✨ Managing a cohesive team of clerks to ensure streamlined record-keeping and updates for the clearance process, keeping customers informed about necessary information and requirements.✨ Adhering to regulatory policies and procedures to ensure compliance.✨ Engaging with relevant regulatory authorities to address duty and shipment-related challenges.✨ Providing exceptional support to customers, addressing queries, and guiding them through the clearance process.✨ Delivering personalized service, cultivating strong customer relationships, and anticipating their future needs through effective communication.✨ Nurturing daily relationships with agents and suppliers while negotiating rates and quotes, ensuring smooth billing processes and file rating.✨ Proactively managing export bookings and bill of ladings with carriers and customers, preventing potential customs issues.✨ Meticulously preparing all export-related documentation and routing details.✨ Expertly planning, booking, and monitoring shipments by collaborating with customers to deliver top-notch services.✨ Diligently tracking and tracing shipments (air/sea) multiple times daily for seamless delivery and keeping customers updated.

• Proficiently managed import documentation for both air and sea freight cargo clearing and bonding, ensuring seamless clearance by collaborating with internal stakeholders and external authorities.• Skillfully verified all essential documents required for the smooth clearing of imports and forwarding of exports.• Prepared accurate CUSDEC for Customs approval for imports and exports.• Effectively facilitated the timely release of cargo to importers and ensured the smooth forwarding of cargo for exports.• Diligently prepared and organized the necessary documents for handover to the customs clearance department, including Delivery Order, Ocean/House Bill of Lading, Certificate of Origin, Packing List, Commercial Invoice, MSDS, and payment proof.• Collaborated with the Accounts department to ensure timely payment arrangements with overseas agents, local shipping lines, and coloaders, effectively preventing shipment document delays.