Mark Snook Email & Phone Number

Mississauga, Ontario, Canada

Mississauga, Ontario

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada Area

Execute strategic plans relative to business plan and support employees and senior leaders through day-to-day organizational priorities. Manage the performance of a cross-functional team and support HR specialist through the administration of employee reviews and onboarding. As a means to support efficient cost control, monitor/manage regular monthly expenses where applicable including non-billable & operational while providing recommendations for savings where applicable. Build & maintain positive, cohesive working relationships with 3rd party vendors critical to organizational success and review all vendor contracts on a regular basis. Lead weekly and monthly Executive and Director meetings providing regular updates on operational priorities. Maintain operational budget and expenses for all offices.

Toronto, Canada Area

• Managed a team of 13 senior technical facilitators & learning consultants using techniques that support a team-centered, revenue generating culture• Consistently delivered on multiple training requests/projects supporting 6 separate verticals• Developed and launched certification/on-boarding programs for all third party facilitators• Monitored and analyzed individual and team results to determine coaching priorities, opportunities and developed action plans to enhance performance, resulting in 98% positive feedback team wide• Leveraged the learning management system to measure, track and report regional training participation, impact, resource utilization and operating metrics, which led to best in class utilization within the division• Led the development, creation and roll out of new Health & Safety training for internal technicians, realizing a savings in excess of $100k• Maintained team travel budget while adhering to company expenditure policies and procedures so that all team members were consistently in 100% compliance with respect to expenditures• Led the successful redesign, development and launch of 5 new hire programs within the technical call centre over a 6-month period• Through the creation of technical course material, web based programs and job aids, developed customer friendly solutions to address gaps between Process Engineering/ New Product Introduction and the Technical service centre

Toronto, Canada Area

• Facilitated technical and soft skills onboarding programs for new employees• Developed and designed several new hire programs for Internet, Cable, Home Phone and Customer business verticals.• Certified, mentored and coached new technical facilitators