Lucy Mcloughlin Email & Phone Number

Dublin, County Dublin, Ireland

Improving the experience of both users and internal staff of Immigration Service Delivery by enhancing self service options, reducing paperwork and increasing transparency.

Ireland

𝘚𝘦𝘯𝘪𝘰𝘳 / 𝘭𝘦𝘢𝘥 𝘰𝘯 𝘷𝘢𝘳𝘪𝘰𝘶𝘴 𝘜𝘟 𝘢𝘯𝘥 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘋𝘦𝘴𝘪𝘨𝘯 𝘱𝘳𝘰𝘫𝘦𝘤𝘵𝘴, 𝘪𝘯𝘤𝘭𝘶𝘥𝘪𝘯𝘨 𝘥𝘦𝘴𝘪𝘨𝘯 𝘢𝘯𝘥 𝘦𝘯𝘩𝘢𝘯𝘤𝘦𝘮𝘦𝘯𝘵 𝘰𝘧 𝘍𝘰𝘳𝘵𝘶𝘯𝘦 500 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘐𝘳𝘪𝘴𝘩 𝘨𝘰𝘷𝘦𝘳𝘯𝘮𝘦𝘯𝘵 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴. 𝘗𝘭𝘦𝘢𝘴𝘦 𝘴𝘦𝘦 𝘮𝘺 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘴 𝘧𝘰𝘳 𝘮𝘰𝘳𝘦 𝘥𝘦𝘵𝘢𝘪𝘭𝘴.𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀• Spearheaded the countrywide adoption of an internal "Buddy System" as part of Expleo's new joiner onboarding programme, resulting in an improved sense of belonging and security amongst new recruits• Led the alignment of Expleo's Great Place to Work presence, including content creation and content calendar management for all internal communications• UX Lead on the redesign of updated client and new colleague onboarding hubs• Contributed UX expertise to several tenders, most notably the student onboarding process at the University of Galway• Contributed UX expertise to several small internal initiatives, including UX oversight of a new expense claiming portal for employees• Awarded a place in the CoachHub programme, where I participated 3 months of transformative biweekly executive coaching sessions to develop leadership skills and workplace resilience• Awarded a place in Expleo's highly competitive BolderYou mentorship programme, where I was paired with a member of Expleo's incredible director level team for professional support and career guidance

United States

𝐊𝐞𝐲 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬:Marsh PPM: UX/UI design of global enterprise software for management of insurance placementsMarsh Captive: UX/UI lead for tag management engine for centralised documentation of captive insurersmarsh.com: Early stage conceptualisation of marsh.com global redesignMarsh Construction: UX/UI lead for construction site insurance management software for Marsh FranceMarsh Risk Management: UX/UI and discovery lead for risk management software for Marsh UK𝐑𝐨𝐥𝐞𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:• UX lead for business discovery sessions with Japan, London• UX senior for Korea, China, Hong Kong, Singapore, Indonesia, Malaysia, Latin America, France discovery• Formulation of UX for key insurance placement flows including coinsurance, reinsurance, layering, etc.• Senior stakeholder management• User research and user interviews with key platform users• Contribution to global internal design toolkit and components for internal Marsh software• Extensive advanced wireframing and prototyping with Figma• Writing user stories and requirements engineering• Jira and Confluence• UI design and optimisation for international solutions (Asia & Europe)𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:Contributed to global framework for application translation (French)Facilitated global merge of disparate internal customer facing style guidesUI design for application modules (Unqork) resulting in 40% improvement in application speed and performance

Notable UX projects:𝗥𝗶𝗱𝗲𝘀𝗵𝗮𝗿𝗶𝗻𝗴 𝗔𝗽𝗽: 𝗣𝗿𝗲𝗹𝗶𝗺𝗶𝗻𝗮𝗿𝘆 𝗨𝗫 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗮𝗻𝗱 𝗨𝗜 𝗗𝗲𝘀𝗶𝗴𝗻• Carried out user needs testing for an airport ridesharing app• Performed competitive analysis to inform functionality and UI development• Developed predictive persona based on project brief• Created ideal user journey map for this persona• Iterated through sketches and wireframes to inform interactive prototype development• Validated app functionality via usability testing𝗩𝗲𝘁𝗲𝗿𝗶𝗻𝗮𝗿𝘆 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝗦𝗶𝘁𝗲: 𝗨𝘀𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁𝘀• Completed user research with 31 veterinarians with respect to webinar study needs• Determined a more comfortable user experience would result from better video bookmarking• Coded a website prototype using HTML/CSS/Javascript which implemented this system• Performed usability testing and follow up surveys to validate solution• Case study here: https://www.behance.net/gallery/121131795/InterVet-Webinar-UX-and-UI-Case-Study𝗠𝗲𝗮𝗹 𝗞𝗶𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲: 𝗦𝗼𝗰𝗶𝗮𝗹 𝗨𝘀𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁• Performed user research into changes in food related social needs due to COVID-19• Determined meal kit services specifically would benefit from enhanced social functionality• Developed social user journey incorporating touchpoints which addressed social needs according to Activity Centred Design• Iterated through 3 stages of A/B interactive prototype testing to validate ideal journey• Implemented journey via coded website prototype and Instagram feed• Validated effectiveness of social user journey via follow up usability testing and surveys

Dublin

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀Exam supervision | Distribution, collection and collation of exam materials | Student advice and support

Master Of Arts (Ma), Latin American And Caribbean Studies, First Class Honours

𝗠𝗼𝗱𝘂𝗹𝗲𝘀 Research Skills & Methods | American Politics Today | Trump's America | American Culture | America and Globalisation | Ireland.

Master Of Arts (Ma), Ux And Interaction Design, First Class Honours

Activities and Societies: Class Representative𝗠𝗼𝗱𝘂𝗹𝗲𝘀 UX Design Process and Practice | Interactive Technologies | Graphic Communication |.

Bachelor Of Science (Bsc), Multimedia, First Class Honours

Activities and Societies: Media Production Society, Journalism Society𝗠𝗼𝗱𝘂𝗹𝗲𝘀 Digital Storytelling | Video Production | Post Production |.

Postgraduate Diploma (Pgdip), Business & Cultural Event Management, Distinction

Activities and Societies: Class Representative𝗠𝗼𝗱𝘂𝗹𝗲𝘀 Cultural Event Management | Digital Marketing | Fundraising and Sponsorship |.