Matthew Keith Email & Phone Number

Raleigh, Nc, Us

Garner, North Carolina, United States

• Developed strong, personal, relationships with customers as trusted advisor, resulting in customer loyalty.• Diagnosed customer pain points and drove escalations by coordinating between internal teams.• Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans.• Corresponded with internal teams to develop innovative solutions to customer requirements.• Served as primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.• Conducted regular business reviews to assess customer needs and provide strategic guidance.

Raleigh, North Carolina, United States

• Administered security operations for over 900 First Citizens Bank national branches• Managed a team of 6-8 employees per shift by supporting on scheduling, delegating tasks to appropriate team members, and regularly evaluating and coaching team members• Communicated, trained and promoted quality standards to team members.

Raleigh, North Carolina, United States

• Monitored camera and system feeds for discrepancies at First Citizens Bank's data center and corporate location• Provided shift logs and produced daily reports of security activities and incidents.• Escorted visitors throughout premises as required by company policy or special circumstances.

Greenville, North Carolina, United States

• Monitored camera and system feeds for discrepancies at Patheon's Greenville location• Documented security activities and incidents in daily reports• Collaborated with the security team and law enforcement using various technological devices.• Escorted visitors throughout premises as required by company policy or special circumstances.

Raleigh, North Carolina, United States

• Negotiated verbal and physical deescalation strategies to restore order and reduce tension.• Oversaw entrance and exit posts and checked authorization for personnel and visitors.• Reinforced building against unauthorized access and conducted regular patrols.

Associate'S Degree, Computer And Information Sciences And Support Services

Education record