Responsible for planning, implementing, and maintaining the infrastructure and equipment of buildings and facilities.• perform analyses of operational processes, resource allocation, energy use, and safety processes, and recommend and implement improvements.• Gathering and analyzing data, blueprints, and reports.• Determining facility and equipment specifications.• Analyzing project costs and preparing budgets.• Designing and overseeing the implementation of facility expansion, layout, various systems, and quality controls.• Evaluating operational systems and facility infrastructure to ascertain and improve operational efficiencies.• Developing processing plans and optimizing resource allocation.• Planning and coordinating infrastructure and equipment maintenance schedules and activities.• Coordinating and overseeing contractors performing maintenance activities.• Ensuring compliance with relevant regulations, building codes, and health and safety standards.• Preparing reports and compliance documentation.

▪ Ensure the delivery of Facilities Management services to a high standard. ▪ Identifying opportunities that will continuously improve all aspects of FM operations▪ Focus on quality-of-service delivery, ensuring best practice ▪ Overall responsibility for all soft services incl. Reception services, Post room, Catering/Vending, Cleaning, Security, meeting rooms, events management etc. ▪ Support the development of FM contracts and contractor management ▪ Manage FM Procurement strategy and benchmarking projects ▪ Responsibility for the delivery of FM Helpdesk services and systems ▪ Support and lead the management of all Hard Services Including Buildings & Equipment and PPM scheduling ▪ Ensure records are created and maintained for building (site log books) to demonstrate full operational procedures are followed ▪ Manage office space utilization and continuously develop “ways of working” ▪ Lead and develop the management of on/off site storage requirements ▪ Management and reporting of Facilities budgets supported by Finance business partner ▪ Work across the business to support all aspects of operational service delivery. ▪ Organize and chair weekly operations meetings and ensure all objectives and requirements are clearly communicated across the team ▪ To advise senior leadership team in the allocation of space and office accommodation within the building internally & to clients ▪ Develop, review and keep the Business Continuity Plan and arrangements up to date, fit for purpose and regularly tested. ▪ Devise, manage, deliver the annual Facilities budget. ▪ Assess and forecast financial performance, including comparison of actuals to budget, consider outlook and manage activity to deliver agreed financial outcomes. ▪ Planning and scheduling the team onto projects, delegating and bringing insight into ways to priorities and smooth demand so that you make the best use of the skills your team have.

Establishing from ground zero a solid digital presence through the social media platforms with an attractive web presence for the company’s website▪ Modifying all the tendering process, sales funneling & establishing new process flow chart to ensure a steady growing process. Participating in all the CSR’s taken care of during the COVID-19 Pandemic and organizing the process of a national scale project to sanitize all the schools for the GED exams ▪ Building market intelligence and identifying the company’s weight inside every business sector and which sectors to penetrate and which ones not to. ▪ Developing 6 on hand brands ready to be launched related to the main company core service ▪ Designing a full portfolio about selected products, E-commerce platform, Shopping Carts & All frontend procedures ▪ Over-viewing the full back-end E-Commerce operations logistics, supply chain & sellers’ interfaces ▪ Exploring new market venues & on-boarding new sellers on a well-known trading platform across the Egyptian territory.▪ Planning Process Control Charts, SIPOC Modules, DMAIC, Project Charters for all Soft Services Operations as well as the Hard Services Operations▪ Fully Engineering the Service Delivery Models for all Provided Services within the company’s scope

Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.Maintains & improves call center operations by monitoring system performance; identifying & resolving problems; preparing & completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Prepares call center performance reports by collecting, analyzing, and summarizing data & trends.Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating & implementing upgrades.

Manage a group of over 100 peopleManage a group of Team Managers, Account managers & team leadersbe the focal point between the company and all the outsourcing clients.Able to set a forecasting revenue projection plan.Involved into the invoicing. Chargingand acting as a delegate General Manager

Client: Card spring Nature: card linked marketing Running there offshore sales team in Egypt at E Group Corp

Training & Coaching for all the Sales Staff, Executing out-bounding Telesales Process Targeting USA MarketServices Offered; Google Mobile & Smart Phones Advertising Accounts: www.sightly.com , www.appstack.com Script Writings, Generating Sales, Bringing On-board Signups & AccountsTeaching negotiation & Soft Skills to the Sales Staff

