Michael Soules Email & Phone Number

North Texas

We perform Mainframe services in architecting, implementing, and protecting mainframe data with local and remote replication, Basic HyperSwap, and 3DC implementations.

In this position I provide mainframe related business contiinuity services for HDS customers and assist them in replicating their mainframe business environment.

Market and Business Analysis with an emphasis on new product strategic analysis.• Leveraged extensive knowledge of HDS, Hitachi, and the global marketplace to architect a product business plan designed to invigorate current and potential customer base. • Authored in-depth blueprint of a new business strategy designed to align business and technical functions.

Two-year assignment with Storage Marketing Group; division dedicated to GTM initiatives and part of Hitachi’s Software Division in Yokohama, Japan. Traveled globally to discuss Hitachi’s software solutions to strategic customers in the Americas, Europe, and Asia-Pacific. Solicited customer feedback on specific products and conducted ongoing market analyses, enabling software teams to better understand and respond to global marketplace for continual development of enhancements and new products. - Streamlined interaction between HDS and Hitachi by identifying and documenting process improvements in GTM activities, product requirement review, and organization, which led to internal savings in cost and productivity.- Assisted in formation of a global development team that utilizes an agile development process for more efficient development which targets to decrease GTM times.- Enhanced SD’s ability to develop products for global marketplace by providing an understanding of global customers that led to better product improvement strategies.

Primary product management and sales interface for Hitachi sales teams in the Americas. Collaborated with colleagues in the UK and Asia/Pacific to provide development a global marketplace view, enabling the creation of software solutions supporting global sales of $2B. Expert knowledge of Hitachi’s software products, requirements, and sales strategies: provided guidance to US sales teams during sales process and giving on-site presentations for the most difficult sales.- Successfully reclaimed five customers in jeopardy and worth $50M revenue by presenting Hitachi’s software solutions and responding to all customer queries thereby winning technical sale.- Excellent record of customer retention and growth: finalized sales for large international customers where one sale was more than $30M.

Leveraged technical knowledge and business experience to assist system engineers and account managers in architecting technical solutions to align with business goals of large national and international customers. Managed processes for Interoperability Support Requests and Product Enhancement Requests for a revenue base of up to $80M annually. Primary product management interface for our focus region: utilized extensive knowledge of HDS solutions to structure and approve deals, present solutions to customer base, and provide district/region level technical hardware/software sales support. - Continually salvaged tenuous customer accounts; successfully negotiating aggressive product discounts required to maintain customers, resulting in a high retention rate.- Established long-term, mutually beneficial relationships with high-profile customers.

Directed system engineering in supporting mainframe and open systems activities for a large telecommunications firm. Collaborated with Account Executive to architect business solutions and provide post-sales support for multiple data centers. Ensured ongoing positive customer service ratings by communicating regularly with their technical and management representatives.- Leveraged technical skills, pre-sales knowledge, and post-sales experience to perform more than one function on account.- Recognized by customers as technical expert and trusted advisor, which led to expanded sales.- Architected storage solutions to maximize HDS products and data center resources.

Primary focus in coordination of account activities with multi-million dollars invested in HDS hardware. Coordination included all service activities within the accounts from installation, daily configuration issues, and software related issues. Consultant to hardware engineers and managers on software related issues and acted as regional consultant from colleagues in my region. Very involved with Project Management at my assigned accounts and other accounts across the District and Region. Mentor to new colleagues in assisting them to understand company structure and get started with supporting different accounts.

Post-sales technical software support onsite at customer locations

Technical Software position supporting customers mainframe environment

Technical Sales support

Bs Mathematics, Mathematics, Computer Science, Music

Activities and Societies: UTD Jazz Band

Physics

Mathematics, Science, Literature, Economics, Music

Activities and Societies: Mountain View Symphonic Band, Mountain View Jazz Band