Michael Sobotta Email & Phone Number

Thief River Falls, Minnesota, United States

• Create, maintain, and improve the integration of Voice of the Customer feedback sources into our technology platform(s), including surveys, feedback, and communication between frontline employees and customers• Design and execute surveys, on-site intercepts, and customer feedback portals/forms.• Support survey and feedback analysis and provide analysis tools to others involved in analysis• Develop and assist in development of dashboards for Voice of the Customer programs… Show more • Create, maintain, and improve the integration of Voice of the Customer feedback sources into our technology platform(s), including surveys, feedback, and communication between frontline employees and customers• Design and execute surveys, on-site intercepts, and customer feedback portals/forms.• Support survey and feedback analysis and provide analysis tools to others involved in analysis• Develop and assist in development of dashboards for Voice of the Customer programs, understanding and catering to the needs of the users accessing the dashboards Show less

Thief River Falls, Mn

Thief River Falls, Mn

·Work with end users and business stakeholders to understand needs in order to create strategic design recommendations·Conduct User Experience (UX) research (usability tests, focus groups, etc.)·Create UX artifacts such as wireframes, screenflows, mockups, graphic design elements, as well as recommendations reports based on research·Perform Expert Reviews and apply UX best practices

Rochester, Minnesota Area

·Large/Small format design and production·Marketing materials, forms, and office documents·Some HTML/CSS web design

Rochester, Minnesota Area

·Prepress typesetting and quick turnaround·Graphic Design·Ran high speed copy machines BW & Color