platform through enhanced automation of bot responses and resource distribution, user navigation, and accurate routing to the appropriate xfn teams, creating an additional layer of data for analysis to justify need for trainings- Collaborated with xfn's to develop user guides for new Revenue Forecasting Tools and Dashboards- Provided guidance in Sales' Help Chat Tickets (fastest in NA) and collaborated with CRM development teams to fix critical, P0 bugs- Build and present reports for key stakeholders to examine painpoints in CRM processes, proposing solutions to revenue blockers and future trainings- Mentored fellow MSO teammates on project management and project leading

Culver City, California, United States

Role Details:Mainly responsible for driving operational excellence and onboarding Midmarket Agency Sellers in our internal tooling and sales processes. Enable Sales to drive revenue at scale by enhancing lead gen and other revenue-generating tools. Notable Accomplishments:- Resolved Sales' Help Chat Tickets (1168 Total Tickets, 3rd-most in NA department) and reduced First Response and Resolution Rates by an average of 85.5% with a 96% "Good" Rating- Collaborated with Product xfn's by leveraging market insights to test new, lead-enriching tool integrated with HubSpot and MediaRadar- Oversaw intern and led project to enrich ~3K Leads to improve pre-qualifying data and prioritize leads- Built a microsite of tutorial docs and established best practices for documenting internal Sales Operations as well as external Sales processes- Hosted Office Hours and conducted trainings for Sales, achieving record attendance and engagement

New York, New York, United States

The preeminent firm for advertising and marketing with 11 practice areas and 130+ attorneys.- Clean, de-dupe, and manage CRM system (50K+ records)- Lead, develop and implement process of collecting ~700 records and 45K+ fields for new KM system- Research and identify lead generation from events- Onboard and conduct walkthroughs of CRM capabilities with stakeholders- Analyze and present data on content performance and email marketing- Draft, assemble, and review tailored pitches and responses to RFPs- Draft and coordinate directory submissions with stakeholders and consultants

Normal, Il

- Led team in overhauling archive of all music in department library- Created programs and marketing materials for 2000+ participants- Proofread and edited client-facing documents- Managed vendor relationships on behalf of department

Evanston, Il

Managed all administrative tasks for studio, including visiting scholar logistics, organization scheduling, and bookkeeping

Master Of Music, Flute Performance

Bachelor Of Music, Flute Performance