Matthew S. Email & Phone Number

Reston, Va, Us

Liasoned between government customer and internal IT operations on various projects, initiatives, and outages.Administrated Change Management process and worked across various IT silos to complete mission-critical projects.Deployed, configured, managed, and remediated Windows 2016/2019 virtual machine environment via VMWare.Performed virtual hardware upgrades (CPU/RAM/Storage) and initiated performance counter reports to review with customer.Implemented/configured IIS on servers to host mission-critical web applications.Contrasted vulnerability checklists against servers to verify security integrity.Administrated over NGINX reverse proxy via Linux RHEL 8.Assisted with physical installation of Dell PowerEdge servers and configured iDRAC’s.Provided customers folder/mapped drive access via Active Directory.Participated in daily briefing calls amongst stakeholders and internal management.Worked in on-call rotation, providing 24x7 support of critical systems.Forecasted and provided customer with APC UPS Battery Backup replacement guide for next three fiscal years.Forecasted and provided customer with Dell server warranty replacement guide for next two fiscal years.Administrated and cross-trained other teams on AutoDesk AutoCAD licensing server / client configuration.Assisted with diagramming of data center

Ocean Springs, Ms, Us

Lab Management Software Conversion Project• Converted company's Lab Management Software (LMS) to DVI • This involved setting up Windows Server 2022 servers, machine interfaces, network infrastructure, lab-wide settings deployed to Windows PC/Controllers via GPO, connecting Schneider/Satisloh Optical Machinery equipment to LMS, and documenting processes to help train associates. Business Continuity / Disaster Recovery Projects • Led project implementing redundant fiber links to building, allowing automated fail-over in event of failure. • Designed and installed battery backup plan for business-critical infrastructureNetwork/System Admin Projects• Developed, configured, and implemented Cisco Catalyst wireless infrastructure• Developed, configured, and implemented Windows 2019 server with Active Directory (AD), Windows Server Update Services (WSUS), and Domain Name System (DNS) services • Created GPO structure parallel to Department of Defense published STIG recommendations - NIST800-171• Developed multi-layer Windows Updating approach to keep systems current yet stable • Established DNS forward-lookup zone • Planned, configured, and deployed an infrastructure of Motorola/Zebra barcode scanners which allowed the lab greater accuracy when tracking jobs across the facility. • Structured and implemented ID badging • Worked with HR to structure employee Cybersecurity Training • Worked with partners at C Spire to develop and implement network switch replacement / standardizationAzure / Office 365 administration • Created users and maintained licensing (reducing annual licensing costs by ~$3500) • Created Sharepoint Sites and structured departmental OneDrive repositories • Used Teams to connect to other governmental agencies to enhance communication • Implemented MFA on all users and walked them through process • Upgraded and standardized users to Office 365 • Set up automated rules in Office 365 for encryption of mail

Fairfax, Virginia, Us

Worked with GovCIO on a contract for the Department of Homeland Security - specifically the USCISServed as escalation point for Technical Support ISupported personnel during Operation Allies Refuge

Springfield, Il, Us

Partnered with external vendors, internal IT resources, Executive Management, and Providers to assist the company with choosing new computer hardware personas for 2021.Identified business-critical systems, and through utilizing monitoring appliances, evaluated system performance and in turn minimized downtime.Implemented prioritization system within ticketing system, which allowed us to provide better value of IT services to the company.Provided ownership toward established SLA's and ensured that team was meeting needs of Providers/Company.Assisted with planning and executing multiple affiliations, which involved converting current computer systems over to our own.Utilizing Atlassian cloud technologies Jira and Confluence, built customer-facing and substantial internal IT documentation repositories, which improved processes and aided with self-service.Provided as a Tier III escalation point for any complex issues/problems in the environment and was able to work with Security/Infrastructure teams to narrow down and resolve company-wide interferences.Supported and resolved multiple network issues - switches, access points, etc. - at multiple locations during upgrades/degradations.Structured end-to-end hardware inventory process, which optimized workflows and lowered overall spend on computer hardware.Worked with external print vendor to provide documented processes for new/move/decommission printer actions in the company, which allowed for better coordination between the company and vendor.Performed formal cross-training within the department to better develop team to face day-to-day issues

