Samson Matome Letsoalo Email & Phone Number

Rosebank

38R Whisken Avenue, Carlswald Ah, Midrand, 1684

**IT Support Specialist:** (July 2022 - Present)- Contributed to the organization's technological infrastructure, delivering seamless technical assistance.- Enhanced technical acumen, problem-solving skills, and efficient resource management.- Managed asset procurement and setup, ensuring optimal performance and security.- Administered Microsoft Office 365 Tenant as a Global Administrator.- Automated tasks, reducing completion time and allocating more time to strategic initiatives.- Addressed a wide range of technical challenges, troubleshooting hardware and software issues.- Dedicated to detail, strong communication skills, and effective solutions, enhancing team productivity.- Demonstrated adaptability, innovation, and efficiency in technical support processes.**Junior Consultant (Qlik Support):** (March 2023 - Present)- Specialized in Qlik Support, embracing a dynamic role with diverse responsibilities.- Managed support desk interactions, addressing QlikView, Qlik Sense, and Qlik SaaS issues.- Articulated technical concepts to diverse audiences, fostering positive client relationships.- Trained as a Qlik developer, diagnosing issues and proactively enhancing Qlik tools.- Oversaw upgrades, patching, and user access management for various Qlik products.- Maintained meticulous documentation of support tickets, resolutions, and client interactions.- Led the creation of an optimized support process, improving efficiency during CRM migration.- Committed to continuous growth and unwavering dedication to RIC Consulting's technological needs.**Key Contributions:**- Demonstrated the ability to meet and exceed performance expectations in both roles.- Embraced innovation and enhanced technical support processes, driving organizational efficiency.**Ongoing Growth:**-Excited to apply skills and experience to contribute positively to RIC Consulting's future endeavors and ensure seamless computer system operations.

38R Whisken Avenue, Carlswald Ah, Midrand, 1684

• A combination of theoretical and on-the-job training. • Build and maintain relationships with team members and relevant clients. • Working closely with Senior Consultants as well as other users to: • Gather requirements • Understand business needs/objectives. • Plan and create appropriate reporting solutions utilizing data toolsets. • Support or enhance existing data applications activities. • Ensure the best possible performance, quality, and responsiveness of the applications • Identify bottlenecks and bugs, and devise solutions to these problems. • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review. • Deliver on expectations to clients and internal and external stakeholders to ensure that client expectations are managed.• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. • Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. • Adhere to and manage development opportunities presented in the Internship programme. • Take accountability for tasks given within the internship programme. • Adhere to RIC’s policies and procedures throughout the internship.