- Identified and evaluated new business opportunities and partnerships in the software industry.- Developed and implemented strategic business plans to achieve corporate growth objectives.- Conducted market research to analyze trends, competitive landscape, and emerging opportunities.- Built and maintained relationships with key stakeholders, including clients and industry contacts.- Prepared and presented business proposals and pitches to potential clients and partners.- Negotiated contracts and agreements to secure favorable terms.- Collected and analyzed data to support business development activities and strategic decision-making.- Developed business intelligence tools and dashboards to track performance metrics.- Collaborated with product development, marketing, and sales teams to align strategies with company goals.- Provided analytical support for product development and marketing campaigns.

- Discussing potential projects and their parameters with clients, executives, and software developers.- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.- Assembling and leading the project team.- Participating in and supervising each stage of the project.- Ensuring each project stays on schedule and adheres to the deadlines.- Creating a project budget and ensuring the project adheres to the budget as closely as possible.- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.- Tracking milestones, deliverables, and change requests.- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.- Delivering completed software products to clients and performing regular checks on the products' performance.

CRM Management:- Develop and implement CRM strategies to enhance customer satisfaction and loyalty.- Manage and maintain the CRM database, ensuring data accuracy and integrity.- Analyze customer data and feedback to identify trends and opportunities for improvement.IT Infrastructure Management:- Oversee the installation, configuration, and maintenance of IT systems and hardware.- Ensure the security of IT systems and data, including compliance with relevant regulations.- Troubleshoot and resolve IT issues, providing technical support to staff as needed.Team Management:- Supervise a team of IT professionals, including CRM administrators and technical support staff.- Provide guidance and training to team members to enhance their skills and performance.Reporting Line- Reports to the Director of Hospitality OperationsBudgeting and Planning:- Develop and manage the IT budget, ensuring cost-effective use of resources.- Plan and implement IT projects to meet the needs of the business, including system upgrades and integrations.Collaboration:- Work closely with other departments, such as marketing and operations, to ensure that IT systems support their goals and objectives.- Collaborate with external vendors and service providers to procure IT products and services.

- Discussing potential projects and their parameters with clients, executives, and software developers.- Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.- Assembling and leading the project team.- Participating in and supervising each stage of the project.- Ensuring each project stays on schedule and adheres to the deadlines.- Creating a project budget and ensuring the project adheres to the budget as closely as possible.- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.- Tracking milestones, deliverables, and change requests.- Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.- Delivering completed software products to clients and performing regular checks on the products' performance.

- Managing master data, including creation, updates, and deletion.- Managing users and user roles.- Provide quality assurance of imported data, working with quality assurance analysts if necessary.- Commissioning and decommissioning of data sets.- Helping to build Financial Fiscal Reports- Manage Sales Record and Allot the project to relevant department.- Help to Build Dashboards- Supporting initiatives for data integrity and normalization.- Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.- Generating reports from single or multiple systems.- Troubleshooting the reporting database environment and reports.- Evaluating changes and updates to source production systems.- Providing technical expertise in data storage structures, data mining, and data cleansing.