Ioana Madalina M. Email & Phone Number

Manchester Area, United Kingdom

• Facilitate onsite and remote based online service to customers using organisation products or services;• Communicating courteously with customers via phone (AHT, CSAT), email (AHT, CSAT) chat (AHT, CSAT) following compliance, adherence and performance meeting target based KPIs with multilingual skills;• Log customer complaints and find solutions within determined time frames; list suggestions made and analyse for validity and possible implementation and/or resolution;• Contact new or existing customers to discuss how specific products or services can meet their needs;• Answer customers' questions about product/services, prices, availability, or credit terms;• Perform administrative tasks, such as maintaining records and handling policy renewals;• Confer with clients to obtain and provide information when claims are made on a policy;• Customize insurance programs to suit individual customers, often covering a variety of risks;• Utilized appropriate procedures for escalated calls, threats and other situations;• Producing written information for customers, often involving use of computer packages and software (MiCollab, Ignite, PS via Okta/Duo VPN; CRBMS; Calabrio Teleopti WFM MyTime; BlueJeans; Cisco Webex Meetings; Microsoft Office 365 ProPlus; TBU ServiceDesk; PowerBI); • Explain rental fees, policies and procedures;• Issuing refunds or compensation to customers;• Calculate premiums and establish payment method;• Resolved customer conflicts in a professional, knowledgeable, and sympathetic manner;• Achieved customer satisfaction rating of 95% within six months;• Established rapports with company clients;• Meeting managers to discuss possible improvements to customer service and satisfaction;• Adapted and executed constantly changing company guidelines efficiently and effectively;• Contributes to team effort by accomplishing related results as needed;• Attend meetings, seminars and online programs to learn about new products and services.

Manchester, United Kingdom

• Maximise the sales performance of the department.• Demonstrate a high in-depth standard of product knowledge and a general understanding of the different styles and fit of our product.• Effectively manage and develop the sales team within the concession and maintain the overall standards of the department.• Ensure the concession is managed efficiently at all times.• Communicate regularly with Area Sales Manager and Head Office as necessary.• Measure, fit and deliver on time to the customers order our Formal Hire garments, attending to any adjustments and ensuring that all charges are recovered. To actively promote the offer to grow the business locally for your store.• Attend to all administrative duties accurately and to the time scale laid down.• Ensure that the concession is merchandised to the standards laid down and to maintain the housekeeping of stock and fixtures at the required level.• Manage the stock effectively by following all stock control procedures and ensuring that daily stock controls are carried out.• Keep branch expenses to a minimum.• Keep stock loss to a minimum.• Recognized for increasing company revenue by 20% within 90 days of accepting the position.• Multi-Geo Clientage & Customers commerce fluent in English, Italian, Spanish & Romanian.

County Dublin, Ireland

• Led educational training seminars and product demonstrations.• Adapted sales techniques to specific clients and promoted products based on individualized client needs.• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.• Proactively managed client correspondence and recorded all tracking and communications.• Other similar role/duties as per previous work position (EMARNO).

County Dublin, Ireland

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.• Describe merchandise and explain use, operation, and care of merchandise to customers.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Compute sales prices, total purchases and receive and process cash or credit payment.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Maintain records related to sales.• Place special orders or call other branch stores to find desired items.• Merchandised attractive shelf displays with current offerings to drive store sales.• Exchange merchandise for customers and accept returns.• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

County Dublin, Ireland

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Monitor customer preferences to determine focus of sales efforts.• Maintained proper inventory controls.• Instruct staff on how to handle difficult and complicated sales.• Assign employees to specific duties.• Enforce safety, health, and security rules.• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.• Plan budgets and authorize payments and merchandise returns.• Plan and prepare work schedules and keep records of employees' work schedules and timecards.• Review inventory and sales records to prepare reports for management and budget departments.• Examine products purchased for resale or received for storage to assess the condition of each product or item.• Created and implemented employee product/sales training and security procedures.• Represent company at trade association meetings to promote products.• Estimate consumer demand and determine the types and amounts of goods to be sold.• Responsible for hiring, training, scheduling, merchandising and display.• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.• Organize and promote large volume special sales events.• Was personally commended by the company President and Store Manager for success in store operations and profitability.• Maintain quality goldsmiths and watchmakers.• Successfully increased sales profits 24% with service oriented sales.• Opening and closing the store at times.