Nerlyn Jean Email & Phone Number

United States

United States

Los Angeles, California, United States

• Successfully managed onboarding for 20-40 customers concurrently, consistentlyleading the team in client launches each month.
• Collaborated cross-functionally with design, content, and quality control teams tostreamline customer onboarding processes and achieve software launches within 30-day timelines.
• Prioritized customer feedback to enhance software usability and meet client needs,resulting in consistent recognition for top performance.
• Ensured regulatory compliance, including HIPAA standards and secured data exchangeprotocols, during customer onboarding.
• Employed proactive problem-solving and innovative strategies to overcomeimplementation challenges, consistently exceeding customer expectations and fosteringlong-term client satisfaction.

United States

• Developed and executed tailored social media strategies aligned with client objectives,ensuring accurate brand messaging and goal achievement.
• Managed multiple client accounts securely, maintaining consistent communication andfeedback loops to deliver customized content and meet client expectations.
• Monitored and analyzed social media metrics to drive data-driven decision-making andoptimize strategies for effective brand communication.
• Responded promptly and professionally to comments, messages, and feedback fromclients and stakeholders, ensuring alignment with brand voice and values.
• Implemented strategic content plans and deliverables for clients using tools like Trello,demonstrating strong organizational skills and project management capabilities.

Los Angeles County, California, United States

• Delivered exceptional customer service by understanding and fulfilling customer needs,demonstrating strong interpersonal skills.
• Maintained store organization and inventory control through efficient stocking, rotation ofproducts, and aisle management, showcasing attention to detail and task managementabilities.
• Managed cash transactions accurately and efficiently, ensuring financial accountabilityand adherence to operational procedures.
• Assisted in store operations, including opening and closing procedures, cashmanagement, and team coordination, demonstrating reliability and ability to handleresponsibilities independently.
• Contributed actively to team meetings and training sessions to stay

Los Angeles County, California, United States

• Developed and implemented initiatives to enhance student experiences and promotesuccess, collaborating closely with team members to achieve program objectives.
• Coordinated student services including academic advising and engagement programs,ensuring efficient delivery and student satisfaction.
• Built strong relationships with students, faculty, and team members to foster a supportiveand inclusive culture.
• Planned and executed engaging events and programs to support student engagementand development.
• Collected and analyzed data to evaluate program effectiveness and identify areas forimprovement, contributing to continuous enhancement of student services.

Burbank, California, United States

• Demonstrated and sold T-Mobile products and services in a retail setting, consistentlymeeting or exceeding sales targets.
• Proactively engaged with customers to assess wireless needs and recommend tailoredsolutions, enhancing customer satisfaction and loyalty.
• Educated customers on T-Mobile products, plans, and features to drive informedpurchasing decisions.
• Managed sales transactions accurately, including activating and upgrading wirelessservices and devices.
• Stayed informed about T-Mobile products, promotions, and industry trends to provideexceptional customer service and maximize sales opportunities.

Los Angeles County, California, United States

• Coordinated appointments and managed a database of potential clients, optimizingsales team outreach efforts and improving lead generation strategies.
• Qualified leads based on established criteria, scheduled high-quality appointments, andfacilitated meetings with the sales team to drive sales conversion and revenue growth.
• Educated customers about products and services, leveraging comprehensive productknowledge to articulate benefits and address unique customer needs effectively.
• Oversaw accurate documentation of customer information, ensuring completeness andproviding tailored guidance on products to enhance customer satisfaction and salessuccess.