Matthew Keith Email & Phone Number

Raleigh, NC, US

Garner, North Carolina, United States

• Developed strong, personal, relationships with customers as trusted advisor, resulting in customer loyalty.
• Diagnosed customer pain points and drove escalations by coordinating between internal teams.
• Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans.
• Corresponded with internal teams to develop innovative solutions to customer requirements.
• Served as primary point of contact for assigned clients, addressing inquiries and resolving issues promptly.
• Conducted regular business reviews to assess customer needs and provide strategic guidance.

Raleigh, North Carolina, United States

• Administered security operations for over 900 First Citizens Bank national branches
• Managed a team of 6-8 employees per shift by supporting on scheduling, delegating tasks to appropriate team members, and regularly evaluating and coaching team members
• Communicated, trained and promoted quality standards to team members.

Raleigh, North Carolina, United States

• Monitored camera and system feeds for discrepancies at First Citizens Bank's data center and corporate location
• Provided shift logs and produced daily reports of security activities and incidents.
• Escorted visitors throughout premises as required by company policy or special circumstances.

Greenville, North Carolina, United States

• Monitored camera and system feeds for discrepancies at Patheon's Greenville location
• Documented security activities and incidents in daily reports
• Collaborated with the security team and law enforcement using various technological devices.
• Escorted visitors throughout premises as required by company policy or special circumstances.

Raleigh, North Carolina, United States

• Negotiated verbal and physical deescalation strategies to restore order and reduce tension.
• Oversaw entrance and exit posts and checked authorization for personnel and visitors.
• Reinforced building against unauthorized access and conducted regular patrols.

Associate'S Degree, Computer And Information Sciences And Support Services

Education record