Norma Ramona Christón Email & Phone Number

Nashville Metropolitan Area

●Develop, plan, and implement age-appropriate activities that promote physical, social, and emotional development.●Create and maintain a daily schedule that balances structured activities with free play.●Ensure that the program follows all state licensing requirements, school policies, and safety regulations.●Maintain a safe, clean, and organized environment for children.●Ensure children are supervised at all times and that all health and safety standards are met.●Manage behavioral issues and implement conflict resolution strategies when necessary.●Serve as the primary point of contact for parents, addressing concerns and keeping them informed about their child’s progress and the program’s activities.●Work collaboratively with school administrators and teachers to align the program with the school’s goals and policies.●Coordinate with parents for registration, billing, and attendance tracking.●Regularly assess the program’s success through parent feedback, staff input, and child development outcomes.●Implement improvements and changes to ensure the program continues to meet the needs of children and families.●Ensure proper staff-to-child ratios are maintained at all times

Nashville Metropolitan Area

●Manage student records●Manage student attendance /attend attendance team meetings●Family engagement●Manage the application process and ensure smooth enrollment for all new families ●support at school-wide events, including some events outside of school hours●Create a warm, welcoming environment for all students, family●Ensure the closets are maintained

Nashville Metropolitan Area

Focus on operations, strategy, and management, assist with fundraising strategies, help the organization grow, create plans for expansion for special programs, aid in the development of the organization, and assist with creating solutions for any issues in the organization.

United States

You will find NattiBrand LLC as your single source for essential things such as shoes, jewelry, handbags and clothing, and much more. We're dedicated to giving you the very best with a focus on three characteristics: dependability, customer service, and uniqueness.

Tennessee, United States

●Prioritize and organize projects within the Customer Contact Center Department●Maintain accurate reporting for Teams KPIs●Oversee the receptionist's responsibilities.● Increase promoting adherence to operational best practices and company policies●Policy Innovation● Retain clients through changing atmospheres by quickly and professionally resolving customer issues.● Hold chair in CORE management team.● Moderate communication with English and non-English speaking customers/Fluent Spanish with 100 % accuracy● Reinforce and establish quality control standards and follow procedures for optimal customer interactions boosting quality control compliance above 90%.● Resolve escalated client issues while providing backup support for the client queues and responding to Secure Email and Chat requests● Proactively provide feedback and suggestions to the Training and Quality Monitoring teams

Nashville, Tennessee, United States

Oversee the daily operations of the team. Develop and implement strategic plans to accommodate corporate goals. Direct forecasting activities and set branch performance goals. Evaluate the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained. Review market analyses to determine customer needs, and schedules.Payroll processingInvoice accounts payablesPerformance evaluation to develop and staff growth.Represent the company at thread associations meeting to promote the service. Meet with key clients, maintain relationships, and negotiate and close orders.Build relationships with community partners.Prepare reports including office staffing volume, potential clients, and tentative areas of growth. Monitor and evaluate the everyday activities and products of competitors.Provide training, coaching development, and motivation to bring out the best in each team member. Communicate effectively with other branches and senior managers. Sharing vital information on effective practices competitive intelligence, business opportunity, and needs.

Nashville, Tennessee, United States

Primarily Serving the Latino community in South NashvilleMain contact for families and responsible for enrolment of participants into the Family Empowerment Program (FEP) Provide non-judgmental and open personal qualities with a clear sense of boundaries. Gave families to needed partners or providers in the community. Assisted families in goal setting around core areas of service. Referred family to needed parties or providers of the community. Worked one-on-one with participants in a collaborative process to help identify and achieve goals. Provide services to the whole family, keeping the participants in the driver's seat, and being aware that families are the experts on their own strengths and perceived changes ahead. Assisted with Employment Navigator, Financial Counselor, Engagement Coordinator (EC) and other support systems.Updated case progress in a shared database until the family exits the program.

Nashville, Tennessee, United States

● Oversee and maintain the general health and well-being of all of the students● Teach necessary life skills and provide for their physical daily care.● Participate student enhancement. ● Participate recreation therapy with all Students. ● Conduct activities to stimulate Students brain and thought processes.● Improve students' behavior through coping skills and other therapeutic referral interventions for the family. .

Nashville Metropolitan Area

● Engage & participates with the recruiting/sourcing Using all resources effectively● Engage with clients daily to accept job opportunities and to ensure order fulfillment/satisfaction● Document in real-time client job order requests ● Keep updated within operational software system● Conduct client engagement calls – “First Day” and “Weekly” check-ins● Market qualified candidates to existing, former and prospective clients daily● Perform applicant interviews to include contingent job offer & required document process● Manage & performs drug screen process and compliance● Ensure completion and compliance of background checks for new hires● Facilitate and conduct company & client orientations to qualified candidates● Procures appropriate employment documents● Administering & adhering to the E-verify process and compliance● Personnel file maintenance of both Primary and Secondary files as well as electronic file into the operational software system● Responsible for documenting all candidate or associate communications into the operational software system● Facilitate employee separations along with feedback surveys and exit interviews● Administrate mass employee communications● Administer applicant testing as required● Coordinate and procure candidate prior employment reference or verification● Complete, process and maintain paperwork for all Workers’ Compensation Injuries & Unemployment claims as required

