Michael O'Neil Email and Phone Number
Michael O'Neil work email
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Michael O'Neil personal email
Michael O'Neil phone numbers
With nearly 25 years in the BPO and customer service industry, I’ve had the privilege of partnering with large, well-known brands across many industries and exceptional team members across the globe, managing everything from growing revenue and closing key deals to crafting business plans that drive results.
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Op360 (Officepartners360)Fort Worth, Tx, Us -
Svp Of Strategic AccountsOp360 (Officepartners360) Oct 2024 - PresentRidgefield, Ct, Us
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Vp Sales | Customer Experience And Outsourcing ExpertOp360 (Officepartners360) Sep 2021 - Oct 2024Ridgefield, Ct, UsOP360 is a premier partner in outsourced customer experience, technical support, sales, and content management. A US-owned and managed company, OP360 is committed to creating an environment of happy, loyal, and motivated employees who deliver exceptional results for our partners. We strive to create a high-performing, positive and ethical environment that attracts and retains only the best. Our team not only performs, but also operates, as an extension of your existing teams with shared values, training, and culture.
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Vp Of Business Development & SolutioningOnelink Jul 2020 - Sep 2021Responsible for finding, developing, and cultivating new business opportunities as well as designing innovative proposals. I also serve as a key member of the leadership team the sets the company's strategic direction, execute improvement analysis in the price modelling process, and promote brand awareness and image of OneLink through marketing efforts. -
Executive Vice President Client ServicesFusion Bpo Services 2007 - Jul 2020Canton, Ohio, UsProvide strategic direction and leadership to the development of partner relationships. Serve as the client-facing liaison, and facilitate problem identification and resolution. Lead operations and drive performance in the areas of sales / marketing, operations management, and budgetary compliance accountability with strong focus on quality, delivery, and profitability. Foster new account development using customer engagement methods to identify new opportunities, build effective customer relationships, and negotiate contracts. Successfully align business planning and financial processes with performance improvement and business risk management activities. -
Vice President, PlanningHelp Desk Now 2001 - 2007Managed operations by directing and coordinating activities consistent with established goals, objectives, and company strategic plan and policies. Drove cost efficiencies while improving customer service levels and presenting operational achievement to clients. Maintained and increased penetration of existing customer base, while maintaining high quality customer satisfaction and retention. Developed and analyzed market penetration and trend data. Created tools and techniques to increase sales penetration.
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Director, Strategic AlliancesHelp Desk Now 2000 - 2001Led new account development using customer engagement methods to identify and open new accounts, built effective customer relationships, generated referrals and leads, penetrated client companies to uncover new opportunities, and closed sales. Delivered leadership to organization by providing strategic development, integrated marketing plans, and brand building programs. Drove prompt resolution of customer issues and ensured high levels of customer satisfaction with products and services.
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Solution Consultant/Proposal MgrHk Systems 1997 - 2000Atlanta, Georgia, UsCompany specializing in automated material handling equipment and supply chain software solutions. Advised companies on logistics strategies, tailored and marketed solutions. Managed process that involved cross-functional sales and engineering teams to win new business. -
Industrial EngineerHeb Grocery Company 1992 - 1997San Antonio, Tx, Us$18B privately-owned grocery company servicing Texas, Louisiana, and Mexico.
Michael O'Neil Skills
Michael O'Neil Education Details
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Texas A&M UniversityIndustrial Engineering -
The University Of Texas At San AntonioFinance
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The University Of Texas At San Antonio
Frequently Asked Questions about Michael O'Neil
What company does Michael O'Neil work for?
Michael O'Neil works for Op360 (Officepartners360)
What is Michael O'Neil's role at the current company?
Michael O'Neil's current role is Customer Experience and Outsourcing | Pickleball enthusiast | Engineer at heart.
What is Michael O'Neil's email address?
Michael O'Neil's email address is mi****@****bal.net
What is Michael O'Neil's direct phone number?
Michael O'Neil's direct phone number is +186658*****
What schools did Michael O'Neil attend?
Michael O'Neil attended Texas A&m University, The University Of Texas At San Antonio, The University Of Texas At San Antonio.
What are some of Michael O'Neil's interests?
Michael O'Neil has interest in Golf, Tennis.
What skills is Michael O'Neil known for?
Michael O'Neil has skills like Outsourcing, Business Development, Management, Cross Functional Team Leadership, Call Centers, Crm, New Business Development, Leadership, Operations Management, Strategic Planning, Contract Negotiation, Bpo.
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