Studio Director
CurrentRecruited, trained, and managed a team of lash artists and front desk staff, ensuring they provided excellent customer service and maintained a high level of skill in lash application.Ensured that clients have a positive experience from the moment they walk in the door to the completion of their lash appointments. Addressed any client concerns or feedback promptly.Oversaw the daily operations of the studio, including appointment scheduling, client check-ins, and inventory management, and maintained a clean and organized environment.Ensured that lash applications met the brand's standards for quality and safety. Conducted regular quality assessments and provided feedback to lash artists as needed.Developed strategies to drive sales and revenue growth for the studio, including upselling lash services, retail products, and membership programs.Provided ongoing training and skill development opportunities for lash artists to improve their technique, customer service skills, and product knowledge.Set performance goals for the team and provided regular feedback, evaluations, and coaching to help them achieve their targets.Built strong relationships with clients, addressed their needs, and ensured that their expectations were met or exceeded.Collaborated with the marketing team to implement local marketing initiatives and promotions to attract new clients and retain existing ones.Managed the studio's budget, tracked expenses, and worked to achieve revenue targets while optimizing operational costs.Ensured that the studio adhered to health and safety regulations, sanitation protocols, and any licensing requirements for lash application.Monitored inventory levels of lash products and retail items.Generated reports on key performance indicators, studio metrics, and financial performance to share with higher management.Addressed any operational challenges, from scheduling issues to staffing concerns, and implemented effective solutions.