Saint Paul Mn

● Increased efficiency and team productivity to above 95% by promoting adherence to operational best practices and company policies● Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.● Retained 99% of clients through changing atmospheres by quickly and professionally resolving customer issues.● Directed customers to appropriate departments for additional support.● Hold chair in client-specific implementation team of 10 people.● Moderated communication with English and non-English speaking members/Fluent Spanish with 100 % accuracy● Reinforced established quality control standards and followed procedures for optimal customer interactions boosting quality control compliance above 90%.● Resolve escalated client issues while providing backup support for client queues and responding to Secure Email and Chat requests● Proactively provide feedback and suggestions to the Training and Quality Monitoring teams● Maintained a 93%+ on all Customer Service calls

Saint Paul Mn

● Retained 100 % accounts by addressing potential cancellations and offering catered solutions to maintain account status.● Managed a team of 22 employees. Set daily goals aligning with business needs and managed daily schedules● Provided team support through scheduling time for updates, coaching, personal/professional needs. ● Recognize my team with appreciation for what they do. I try to do this a on a daily basis. ● Effectively formulate strategies, tactics and action plans in place to drive successful coaching opportunities.● Taught Customer Service Associates and Specialists effective customer service techniques, boosting client satisfaction rates 99%.● Directed group of 22 Customer Service associates handling daily and complex requirements of Quality Assurance department.● Reduced workflow inconsistencies to under 5% by recruiting and assisting in hiring capable staff members.● Provided oral translations and interpretations for Securian Financial clients during Enrollment , successfully maintaining pace with native speakers to deliver real-time comprehension at 100 % accuracy.● Conducted weekly supplier risk evaluations and assisted with regulatory inspections● Review 100% of potential Fraudulent calls● Communicate with 15-20 customers daily updating and reviewing memberships in Securian financial programs.● Handle and resolve escalations through research and working partnership with the Affinity Customer Service Team● Communicated best practices among on-site and external personnel to align efforts and goals.

Maplewood, Mn

My duties as a Health Unit Coordinator:• Implementing on-boarding of new hires• Train and educate all new employees• Administrative support for Charge Nurses• Maintain Scheduling- Make sure there is coverage for daily functionality on the floor• Daily Assignments for staff• Purchase order of medical supplies as needed• Assisting In maintaining resident charts• Serve as an administrative support line to the Nurse Administrator and the Vice President

Saint Paul, Minnesota

● Supported student education by accompanying non-English speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents with 100 % accuracy.● Listened to non-Spanish video dialogue and developed translation into target language to prepare subtitle scripts over a 2 hour span.● Taught and translated 4-5 Hispanic families weekly on the structure of the Saint Paul/Minneapolis public school systems

• Outbound call center• Conducted (relay calls) • Verify confirmations on customers attending events• Assist in resolving customer’s issues • Manage confidential information • Provide customer service for Spanish Speaking customers

· Answer incoming calls for Home Mortgage & Wells Fargo Financial. · Conducted (relay calls) · Updated Customers information · Payment arrangements for customers · Assist in resolving customers issues · Provide customer service for Spanish Speaking customers

· Answer and re-directed incoming calls (6 lines). Conducted (relay calls) · Manage three accounts for claim processing · Purchase and approve office supply · Provide customer service for international clients · Incoming correspondence

Riverside, Ca

Trained non-physician staff in offices and hospitals, to ensure availability of breastfeeding resources for their clients• One-on-one breastfeeding training for mothers with premature babies on an in-patient basis while at Riverside Community Regional Medical Center• Developed and maintained community support and increased awareness of the benefits of breastfeeding• Conducted home visits and provided customer service with breastfeeding assistance for post- partum mothers• Answered a high volume number of calls on the (800) support line.

· Answer and re-directed incoming calls · Manage incoming email/ correspondence · Purchase and approve office supply · Typing letters and sermons · Assist pastor with scheduling appointments

· Responsible for daily management of the office, which include· Maintenance of the filing systems· Supervise receptionist, interns and volunteers· Maintain accounts receivable and payable· Facilitate and coordinate meetings with clients· Serve as an assistant to the business owner, schedule appointments and meetings as directed· Notarize loan documents as needed.

· All high escalated calls for the Riverside County WIC Program.· Scheduled appointments for WIC clients using ISIS program· Prepared and/or completed paperwork for Out of State/Out of County Transfer.· Assure that call center was running smooth at all times· Resolution coordinator for all Costumer Service Representatives

· Front desk receptionist to greet and assist agency applicants· Supervised exams for new applicants· Answered phones (5 lines)· Translate for non-English speaking applicants.

Certificate, Lactation Consultant

(Almi) Associates Life Management Institute, Life Insurance

Activities and Societies: Continued Online Education Loma Certificate Customer Service Management, 01/2020