Insights Solutions Analyst
Current- Create, maintain, and improve the integration of Voice of the Customer feedback sources into our technology platform(s), including surveys, feedback, and communication between frontline employees and customers
- Design and execute surveys, on-site intercepts, and customer feedback portals/forms.
- Support survey and feedback analysis and provide analysis tools to others involved in analysis
- Develop and assist in development of dashboards for Voice of the Customer programs… Show more
- Develop and assist in development of dashboards for Voice of the Customer programs, understanding and catering to the needs of the users accessing the dashboards Show less