Mohamed Elnashar Email & Phone Number

United States

Strategize, implement, and maintain program initiatives that adhere to organizational objectives.Develop program assessment protocols for evaluation and improvement..Maintain organizational standards of satisfaction, quality, and performance.Oversee multiple project teams, ensuring program goals are reached.

San Jose, Ca, Us

www.atlona.comTier 3 tech support engineer and Team LeadAtlona Technical Support Engineers assist customers with technical questions, product and design problems, technical training, onsite visits to troubleshoot and conduct product training. Daily interaction with Atlona customers, QA/Engineering teams and sales representatives dealing with a variety of complex technical issues.• Troubleshoot products and systems• Conduct customer training• Provide input and guidance for the creation of operations manuals for new products• Conduct beta testing of new products• Frequent onsite visits to troubleshoot and assist Atlona customers• Other duties as assigned

San Jose, Ca, Us

• Self-starter with the ability to quickly learn and adapt to changing technologies• Ability to manage deadlines without supervision• Provide onsite deployment, repair and maintenance services for the entire suite of Polycom hardware and software applications• Provide onsite classroom style customer orientations on newly installed products• Maintain and update personal dispatch tickets, trip reports, and customer records• Work with Project Management, Sales Engineering, Polycom Technical Support and Management teams on project planning, installation and troubleshooting for assigned implementations• Ability to write reports detailing the technical progress analysis of assigned projects• Engage in longer term project planning and possible consultation services with assigned customers• Effectively manage customer expectations and conflicts with the ability to negotiate ownership and responsibilities with internal peers and customers• Available to travel and work standard and non-standard work hours with very limited advance notice• Manage personal schedule, travel and business expenses per policy

Conduct professional Product Tech. Presentations to Partners and customers.Provide second and third tier of support to Polycom and other Rich Media products.Designing Network and Video conferencing Solutions for Polycom and other Rich Media products.Managing and acting as Account manager for big projects installations.Managing Rich Media Department stability and optimum performance with respect to process orientation and job descriptions for all team.Presenting Rich Media products form technical perspectives.Working with these Products:VSX, HDX video codecs Gatekeepers (PathNavigator, CMA)MGC, RMX Multipoint conferencing unitsRSS video recording and streamingVMC video content managementV2IU video firewall proxyIP/ISDN video gatewaysVaddio camera controllersVbrick video streaming and multicasting

Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training, and relevant technical papers.Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers.Developing and implementing a company market plan, working with all departments to execute.Doing studies of the company’s competitors to find out their weaknesses.Designs items that help to show the way the company’s products and services can help a customer.Update the sales teams with the NEW/EOS products and relevant marketing information.Act as point of first reference for all product related enquiries and work collaboratively with colleagues to address any issues that may arise.Working with these Products:Patton 3086/3086FR/2603 series CPE RoutersPatton 2960/2996 RAS’sPatton Converters (270x series, 2120, …)Zoom VoIP ADSL ModemsC-COM DSLAMsSmart Node VOIP Products (INALP products) ATL G.SHDSL CPEsAchievements:Build a new Market in Sudan resulting in accomplish sales over quota.

Cairo Governorate, Egypt

• Design, Installation and commissioning of Data networks.• Manages all system back-up and restore protocol.• Perform troubleshooting analysis.• Documents network problems and resolution for future reference.• Monitors system performance and implements performance tuning.• Perform the POC to customers.• Post Sales Technical support.• Site Training.• Supervise and lead a team for installation and troubleshootingI work with these products:Huawei Routers (1600, 1700, 2500, 2600, 3600, … )Huawei Broadband Access Equipments ( MA5100 series, Ma5200 series, …)Huawei Access servers for Internet dialup users A8010 (Expert, Refiner, Master)Achievements:Key player in Supervising, Designing, Installing, and Troubleshooting the Free Internet project held in Egypt for installing 20,000 dialup ports for Internet Access using Huawei access serversParticipate in promoting and presenting A8010 Expert (Access server) in Tunisia

Global Lucent Partner In Middle EastAs a System Engineer. The Main Task of The Job:Design, Installation and commissioning of the Data networks.Perform the acceptance test with the customer.Technical support of the networks installed.Give Site Training to the customer to get familiar with the equipment.I worked on the following products:Cisco Routers.Access Servers (Ascend Max3000 . MAX TNT's).IAD (Integrated Access Device) (PipeLine Series, SuperPipes Series, DslPipes Series, CellPipes series. ).Zhone Products (Z-Edges, Bans, Malc).

Degree : B.Sc, Electronics And Communications Engineering

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Education record