R & D Head of DepartmentDesigning Lead Management Systems & SheetsDesigning Lead Inventory & Data Dump SystemsEmail, Fax & Direct mail CampaignsNegotiation With Outsourced Call CentersOnline Reputation management tasksRevision for Terms & Conditions for Every Agreement Being Made By Our Company & Other CompaniesResearching All Possible Options to Enhance Company’s performanceOversee all the Scientific Aspects of the Researched ProjectResponsible For the Strategic Objectives for the Adjustment of any Type of Business EndeavorExecuting Internet marketing Strategies By Either Hiring Egyptians or Seeking an Outsourcing The Service to other Vendors or Hiring Consultants or Free lancers to do the Implementation Hiring Needed Calibers Through Working With Recruitment Companies, Online Searches…ETC.Continuously Working on Enhancing back End OperationsResearching and Developing Company’s Terms & Conditions & payment Charging methodsReview & Control All Agreements with all Back End Vendors

Account: OMP (Online Marketing Professionals Pty LTD)www.om-p.com.auMarkets Served: Australia & NZServices Offered: Google PPC & General SEM Focused on increasing Sales Conversion From Prospects to Actual on-board Accounts, managing A Sales team, interaction with Our Client Support Dept. Directly, Setting up Plans , Demonstrations & Keyword Packages, negotiation With customers & Monitoring Sales Operators performance

Account: WAC (Website Advertising Consultants LLC)www.wadvertise.comMarkets Served USA, Canada & AustraliaServices Offered Google Pay per Click Advertising, Web Hosting, Web Designing & General SEM Services, Focused on Increasing Sales Conversion from Prospects to Actual On boarded Accounts

Returning back to take over a new team of OJT’s (On Job Trainees)Client: Wpromote INC, Elsegundo, CaliforniaTraining, Coaching, Quality Control, Performance Evaluation, Setting Plans, Daily Meetings for Sales Day to Day Operation Evaluating, Weekly meeting Discussing Coaching Reports, Sales Performance, Bottlenecks That we Face, Solutions & Action Plans

Manage the Whole sales team in the cold calling process. Introducing the customer loyalty programs that depends on tech revolutionary solutions and pos systems. Being able to communicate with the service provider tackle the sales issues and boost the results.

Introducing the new demographic targeting technique for all the Business owners to get to know how to benefit from being live on the sponsored section on Facebook, Twitter & LinkedIn. Lead the team towards achieving bigger sales numbers and help smooth the process of on boarding new accounts

Working for the offshore account of 180 FUSION LLC, A search engine marketing firm, Targeting the USA & Canadian Markets, Running the Pay per Click Sales Division, Responsible for Daily meetings With the Sales Advisers, Setting Plans With Other Junior Sales managers Running The Campaign, Provides Consulting for the Junior Sales Managers on The Account, Works with the Client Via Conference Calls & Correspondence Emailing Process for Product Enhancement

For the offshore account 180 FUSION LLC , Search engine marketing firm specialized in (SEM, SEO, Local Listing & Social Media), I have held the title of the Search Engine Optimization Campaign Supervisor, Interact with the Client, Correspondence Emails with the Customers, Quality control For the agents' performance, Setting up plans & targets, Training for senior sales agents to become sales managers

working for the account of WPROMOTE INC. a search engine marketing Firm Located in El Segundo, California, USA, Involved into Google & yahoo Advertising, Specialized into Pay Per Click Advertising, Pay Per Click Management & Social Media Advertising, Targeting all over USA, managing a Sales a Crew Who Was Able To Maintain The Number one Title of the Top Performing Team Several Months In Sales & also Responsible to Develop The managerial skills for a Newly Promoted Team manager Who used to Work as A Junior partner With me Running our Sales Crew

Project: IDEARC Media - Superpages.comManage around 27 up to 35 people and help close some of the big accounts on a national wide basis. Also being able to convey the right message behind every bundle sold for such a big project which was of a paramount importance to the company.

Targeted market Was The United States Business to Business markets, Working for The offshore account of www.superpages.com, Which was an online Business directory for Verizon telecommunications, managing over 27 sales agents , setting Plans, targets & Achieving the Number One team or the Top performing Crew in Production Multiple Times

Working as an assistant sales team manager, Monitors sales agents Productivity, Converts Warm Sales Prospects into Actual On-board newly Generated Sales, involved into coaching, Monitoring & Quality control for my Crew, setting up strategies for advanced & new Product Knowledge Training