Managing new product timelines and EOL management

Account Manager of a top 5 company account grossing over $400m per year in sales.Served as major point of contact for multiple international manufacturing sites relating to account maintenance.Developed business financial strategies by data mining; analyzing forecasts, total sales, anticipating requirements, reviewing demand variances, developed action plans, analyzed results, initiated corrective actions, and minimized the impact of variances.Tracked key metrics such as sales pipeline and monthly results to help business leads interpret how sales team is tracking against goals.Ran reports in Qlikview and SAP to analyze sales trends and data to management for review.Prepared monthly test capacity data for customers to review planned demand, tester shortages, and drove tester expansion as required.Reviewed and optimize excess material disposition and tracking with customer on a monthly cadence.Resolved billing issues and address aging invoices for engineering and production billings.Ensured immediate system pricing updates of new devices via Quote System and prepare quarterly quotes for customer upload and validation.Processes customer orders for purchasing and tracks delivery per customer requirement.Preparing sales quotes for standard builds as required.Key Contributions:Played a vital role in sustaining and growing business by delivering world-class customer service in consulting on and promptly responding to all order requirements.Achieved over 90% hit rate on forecast uploads by focusing on details and stakeholder reviews.Managed New Product Introduction (NPI) and closed $850K of NPI excess within the first year.Kept segregated excess inventory around 6% of overall monthly revenue exposure.Created and managed tracking system for NPI Rebate Program. Created test capacity review template that helped save five manpower hours per month.

Directed and optimized Production Planning and Procurement of all raw materials for effective operations; oversaw and managed the production lines.Coordinated with customer base on the procurement needs in both relevant and expeditious manner.Strategically oversaw resource management, administered inventory allocation, provided tactical support, and ensure supplies were efficiently and effectively appropriated.Completed gate checks for new products from preliminary development stages of product life cycle through beginning mass production.

Primary responsibilities included extensive support and administrative duties designed to increase performance and efficiency. Specific functions included;Management of organizational protocols to ensure accurate data collection and transfer;Coordination of resource sharing between key departmental members and entities;Technology utilization to assist in specific projects and deadlines;Responsible for travel arrangements, requesting Visa documentation, and preparing and tracking expense reports for Vice President and Directors.

Arranged for delivery and distribution of supplies and parts in order to expedite flow of materials for prototype builds for internal customers as well as maintenance and repair orders. Specific functions included; Conferred with vendors and customers to coordinate production and shipping activities in order to eliminate delays for material or equipment requests; Completed purchase orders as required as well as file and maintain PO’s and other purchasing records; Contacted suppliers to verify shipment details and follow through with return authorizations.