Matthew Smith Email & Phone Number

Austin, Texas, United States

Support Analysts record, notate, escalate and resolve client tickets via phone, chat and/or email. We troubleshoot issues with the WellSky software using our customer-facing Online Help articles, SalesForce, Confluence and JIRA. We also educate clients about the features of the software, including our Online Help guides, videos, and webinars.

Austin, Texas Metropolitan Area

Specialists sell Spectrum services to current and prospective customers, use various programs to manage all aspects of customer’s accounts, including: giving out and removing equipment; creating and canceling their services; advising them on what the services best fit their needs; updating their billing information; setting up service appointments with technicians; and activating the cellphones of new Spectrum Mobile customers.

United States

I sold cars, refinanced cars, moved cars around dealerships, advertised on social media, used the eLead CRM system to update customer and inventory data, and answered customer questions in person, over the phone, through texts and/or through emails.

United States

As a Table Games Dealer, I interacted with visitors, handled cash, and dealt table games to casino patrons. We also cleaned our work areas and answered general visitor questions about casino operations or about New Orleans in general.AccomplishmentsI learned over 10 games, going from On-Call to Full Time in two years.Skills UsedThe job required standing for long periods, strong math skills and attention to detail.

Buffet Stewards cleaned plates, pots, pans, silverware and other kitchenware in the casino buffet. When I was working in the employee cafeteria, I did the same thing in addition to sweeping, mopping, taking out the trash, refilling the drink machine, and cleaning the ware washing machine.AccomplishmentsI had little to supervision in the employee cafeteria, and I was able to perform all my duties successfully.Skills UsedThe job was fast-paced and physically intensive, and I was required to lift and move heavy objects every day.

New Orleans, Louisiana

I greeted customers, checked them out, answered any questions they might have, organized and put out merchandise, used small and large ladders to reach merchandise, and cleaned up the gift shops. As a stockroom associate, I organized the stockroom, checked inventory, alerted the warehouse supervisor or manager when we were running low on merchandise, and occasionally worked in the warehouse. In the warehouse, I processed incoming shipments of merchandise, tagged them, and delivered them to the gift shops if needed, then back stocked the rest. Accomplishments I completely rearranged large parts of the gift shop, putting merchandise in areas that would display better than they did before and sell better. I also organized the stock room, partly by finding merchandise that could go out that wasn't out already, and by telling the warehouse what we needed and what we didn't need. Skills Used I used basic math skills to operate the registers, display and merchandising skills to better present our products, organization skills to rearrange the stock room, and attention to detail when checking our inventory. I also became well-versed in Audubon's TAM application, which allowed me check people out and gave me the ability to check the inventory of all of our gift shops and our warehouse.

New Orleans, Louisiana

Check-In Agents greet Royal Caribbean guests, verify their passports, paperwork, and put their form of payment that they will be using on the cruise on file. Then, we give them their stateroom key and direct them to the boarding area. I was also responsible for putting the luggage of returning Royal Caribbean guests in the appropriate areas before they got off the ship. Accomplishments I was one of the most efficient Check-In Agents, so I usually dealt with the largest flow of Royal Caribbean guests. Skills Used I demonstrated quick adaptability with Intercruises' computer system and thoroughness with filing all of the guests' paperwork.