Mark Snyder Email & Phone Number

Western Springs, Il, Us

Chicago, Illinois, United States

Led development of centers of excellence (COE) focused on process and process mining. Developed COE Accelerators enabling clients to stand up fully baked process or technology COE's in record time.

Greater Chicago Area

Spearheaded enterprise transformation, change management, and automation efforts for clients across multiple industries. Refined and applied scalable change management methods for a growing practice. Developed practices, methods, and teams from scratch to support execution of automation (including RPA) and process mining. Partnered with industry leads to engage new clients and expand footprint in existing clients. Mentored junior and senior resources in formal, informal, and project relationships.• Responsible for selling, driving pursuits, and managing over $80 million in consulting services.• Consistently delivered highly reviewed, profitable client engagements that led to repeat business.• Developed practical, scalable change management methods and trained consultants to apply them effectively.• Launched, grew, and maintained all aspects of a Robotic Process Automation (RPA) practice over five years. • Successfully incubated automation methods, tools, frameworks, sales, and led training of skilled resources. • Aligned Process Mining (Celonis) and RPA methods to Lean and productivity methods.• Maintained highly effective partner relationships with UiPath and Celonis.• Mentored formally, informally, and through projects, dozens of consultants to highly positive feedback.

Greater Chicago Area

Directed enterprise transformation and client management operations with primary focus on and skilled expertise in leading planning and execution of enterprise and industry transformation efforts through development and management of long-term organization change projects and business best practices.• Exceeded expectations with average 90% utilization rate while selling, driving pursuits, and managing over $25 million in consulting services.• Provided hands-on leadership and oversight of consulting, quality assurance, and client engagement services for multiple long-term, multi-million-dollar projects.• Accountable for all aspects of client relationship management strategy, providing high-level oversight of project timelines, budgets, and deliverables while serving as mentor to project managers and teams.• Created strategic business plan and new business enablement strategy for leading insurance company, overseeing development of resulting business entity, including corporate financials, marketing, legal, operations, and technology.• Orchestrated two-year information technology roadmap for key organizational, operational, infrastructure, application, and governance pain points to target current and future educational needs and technology advancements.• Developed change management plans, value realization metrics and models for multiple strategic technology projects.

Chicago, Illinois, United States

Led process design and organization change management engagements for multiple clients; built standard and repeatable project and change management methodology that successfully gained executive sponsorship, identified and communicated end-user change impacts, trained top-performing teams, and provided post-implementation support.

Greater Chicago Area

Recruited to lead transition of company from staff augmentation consultancy to healthcare provider and project-based services organization. Managed all sales-related functions related to healthcare technology services, including solution selling, client and consultant management initiatives, and methodology development. Drove threefold increase in project-based sales in Midwest and Northeast regions. Spearheaded development of methodology and messaging around HIPAA and claims processing system support to health industry’s public sector, third-party administrators, and midsized payors. Served as lead quality assurance representative for team of 70 consultants.

Chicago, Illinois, United States

Oversaw all aspects of change management projects for teams of up to ten clients and consultants.

Bachelor Of Arts - Ba, Business & Economics

Master Of Business Administration (Mba), Real Estate & Finance