• Established data-driven performance management frameworks and KPIs to track strategic initiatives, leading to measurable improvements in operational effectiveness• Spearheaded cross-functional initiatives to optimize internal processes, resulting in streamlined operations and improved collaboration between departments• Transformed organizational culture through leadership development programs and performance management initiatives, fostering a culture of continuous improvement and growth

• Operated a full-service consulting business focused on program development and marketing strategy.• Strategized with clients to generate program specific goals and necessary processes to obtain target milestones to increase efficiency and productivity• Created marketing and graphic design advertisement campaigns to attract targeted audiences resulting in a 10% increase in views • Created SEO-optimized websites for small business using WordPress and managed monthly updates and ecommerce plugins

• Hired and supervised the Assistant Director of Events which included developing a center-wide event intake and implementation plan to increase efficiency and standardization among 200+ events per year• Created and implemented a workflow system for college interns to complete center-wide projects which included training, scheduling, assigning and tracking progress increasing productivity and completion rate• Developed a digital inventory system using Airtable and created a streamlined process for easy access to promotional items resulting in accurate usage data of each product and reduction of costs spent per year• Produced 200+ sponsorship invoices per year for center-wide programs and managed receipt of payments to sustain a positive cash flow with the collection of over $500,000 annually • Generated financial summaries for center-wide programs detailing revenues and expenses and collaborated with 15+ program managers to identify and implement key improvement changes to reach strategic goals

• Cultivated strong relationships with Chicago Booth and University of Chicago Finance and Accounting, Legal, Facilities, IT, Faculty Services, and HR departments to complete cross-departmental projects and streamline administrative processes • Provided program support to the tenured faculty of the New Venture Challenge Course/Accelerator as the Teaching Assistant by coordinating classes with key stakeholders and managing course/program logistics• Designed a webpage for new hires detailing important onboarding processes and University policies reducing the administrative process by 15%

• Facilitated student, faculty, and staff access to and usage of Center’s shared space and resources, including several downtown offices as well as on-campus spaces• Contributed to the strategic goal of financially supporting entrepreneurs through executing over 250 student, faculty, and business awards, stipends, and reimbursements across 10+ program verticals annually • Established organization culture through the development and facilitation of month-long individualized onboarding sessions for full-time staff, part-time staff, and college interns• Provided high-level professional support to the Executive Director by harmonizing the executive’s calendar, completing travel accommodations and processing expense documentations • Oversaw day-to-day administrative operations and needs for staff of 30, students, faculty and stakeholders

• Created and managed supplement donation website to obtain additional funding through private donors• Crafted bi-weekly emails addressing past and future events in Constant Contact to be sent to over 500 supporters• Created 100+ promotional designs for flyers, postcards, tickets, handouts, and programs using Adobe Photoshop• Photographed 8–10 student portraits once a month and designed student of the month certificates to be displayed• Designed the 20+ page program ad book for the 2016 and 2017 World Scholars Program Gala to secure donations• Managed Facebook and Twitter accounts through weekly posts/tweets and creating supporting visuals

• Developed project management skills through leading committees of 3-5 teachers on special events, organizing annual fundraising galas, creating logistics of school-wide events, and managing day-to-day operations • Supported the co-founder/principal through managing school-wide, parent, and personal Google calendars and emails, coordinating speaking engagements and fundraising events, and developing agendas for a variety of meetings• Updated and maintained school management database system through constructing the 2015-2016, 2016-2017, and 2017-2018 school years’ student and teacher portals, creating the daily schedules for teachers and students, creating student ledgers and financial accounts, and assigning courses and rosters• Conducted trainings for 15+ groups of teachers, staff and parents on Google mail, sheets, docs, calendar and forms• Managed over 250 student accounts through entering all payments, transferring payments to and from sub accounts, and communicating effectively with parents to solve any questions or set up payment plans• Coordinated coverage for teachers and staff due to call offs, no shows, or absences to ensure a stress free work space• Organized and implemented a 10-day international educational expedition to Costa Rica for a cohort of 25 students• Co-taught a weekly course to 3rd-8th graders exploring the culture and history of Costa Rica to prepare students for the international educational expedition

• Taught 15 Career Specialists-in-Training twice a week to ensure they are knowledgeable of the resources provided at the MU Career Center and how to interact with a variety of customers on a day-to-day basis.• Scheduled mentor/mentee training meeting times to provide the Career Specialists-in-Training one on one time with a Career Specialist to ask questions and have hands on training with customers.• Collaborated with a team of 5 to revise the Appendixes of the Career Specialist Training Manual to provide accurate information and provide more interactive and customer service based activities for the Career Specialists-in-Training.

• Supervised a shift of 3 to 6 Career Specialists by creating a comfortable work and learning environment. • Accurately handled and reported cash, check, and student charge payments to create cash-out summaries and receipt logs ensuring the precise amount collected and reported were equal. • Assisted customers with résumés, cover letters, career exploration, job search, internships, and graduate school help.• Underwent over 100 hours of extensive training to gain knowledge of the resources provided at the MU Career Center and how to interact with a variety of customers on a day-to-day basis.• Conducted over 40 career-related presentations, approximately 45 minutes in length, to student groups and classes ranging from 10-100 participants.

• Promoted a healthy and safe living and learning environment for 47 residents through creating active programming tailored to the needs of the community, handling any roommate conflicts, and advocating for the resident’s needs.• Assisted residents with check in procedures, organized incoming and outgoing mail, and solved any concerns in a timely and professional manner. • Co-Advised the building hall government to ensure the residents will be provided with informative events and educational interactions.• Oversaw the Tigers Leadership Education And Development program through tracking 10 student’s progress, meeting one on one with the students, and creating group activities and events to promote student involvement and success. • Facilitated the general learning community events to educate residents about the variety of academic options and opportunities provided by the University of Missouri.

• Recruited 5 area community colleges to participate in the first annual raising the Roof for Ronald Supply Cash Drive. • Corresponded with each college representative once a week to ensure all needs were being met and to develop a relationship with the college and the Ronald McDonald House Charities of Mid-Missouri.• Designed 4 supply and cash drive flyers and a point system list to provide to all the participating colleges. • Promoted friendly competition between the participating colleges through publicizing the lead college on Facebook and Twitter twice a week.• Fund-raised over $2,000 in supplies and cash throughout the two month competition.

• Audited over 100 student and staff files to provide accurate information resulting in a more efficient workplace.• Constructed the class schedule for grades K through 6th for the 2011-2012 school year to provide students and faculty with a clear outline of each school day.• Organized student free lunch program applications in preparation for potential audits and to comply with state law.

• Strategically arranged products in the pharmaceutical section aisles and end caps to enhance customer satisfaction by making the products easy to reach and locate.• Provided excellent customer service by warmly greeting, assisting, and answering customer’s inquiring.• Generated reports of excess stock, out-of-codes, and damaged goods to track the dollar amount of products lost and in the back room.