Key accountability:- Develop and implement national and regional plans for facilities.- Business partnering with like organisations to achieve objectives.- Support specific facility development, merger, amalgamation projects.- Develop, disseminate and promote the use of resources to support a healthy and robust facility network.- Stakeholder and relationship management.

Key accountability:- Lead a team of 4 specialists (3 change and 1 marketing)- Be a business partner for other internal and external teams.- Review current process effectiveness for existing products, services, processes and procedures, recommend prioritisation of design improvements and assist in re-engineering as appropriate.- Develop and/or review training and briefing material to support successful change implementation.- QA or ensure peer review all communications prior to publication to ensure effective adherence to agreed frameworks- Deliver an iterative programme of process and operational improvements which result in financial/productivity savings or a demonstrable uplift in customer experience.- Build and communicate well researched compelling cases for change.- Provide thought leadership and coaching across the team in terms of continuous improvement utilising Lean/Agile tools and methods.- Oversee improvements and changes across the team to ensure a smooth transition for both customer care and our customers.- Coordinate resource allocation for the department to ensure maximum quality output and best utilisation of resources.

Key accountability:- Facility management (Glenfield Pool and Leisure Centre, Active Zone, Glenfield Kauri Kids).- Provide leadership that develops and grows the facility and the team (8 direct reports and 130 indirect).- Partnering with other divisions to achieve divisions objectives.- Develop and implement local marketing to grow awareness and participation in the centre activities- Provide effective financial management of the facility, including managing operational and capital expenditure budgets and financial performance against KPIs.- Develop programmes and tactical solutions to meet the needs of the local community.- Develop strategic and business plans to guide the operations of the facility.- Ensure the facility operates at a high standard and excels at meeting customer and community needs- Provide day to day people management responsibilities for all those staff for whom the centre is their primary location.- Build strong working relationships with Local Boards and stakeholders.

Rostering, Payroll and Time and Attendance system