Masako Hoozawa

Masako Hoozawa Email and Phone Number

Director of Business Operations at Bespoke @ Bespoke Inc.
Japan
Masako Hoozawa's Location
Japan, Japan
Masako Hoozawa's Contact Details

Masako Hoozawa work email

Masako Hoozawa personal email

n/a

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About Masako Hoozawa

Masako Hoozawa is a Director of Business Operations at Bespoke at Bespoke Inc.. She possess expertise in market research, strategy, market analysis, business analysis, user research and 7 more skills.

Masako Hoozawa's Current Company Details
Bespoke Inc.

Bespoke Inc.

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Director of Business Operations at Bespoke
Japan
Masako Hoozawa Work Experience Details
  • Bespoke Inc.
    Bespoke Inc.
    Japan
  • Bespoke Inc.
    Director Of Business Operations
    Bespoke Inc. Jul 2024 - Present
    Tokyo, Japan, Jp
    Manage the Professional Services, Customer Success, Chat Support, and Government Projects teams.
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  • Bespoke Inc.
    Director Of Professional Services
    Bespoke Inc. Nov 2023 - Jun 2024
    Tokyo, Japan, Jp
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  • Data.Ai
    Manager, Global Customer Support
    Data.Ai Apr 2022 - Nov 2023
    San Francisco, Ca, Us
    data.ai is the mobile standard and the trusted source for the digital economy. Our vision is to be the first Unified Data AI company that combines consumer and market data to provide insights powered by artificial intelligence. We passionately serve enterprise clients to create winning digital experiences for their customers.As Manager, Global Customer Support, my mission is to drive an amazing customer experience during every interaction.- Develop and execute Global (AMER/EMEA/APAC) support team’s operational strategy, metrics (KPIs), roadmap, workflows, and operating procedures.- Continually monitor the quality of support being delivered and take proactive steps to improve quality and customer satisfaction.- Continuous improvements of support processes to improve Response time and Resolution time SLAs.- Manage global and regional Customer escalations while working with cross-functional teams in Product and Engineering organizations to address customer issues in a timely manner.
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  • Data.Ai
    Staff Product Support Engineer, Team Lead
    Data.Ai Jan 2019 - Mar 2022
    San Francisco, Ca, Us
    - Provide Technical and Product support to data.ai customers.- Responsible to solve the client's escalated issues and managing customer expectations.- Work with cross-functional teams to resolve technical issues and improve customer experience.- Work with leadership to identify patterns in incoming cases and help to improve product design and quality.
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  • Data.Ai
    Senior Customer Success Manager
    Data.Ai Jul 2017 - Dec 2018
    San Francisco, Ca, Us
    - Understand the clients strategic goals and objectives, optimize value of our products, develop plans to partner on these goals, and help customer to make business strategy decisions. - Prepare and execute customer success plans.- Ensure customers are leveraging our platform to deliver business value.- Cultivate broader usage of our platform within each account.- Helping clients with product training and understanding how to use our products- Conduct research on Market Insights to maximize their knowledge of the app economy.- Developing and disseminating best practices for various verticals
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  • Data.Ai
    Customer Success Manager
    Data.Ai Dec 2014 - Jun 2017
    San Francisco, Ca, Us
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  • Yano Research Institute Ltd.
    Senior Analyst, Team Lead
    Yano Research Institute Ltd. Mar 2004 - Nov 2014
    Nakano-Ku, Tokyo, Jp
    Yano Research is Founded in 1958 as the very first private marketing research company in Japan. Providing clients with high quality, reliable marketing intelligence and consulting services.- Planning and writing of Market Reports・Smart phone commerce in Japan 2013・The Potential of Social commerce ～ China / India / Indonesia 2012・The Application market of Smart phones and Tablets in Japan 2011・The Online and Social game market in Japan...etc- Building a marketing strategy and consulting for client- Lecturer in seminars- Contribute articles to media・専門は国内外の通信産業・ICT市場に関するマーケットリサーチ・特にブロードバンド・ワイヤレスネットワーク・コンテンツ配信・ソーシャルメディア・オンラインゲーム・スマートフォンアプリケーションなど、webサービス分野のマーケット分析を専門とする。
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  • American Express
    Account Executive For Corporate Customers
    American Express 2001 - 2003
    New York, Ny, Us
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  • Gateway
    Sales Consultant
    Gateway 2000 - 2001
    Irvine, Ca, Us
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  • Square（現：Square Enix）
    Advertising And Public Relations
    Square（現：Square Enix） 1998 - 1999
    London, Greater London, Gb
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  • Idc, International Digital Communications（現：Softbank）
    Customer Relations For Corporate Customers
    Idc, International Digital Communications（現：Softbank） 1996 - 1998

Masako Hoozawa Skills

Market Research Strategy Market Analysis Business Analysis User Research Marketing Customer Engagement Sales Business Development Marketing Strategy Management Leadership

Frequently Asked Questions about Masako Hoozawa

What company does Masako Hoozawa work for?

Masako Hoozawa works for Bespoke Inc.

What is Masako Hoozawa's role at the current company?

Masako Hoozawa's current role is Director of Business Operations at Bespoke.

What is Masako Hoozawa's email address?

Masako Hoozawa's email address is mh****@****nie.com

What is Masako Hoozawa's direct phone number?

Masako Hoozawa's direct phone number is +160430*****

What skills is Masako Hoozawa known for?

Masako Hoozawa has skills like Market Research, Strategy, Market Analysis, Business Analysis, User Research, Marketing, Customer Engagement, Sales, Business Development, Marketing Strategy, Management, Leadership.

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