Springfield, Illinois, Us

Springfield, Illinois, Us

• Strategically administrated over a structured ticketing system, identifying trending issues in the environment and worked with my team in finding ways to negate those issues. I managed my team through multiple projects and training which were beneficial to the company.• Collected software data from environment, and vetted said software data through Security IT branch, to establish a Software Matrix. Utilizing this Software Matrix, I automated a process to audit all software on a routine basis to ensure that the software version on all customer devices was current, thus, negating security risks, providing updated functionality, and fixing potential software bugs.• Lead the deploymeny and support of Office 365 integration to the environment; which was completed on schedule with positive feedback across the customer-base. • Collected and aggregated data via multiple management systems to create a Total Cost of Ownership model for the company. This TCO showed business units how much they were paying for technology for their respective team with depreciation calculated to the day. This report was instrumental in innovating ways to reducing costs of hardware profiles across all business units.• Worked with multiple business units to establish role-based access control through our New User process. This allowed instantaneous automated creation of accounts and requests through multiple management systems and ticketing system. • Lead the creation and structuring of Windows 7 and 10 test environments along with creating images of both operating systems for use company-wide.• Worked with Dell and internal Manufacturing business unit to devise a manufacturing computer hardware profile, which in power savings alone saved the company $240 per-unit per-year - with a 3-year ROI based off that metric alone. We also transitioned to a touchscreen all-in-one scheme, which allowed IT to align to 5S and LEAN standards and freed up vital manufacturing space

Springfield, Illinois, Us

• Created a configuration management script that removed local admin rights in the company which lessened the chance of the company being susceptible to internal threats. • Before deploying the fore mentioned local administration removal script, I constructed a User Console Library and Knowledge base. This allowed customers to install vetted software without IT intervention. This was a huge boon to all business units - however - remote business units were helped most with this and IT was able to lower our ticket submissions substantially.• Evaluated business-critical systems and implemented hardware/software solutions to increase reliability and lower ticket submissions in those areas by 80% over the course of three months.• Structured and implemented a patching process for the environment which allowed us to be nimble against securing ourselves against WannaCry, Meltdown/Spectre, and other recent global security threats. • Worked with business units to select, configure, and deploy security cameras in the environment. • Created internal documentation repository which helped cross-train team in troubleshooting common issues, installing specialized software, and further understand internal processes.• Created customer content which helped end-users utilize their hardware and software optimally.

Paris, Il, Us

This position focused on manufacturing line technologies:• Ran reports to see trends in problems with manufacturing line label printing and find countermeasures to fix them – brought trending issues from high number to manageable amount.• Created a program that was placed on manufacturing line touchscreens to help prevent downtime, and save time/money by automating fixes on touchscreens if issues arose. • Worked with supervisors in regards to training and helped build a superuser team at our site. These superusers were proficient in label printing and could field potential problems and help lessen downtime of our line label printing process.• Worked with SQL scripts to clear out tables when issues were raised.• Performed advanced troubleshooting with line printing program servers and the touchscreens that reported to them.• Able to set up entire assembly line label printing process – from creation of printers to implementation• Assumed all duties of System Support Specialist II, listed below, during this time.

Paris, Il, Us

Worked within a structured ticket system to address and resolve issues submitted by end-users both on-site in Alabama and remotely. Some of my duties included: • Provided technical support to individuals at all levels of authority• Performed troubleshooting on end-user devices (computers, VOIP phones, and network connections)• Setup and maintained printers, copiers, fax machines, and projectors• Maintained nightly backups of critical data utilizing Commvault backup systems• Resolved TCP/IT, DNS, routing, and other network issues• Managed and trained summer IT interns• Responsible for IT-related 6S/continuous improvements• Aided in deployment of Windows 7 to a XP-previous environment at two different sites• Worked with Cisco-brand phones 7900 series up to current models• Testing and indicating potential bugs before computer deployment to entire company• Assisted in VLAN establishment at Alabama site• Terminate network drops along with other basic physical networking duties• Imaging utilizing PXE booting techniques• Troubleshoot ELO Touchscreens and Zebra/Intermec thermal printers to keep manufacturing line label printing process online• Novell administration (User creation/deletion, rights/group delegation)• Lotus Notes administration (User creation/deletion, rights/group delegation)• Active Directory administration (User creation/deletion, rights/group delegation)• Scripting of batch files to fix issues on a server level• Utilized 6S/Continuous Improvement techniques in Alabama to clean up network closets and assembly lines and earn highest scores of company• Worked with other departments to complete tasks related to manufacturing line label printing on assembly lines• Setup DHCP reservations

Short-term position helping the company set up new network/computer infrastructure during office relocation. • Handled customer service calls in regards to issuing surety bonds.• Created SOHO network • Troubleshooted minor issues with front-end programs that were used at the facility• Deployed and set up HP office printers • Kept organized file/folder banks in regards to our customer base

• Addressed and resolved computer hardware/network issues at the Rent One store locations. • Created a basic ticketing system via Sharepoint.• Created Corporate IT inventory system utilizing Excel• Helped uninstall computer hardware, network infrastructure, along with security systems from relocated stores.• Utilized re-imaging software to fix store computers.• Entered in PO's and did other basic data entry as well.