Matthew S. Email & Phone Number

Reston, VA, US

Liasoned between government customer and internal IT operations on various projects, initiatives, and outages.Administrated Change Management process and worked across various IT silos to complete mission-critical projects.Deployed, configured, managed, and remediated Windows 2016/2019 virtual machine environment via VMWare.Performed virtual hardware.

Ocean Springs, MS, US

• Lab Management Software Conversion Project
• Converted company's Lab Management Software (LMS) to DVI
• This involved setting up Windows Server 2022 servers, machine interfaces, network infrastructure, lab-wide settings deployed to Windows PC/Controllers via GPO, connecting Schneider/Satisloh Optical Machinery equipment.
• Led project implementing redundant fiber links to building, allowing automated fail-over in event of failure.
• Designed and installed battery backup plan for business-critical infrastructureNetwork/System Admin Projects
• Developed, configured, and implemented Cisco Catalyst wireless infrastructure

Fairfax, Virginia, US

Worked with GovCIO on a contract for the Department of Homeland Security - specifically the USCISServed as escalation point for Technical Support ISupported personnel during Operation Allies Refuge

Springfield, IL, US

Partnered with external vendors, internal IT resources, Executive Management, and Providers to assist the company with choosing new computer hardware personas for 2021.Identified business-critical systems, and through utilizing monitoring appliances, evaluated system performance and in turn minimized downtime.Implemented prioritization system within.

Springfield, Illinois, US

Springfield, Illinois, US

• Strategically administrated over a structured ticketing system, identifying trending issues in the environment and worked with my team in finding ways to negate those issues. I managed my team through multiple projects.
• Collected software data from environment, and vetted said software data through Security IT branch, to establish a Software Matrix. Utilizing this Software Matrix, I automated a process to audit all software on a.
• Lead the deploymeny and support of Office 365 integration to the environment; which was completed on schedule with positive feedback across the customer-base.
• Collected and aggregated data via multiple management systems to create a Total Cost of Ownership model for the company. This TCO showed business units how much they were paying for technology for their respective team.
• Worked with multiple business units to establish role-based access control through our New User process. This allowed instantaneous automated creation of accounts and requests through multiple management systems and.
• Lead the creation and structuring of Windows 7 and 10 test environments along with creating images of both operating systems for use company-wide.

Springfield, Illinois, US

• Created a configuration management script that removed local admin rights in the company which lessened the chance of the company being susceptible to internal threats.
• Before deploying the fore mentioned local administration removal script, I constructed a User Console Library and Knowledge base. This allowed customers to install vetted software without IT intervention. This was a.
• Evaluated business-critical systems and implemented hardware/software solutions to increase reliability and lower ticket submissions in those areas by 80% over the course of three months.
• Structured and implemented a patching process for the environment which allowed us to be nimble against securing ourselves against WannaCry, Meltdown/Spectre, and other recent global security threats.
• Worked with business units to select, configure, and deploy security cameras in the environment.
• Created internal documentation repository which helped cross-train team in troubleshooting common issues, installing specialized software, and further understand internal processes.

Paris, IL, US

• This position focused on manufacturing line technologies:
• Ran reports to see trends in problems with manufacturing line label printing and find countermeasures to fix them – brought trending issues from high number to manageable amount.
• Created a program that was placed on manufacturing line touchscreens to help prevent downtime, and save time/money by automating fixes on touchscreens if issues arose.
• Worked with supervisors in regards to training and helped build a superuser team at our site. These superusers were proficient in label printing and could field potential problems and help lessen downtime of our line.
• Worked with SQL scripts to clear out tables when issues were raised.
• Performed advanced troubleshooting with line printing program servers and the touchscreens that reported to them.

Paris, IL, US

• Worked within a structured ticket system to address and resolve issues submitted by end-users both on-site in Alabama and remotely. Some of my duties included:
• Provided technical support to individuals at all levels of authority
• Performed troubleshooting on end-user devices (computers, VOIP phones, and network connections)
• Setup and maintained printers, copiers, fax machines, and projectors
• Maintained nightly backups of critical data utilizing Commvault backup systems
• Resolved TCP/IT, DNS, routing, and other network issues

• Short-term position helping the company set up new network/computer infrastructure during office relocation.
• Handled customer service calls in regards to issuing surety bonds.
• Created SOHO network
• Troubleshooted minor issues with front-end programs that were used at the facility
• Deployed and set up HP office printers
• Kept organized file/folder banks in regards to our customer base

• Addressed and resolved computer hardware/network issues at the Rent One store locations.
• Created a basic ticketing system via Sharepoint.
• Created Corporate IT inventory system utilizing Excel
• Helped uninstall computer hardware, network infrastructure, along with security systems from relocated stores.
• Utilized re-imaging software to fix store computers.
• Entered in PO's and did other basic data entry as well.