Mohammed Sohail Lulania Email & Phone Number

Melbourne, Victoria, Australia

> Responding promptly and professionally to customer inquiries via phone, email, or chat.> Assisting customers in understanding our products/services, pricing, and policies.> Providing product information, troubleshooting assistance, and solutions to customer issues.> Escalating complex issues to the appropriate department while ensuring timely follow-up and resolution.> Maintaining detailed records of customer interactions, inquiries, and resolutions in our CRM system.> Collaborating with the product development team to provide valuable feedback based on customer experiences.> Providing regular reports on customer inquiries, issues, and trends to the management team.> Collecting and analyzing customer feedback to identify opportunities for improvement in products, services, or processes.

Melbourne, Australia

- Resolving customer complaints.- Providing residents with assistance regarding any safety concerns or questions.- Operate over 31 surveillance cameras to monitor interior and exterior public areas and entrance.- Write all concerns and incident report in the rapid portal system.- Creating end of shift report by following standard operating procedures

Melbourne, Australia

Installing and configuring computer hardware, software systems, networks, printers and scanners as perclients requirements. Using general Microsoft Server and Administration using Active Directory.Responsible for general monitoring and maintaining computer systems, networks , servers and workstations.Providing technical support across the company.Responsible for setting up accounts for new users.

Lismore, Victoria

Operate a computerised console machine, cash- Register.Measuring the petrol and entering the meter readings on to the system.Stocking shelves and maintain displays for the retail section of the service station.Carry out basic administrative work.

Maroota, Nsw

Operate a computerised console machine, cash- Register.Measuring the petrol and entering the meter readings on to the system.Stocking shelves and maintain displays for the retail section of the service station.Carry out basic administrative work.

Mumbai Area, India

Develop and manage digital marketing campaigns.Manage and maintain the organisation’s website(s).Write and optimise content for the website and social networking accounts such as Facebook and Twitter.Track and analyse website traffic flow and provide regular internal reports.Edit and post videos, podcasts and audio content to online sites.Create online banner adverts and oversee pay per click (PPC) ad management.Write copy for email marketing campaigns.Fix any errors or bugs in online content.

Bachelor'S Degree, Information Technology, Distinction

Gained network skills at VIT during bachelor’s studies. Configure IP addresses to additional devices like PCs, Laptops and printers.

Certificate Iv And Diploma Studies, Information Technology, High Distinction

Capable of building networks using routers and switches, developed during hands on experience at Holmesglen during diploma studies. Use.

Year 11 And Year 12, Business/Commerce, General, Distinction

Higher Education/Higher Education Administration