Vicky Lam Email & Phone Number

Hong Kong, Hong Kong SAR

• Utilized attention to detail and knowledge of financial markets to accurately place securities orders for clients over the phone
• Resolved clients’ inquiries by providing timely and professional responses
• Long Service Awarded (5 years)

Hong Kong, Hong Kong SAR

• Utilized communication and customer service skills to build strong relationships with Premium Segment clients
• Successfully referred 90 clients to specialists, resulting in a 20% increase in revenue
• Researched and analyzed market trends to develop strategies that increased Foreign Exchange business by 15%
• Responded to clients’ inquiries in a timely and professional manner, resulting in a 95% satisfaction rate
• “Conduct Hero” Awarded

Hong Kong, Hong Kong SAR

• Delivered exceptional customer service to clients by providing timely and accurate information about Insurance, Mortgage, Credit Card, Time Deposit, and Account Opening
• Resolved clients’ inquiries by providing timely and professional responses and assisting clients with digital banking usage

Hong Kong, Hong Kong SAR

• Managed daily transaction and clerical duties, ensuring accuracy and efficiency
• Successfully opened new accounts for local and overseas clients and processed telegraphic transfers and professional services to clients

Hong Kong, Hong Kong SAR

• Processed over 100 cash and non-cash transactions per day with 100% accuracy and provided timely and professional internal support to branch staff
• Delivered exceptional customer service to clients by providing solutions to solve their problems and meet their needs

Hong Kong, Hong Kong SAR

• Delivered cash services in local and foreign currencies with outstanding accuracy and handled clients’ banking enquiries
• Referred potential clients to Relationship Managers, resulting in significant increase in revenue