Health, Dental, Vision & Medicare.

• Supports all of TAPFIN Implementation and Configuration for client invoicing, supplier payments and other aspects of backoffice administration.• Ability to comprehend and implement the initial configuration and delivery requirements for new clients.• Participates in new/existing client implementation meetings.• Effectively creates spec documents for IT development and understanding the client delivery requirements.• Effectively creates SOP documents to train invoice professionals, who help support bill and pay activities once new programs are stabilized.

• Tracking invoices, managing collections and performing account reconciliations and managed monthly Inventory.• Managed financial reports and payroll.• On boarding Spanish translator for HR. • Managed over $11 million of revenue for the Production and Service department.• Managed Accounts Payable/Receivable.• Managed all Social Media platforms that included - Instagram, LinkedIn, and Facebook.

• Understand and adhere to all SAP and eComm requirements relative to Business and Operating Procedures.• Receive and process customer orders promptly, accurately, and professionally ensuring that service standards are met for local, export, and affiliate accounts.• Monitor customer activity by interpreting customer input, securing details to be coordinated with Sales, Logistics, Marketing, Credit Department(s) or others as required to resolve customer inquiry.• Establish and maintain cross reference data files for generating customers’ special products and development of special labels.• Provide coverage for all 800 phone lines, responding to customer calls with “one stop”.• Monitor open orders and advise customers of any problems or changes in order status as required, offering product substitutions. Work judiciously to resolve customer problems by communicating with proper departments.• Maintain and update, as required, major accounts or assigned account profiles to include specific service requirements and customer peculiarities.• Maintain overall account knowledge, cross training, of other Reps’ accounts to provide continuity in service and customer satisfaction.• Work with Product / Customer Services Manager in the resolution of any returns, invoicing adjustments, involving assigned accounts or general accounts.• Work with Product / Customer Services Manager in establishing new service procedures as requested by Sales or accounts.• Strive to grow product knowledge through ongoing development.• Assist Sales Associates as required.

• Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries.• Direct visitors by maintaining employee and department directories; giving instructions.• Maintain security by following procedures; monitoring logbook; issuing visitor badges.• Maintain telecommunication system by following manufacturer's instructions for house phone and console operation.• Maintain safe and clean reception area by complying with procedures, rules, and regulations. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.• Contribute to team effort by accomplishing related results as needed.• Promoted to Customer Service Representative.

Worked with sick children and adults.