Masako Hoozawa Email & Phone Number

Japan

Tokyo, Japan, Jp

Manage the Professional Services, Customer Success, Chat Support, and Government Projects teams.

Tokyo, Japan, Jp

San Francisco, Ca, Us

data.ai is the mobile standard and the trusted source for the digital economy. Our vision is to be the first Unified Data AI company that combines consumer and market data to provide insights powered by artificial intelligence. We passionately serve enterprise clients to create winning digital experiences for their customers.As Manager, Global Customer Support, my mission is to drive an amazing customer experience during every interaction.- Develop and execute Global (AMER/EMEA/APAC) support team’s operational strategy, metrics (KPIs), roadmap, workflows, and operating procedures.- Continually monitor the quality of support being delivered and take proactive steps to improve quality and customer satisfaction.- Continuous improvements of support processes to improve Response time and Resolution time SLAs.- Manage global and regional Customer escalations while working with cross-functional teams in Product and Engineering organizations to address customer issues in a timely manner.

San Francisco, Ca, Us

- Provide Technical and Product support to data.ai customers.- Responsible to solve the client's escalated issues and managing customer expectations.- Work with cross-functional teams to resolve technical issues and improve customer experience.- Work with leadership to identify patterns in incoming cases and help to improve product design and quality.

San Francisco, Ca, Us

- Understand the clients strategic goals and objectives, optimize value of our products, develop plans to partner on these goals, and help customer to make business strategy decisions. - Prepare and execute customer success plans.- Ensure customers are leveraging our platform to deliver business value.- Cultivate broader usage of our platform within each account.- Helping clients with product training and understanding how to use our products- Conduct research on Market Insights to maximize their knowledge of the app economy.- Developing and disseminating best practices for various verticals

San Francisco, Ca, Us

Nakano-Ku, Tokyo, Jp

Yano Research is Founded in 1958 as the very first private marketing research company in Japan. Providing clients with high quality, reliable marketing intelligence and consulting services.- Planning and writing of Market Reports・Smart phone commerce in Japan 2013・The Potential of Social commerce ～ China / India / Indonesia 2012・The Application market of Smart phones and Tablets in Japan 2011・The Online and Social game market in Japan...etc- Building a marketing strategy and consulting for client- Lecturer in seminars- Contribute articles to media・専門は国内外の通信産業・ICT市場に関するマーケットリサーチ・特にブロードバンド・ワイヤレスネットワーク・コンテンツ配信・ソーシャルメディア・オンラインゲーム・スマートフォンアプリケーションなど、webサービス分野のマーケット分析を専門とする。

New York, Ny, Us

Irvine, Ca, Us

London, Greater London, Gb