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Lisa Jones is listed as Customer Service & Quality Assurance Specialist | Operational control | Software testing at State of Ohio, a company with 15411 employees, based in Greater Cleveland, United States, United States. AeroLeads shows a matched LinkedIn profile for Lisa Jones.
Lisa Jones previously worked as Claims Service Specialist at State Of Ohio and Financial Specialist at The Sherwin-Williams Manufacturing Company. Lisa Jones holds Bba, Business Management from Cleveland State University.
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I have a diverse background with several well-known insurance companies. Have worked in areas such as IT, Customer Service, and Operations. I am best known for dependability, systematic approach to problem-solving, detailed analysis, and tenacity. I am open to new opportunities. You may reach me via Linkedin and at mslisamjones22@gmail.com. Thank You, LisaExpertise in call center operations, software quality assurance analysis and testing within the finance and insurance industries. Proven success strategizing and directing process and system improvement project lifecycles from initial requirements gathering and strategy development to post-project data evaluations. Superior relationship management skills and ability to supervise and train. Technical knowledge in software development lifecycles, and database management. Competencies:• Customer Service • Team Leadership • KPI & Process Compliance• Process Improvement• Data Analysis and Reporting • Training & Development • Relationship Management• Problem Solving• Quality Assurance• Software & Systems Audit• Full Life Cycle Project Management• Financial Account Management
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Cleveland, Ohio, United States
Managing caseload of Workers’ Compensation claims.Coordinating and collaborating with internal and external stakeholders.Performing initial/subsequent claims investigation and determination within prescribed timeframes.Responding to customer inquiries.Communicating with employers, claimants, managed care organizations, and legal representatives.Reviewing.
Cleveland, Ohio, United States
Responsibilities include participating in the accounts receivable functions in the downtown headquarters, including processing payables, updating templates with MicroStrategy and Excel formulas. Updating customer information in our databases, requesting missing information needed for processing.Manually search for central remit payments on account received.
Cleveland, Ohio
Operations Analyst II Audited internal financial systems and processes to identify improvement opportunities and gathered business and technical needs and requirements.Translated requirements into plans of action and drove the launch and execution of transformation software development projects.Maintained comprehensive operational and project documentation.
Cleveland, Ohio
Achieved high levels of brand loyalty and customer satisfaction by maintaining 98% first call resolution rate.Recognized as subject matter expert on current insurance laws, assigned insurance lines, policy changes |modifications and trained recruits, colleagues, and senior management.
Product Specialist II Organized cross-functional teams executing 10 compliance projects and 30 insurance rate revisions. Optimized workflows and effectively oversaw operations to attain budget and deadline objectives. Preventing fines by following State regulations. Collaborated with senior cross-departmental executives to audit and optimize the full.
Other employees you can reach at ohio.gov. View company contacts for 15411 employees →
Amber Spiegel
Colleague at State Of OhioBucyrus, Ohio, United States, United States
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Wanda Salvi
Colleague at State Of OhioLagos, Lagos State, Nigeria, Nigeria
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Nan Archbold
Colleague at State Of OhioRocky River, Ohio, United States, United States
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Kris Weldy
Colleague at State Of OhioCenterburg, Ohio, United States, United States
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David Ziemke
Colleague at State Of OhioColumbus, Ohio, United States, United States
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Nancy Egbert
Colleague at State Of OhioAnna, Ohio, United States, United States
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Sharon James
Colleague at State Of OhioMiamisburg, Ohio, United States, United States
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Metty Nyang'Oro
Colleague at State Of OhioColumbus, Ohio, United States, United States
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Judy Mcgill
Colleague at State Of OhioNorth Port, Florida, United States, United States
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Lisa Jeffers
Colleague at State Of OhioGallipolis, Ohio, United States, United States
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Quick answers generated from the profile data available on this page.
Lisa Jones works for State of Ohio.
Lisa Jones is listed as Customer Service & Quality Assurance Specialist | Operational control | Software testing at State of Ohio.
Lisa Jones is based in Greater Cleveland, United States, United States while working with State of Ohio.
Lisa Jones has worked for State Of Ohio, The Sherwin-Williams Manufacturing Company, Amtrust North America, Nationwide Insurance, and Progressive Insurance.
Lisa Jones's colleagues at State of Ohio include Amber Spiegel, Wanda Salvi, Nan Archbold, Kris Weldy, and David Ziemke.
You can use AeroLeads to view verified contact signals for Lisa Jones at State of Ohio, including work email, phone, and LinkedIn data when available.
Lisa Jones holds Bba, Business Management from Cleveland State University.
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