Maintained staffing for the corporate office and 67 store locations Coordinated the recruitment cycle: ad placements, phone screens, application tracking, assessment test, interviews, background checks, and extend offers of employment Responsible for new hire training, employee security access, and employee verifications Updated employee’s information in HRIS Processed employees 1099 forms

Recruited undergraduate and graduate students in desired degree programs *Ensured completion of required documents and set deadlines in the admissions cycle *Achieved over 150% of required daily and monthly objectives, metrics, and goals *Provided coaching and leadership to new and tenured employees

Managed a team of 15-20 staff and supervisors: maintain the daily operations of security *Coordinated the recruitment process: hiring/selection, scheduling, training, and staff support *Compiled and prepared reports, payroll, coaching and development documentation *Supported the organization's culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company

Assisted customers with inbound/outbound inquiries, payments, collections, and sales *Exceeded monthly sales quotas on a consistent basis *Established and maintained strong client relationships *Recommended additional product to increase sales revenue by 60%

Won "Service Excellence and Outstanding Employee Award" for instrumental role of perfecting the security officer role and help desk representative, propelling staff to improve its safety service in 2005Redesigned comprehensive management training program resulting in subordinates' excelling in all evaluated areasManaged the accurate and timely processing of up to 30 pay-rolled employees per weekCo-developed comprehensive training manuals that enable faster ramp-up for newly hired staff

Communicated effectively with clients to plan scheduling and policies Handled a variety of administrative duties (e.g. scheduling, data entry, company hand books, dispatching, report preparation, records management, trainings, coordination of monthly meetings, and maintain data base)Established strong relationships to gain support and effectively achieve common goalsProvided timely, courteous, and knowledgeable response to information requests; screened applicants and transferred calls; and prepared official client correspondenceUpgraded training curriculum and methods, cross-trained personnel in job duties resulting in lower supervision requirements and a significant cost savings in overtimeCertification