Kelly Wesson Email & Phone Number

San Leandro, Ca, Us

San Leandro, Ca

- Engaging and inspiring store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment- Pursuing, attracting, hiring, coaching, and retaining talented associates for key roles and setting clear performance expectations- Sharing responsibility as the “Manager on duty” and total store operations- Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships… Show more - Engaging and inspiring store teams to achieve maximum performance by modeling behavior that fosters a sense of energy, ownership, teamwork, and personal commitment- Pursuing, attracting, hiring, coaching, and retaining talented associates for key roles and setting clear performance expectations- Sharing responsibility as the “Manager on duty” and total store operations- Creating a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers- Maintaining accountability for results within the Easy Tech & Mobile area- Partnering with other store managers to champion a customer-centric environment- Overseeing the timely completion of required training for all store associates Show less

San Rafael, Ca

• Managed the daily activities in the areas of Sales, Merchandising, Operations, Inventory, Cash Flow, Customer Service and Administrative Functions • Developed action plans in the areas of: Associate Development, Maximizing Store Profit, Controlling Expense and Shrink, Merchandise Display, and Store Signage Placement • Recruited, hired, trained, developed and supervised a sales team to provide an unparalleled customer experience, resulting in loyal customers and successful business… Show more • Managed the daily activities in the areas of Sales, Merchandising, Operations, Inventory, Cash Flow, Customer Service and Administrative Functions • Developed action plans in the areas of: Associate Development, Maximizing Store Profit, Controlling Expense and Shrink, Merchandise Display, and Store Signage Placement • Recruited, hired, trained, developed and supervised a sales team to provide an unparalleled customer experience, resulting in loyal customers and successful business outcomes • Analyzed individual, team, and store performance against business goals and implemented business improvement strategies. Show less

San Carlos, Ca

- Ensured company policies and procedures are followed 100% of the time.- Supported sales strategies in partnership with Management to achieve operating results, growth goals, and overall financial performance goals.- Monitored customer metrics as indicators of fulfillment of the Customer Promise.- Provided coaching to Sales Consultants to achieve sales goals and excellent standards of customer service as indicated by NPS- Provided product knowledge, process and cross-training… Show more - Ensured company policies and procedures are followed 100% of the time.- Supported sales strategies in partnership with Management to achieve operating results, growth goals, and overall financial performance goals.- Monitored customer metrics as indicators of fulfillment of the Customer Promise.- Provided coaching to Sales Consultants to achieve sales goals and excellent standards of customer service as indicated by NPS- Provided product knowledge, process and cross-training to Sales Consultants.- Supported each individual employee in their department in resolving gaps in skills and knowledge in service of the customer.- Delivered the Customer Promise and provided a personalized service to ensure customers are provided with the right solution to meet their needs as evidenced in consistently improved Customer Metrics Show less

San Leandro, Ca

- Coordinated and conducted consumer feedback evaluations specifically in the areas of customer service, brand compliance, employee integrity, and sales processes. - Developed and delivered accurate summary presentations of each evaluation finding to clients. - Recommend strategies and suggestions for improvement in identified gap areas. - Provided clear, specific, and timely feedback to ensure client operational excellence.

Oakland, Ca

- Performed computerized accounting set up and maintenance using all versions of QuickBooks.- Conducted classroom trainings averaging in size of ten to twenty clients on basic QuickBooks procedures.- Sourced and secured new clients through referral, in-person and online networking events.- Maintained client relationships through various methods.

Campbell, Ca

- Developed a creative and proven marketing solution for customers which included mobile, print, and internet solutions.- Exceeded revenue and sales goals by up-selling and maintaining current advertising programs by establishing strong relationships with existing and potential clients.- Sourced and secured new accounts by partnering with key business decision makers and providingconsultative services through multi-platform advertising strategies.

Hayward, Ca

- Performed all functions related to Accounts Payable (bill entry, disbursements, vender relationships, etc.) and Accounts Receivable (invoice creation, cash receipts recording, bank reconciliation, etc.).- Processed payroll data entry into General Ledger on data provided on third party payroll service within deadline.- Maintained sub-ledgers for all balance sheet accounts. Reviewed and processed all quarterly and annually payroll tax returns.

San Leandro, Ca

- Handled all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.- Responded to all guest requests in an accurate and timely manner by connecting guests with hotel services, hours of operation, key hotel personnel, in-house events, directions, etc.- Reconciled all transactions at the closing of assigned shift.- Empowered to resolve all customer issues.

Moraga, Ca

- Established and executed merchandising plans and priorities.- Supervised merchandise flow from backroom to sales floor in a timely manner.- Ensured execution and maintenance of all merchandising standards (e.g., sizing, categorizing, signing, no tickets, mismates, damages, recovery, directives and planograms).- Lead by example, providing prompt and courteous customer service.- Responsible for team performance and entrusted to train associates on proper merchandising procedures… Show more - Established and executed merchandising plans and priorities.- Supervised merchandise flow from backroom to sales floor in a timely manner.- Ensured execution and maintenance of all merchandising standards (e.g., sizing, categorizing, signing, no tickets, mismates, damages, recovery, directives and planograms).- Lead by example, providing prompt and courteous customer service.- Responsible for team performance and entrusted to train associates on proper merchandising procedures and markdowns. Show less

Oakland, Ca

- Greeted members and guests promptly, enthusiastically, and with a smile to create a friendly and positive environment.- Answered telephone calls by the third ring in a professional and courteous manner with proper phone etiquette.- Provided security and control to the entrance and exit of the facility. Followed registration and member check-in procedures.- Directed members and guests to appropriate fitness consultants in a prompt and professional manner.- Maintained new and… Show more - Greeted members and guests promptly, enthusiastically, and with a smile to create a friendly and positive environment.- Answered telephone calls by the third ring in a professional and courteous manner with proper phone etiquette.- Provided security and control to the entrance and exit of the facility. Followed registration and member check-in procedures.- Directed members and guests to appropriate fitness consultants in a prompt and professional manner.- Maintained new and delinquent membership accounts. Show less

San Leandro, Ca

- Mentored new associates in selling techniques, merchandising, and goal achievement.- Instilled sense of urgency around customers in a team environment through modelled behaviors.- Received and processed cash and credit payments for in-store purchases.- Maintained visual merchandising standards as well as a friendly and professional attitude.- Entrusted to cover Front Lane Supervisors and/or Department Manager when needed.