Sherri L. Email & Phone Number

Ft. Lauderdale, FL

Manage client success and operations for a virtual speech therapy company. Great Speech, Inc. is a national virtual speech therapy provider services for kids, adults and seniors. We leverage an innovative telepractice model of clinician-led (synchronous) therapy and asynchronous services. Highly individualized and content-rich services are available to.

Boca Raton, Florida, United States

Leading projects for Infrastructure, Legal, Compliance and Data Management for ADT.

Miramar, Florida, United States

• In roles of Client Service Manager, Implementation Manager and Sr. Project Manager, I provided solid project management for a telehealth delivery company.
• Working directly with the Chief Medical Office, Product Team and top clients, I managed the discovery, execution, and delivery of significant service offerings and software development to enhance the use of telemedicine.
• Coordinated engagement with internal and external stakeholders, including decision makers at top clients; provided guidance and full documentation of project plans, change management, risk mitigation, business.
• Worked with the Clinical staff on process analysis and improvement, including documentation and training.
• As the Implementations Manager, revamped the enterprise implementations process by conducting company-wide Lessons Learned initiatives to streamline the process.
• Provided data analysis reporting for the Clinical Department with the use of Smartsheet dashboards, Connectors and Accelerator. Coordinated data input and extraction, then built reports and dashboards to visualize data.

Plantation, FL

Responsible for managing the Help Desk staff and workflow in a 24x7 environment for a software development company, providing support for Emergency Room electronic documentation. Supports 2500-3000 physician, nursing and corporate staff with our Client-server and web base software versions. Responsible for all staffing, workflow review, project management.

Responsible for managing and dispatching Help Desk and Engineering staff of 11 at a contract and MSP IT provider. Supervised Help Desk staff of five, monitoring ticket volumes, response times, and escalations. Supported a peak of 2500-2800 users. Reported department status and highlighted account management issues to senior management on a weekly basis..

Responsible for the daily IT operations for an electronic rebate company with a staff of three technicians/developers. Supported local infrastructure and Microsoft network administration, and managed co-location support; handled user support for 40 local and remote users. Performed as business analyst and worked with internal and external clients to.

Wilmington, Delaware

 Senior consultant responsible for all aspects of client project management and plan implementation for a private IT consulting firm focusing on small to medium-sized businesses.  Some projects included the following: Relocation of a neurology center office. Project included working with data & telecommunications vendors, ordering equipment, overseeing.

Responsible for the operations and IT support of a document imaging production office with a local staff of 10. Responsible for all LAN/WAN and telecomm support. Provided administration, maintenance and troubleshooting of a Windows 2000 environment including MS Exchange administration, tape backups, and FTP and web-hosting server management.Managed all.

Responsible for all LAN/WAN, telecommunications, systems and user support for web-based interactive content organization with 120 employees. Managed all technical operations such as AD administration, hardware upgrades and maintenance, software, and telecom. Worked with web-hosting facility and coordinated all technical support services. Supervised two.

Information services project leader for the Fixed Annuity Customer Service Center. Managed all IT initiatives for seven internal departments. Supervised two direct reports. Responsible for 120 users and 140 desktops running NT 4.0 workstation and associated peripherals in an NT Server enterprise. Responsible for project lifecycle of all technical.

Stanton, Delaware

 As Application/Security Administrator Systems Administration of company timekeeping, payroll, and accounting systems.  Managed varied user aspects of Novell, Windows NT, and AIX networks with over 400 users.  As Help Desk Supervisor Managed and assigned workload of six service technicians in a 24 X 7 Data Center. Staff supported day to day network.

Managed a FICO backend scoring system on a credit card portfolio. Developed, proposed and tracked results of all scoring methodology, used to affect change in customer behavior related to delinquency, overage, card renewal and credit limits. Also project managed our corporate upgrade with TSYS.

Computer Science

Education record