Marcos Souza, Mba, B.Eng Email & Phone Number

Los Angeles, Ca, Us

• Led cross-functional teams in the end-to-end management of 300+ high-impact projects, ensuring seamless integration and successful implementation across multiple regions and managing initiatives that impacted over 1 million users globally.• Directed and executed CRM-integrated and cloud-based solutions delivery for a portfolio of over 120 clients across the Americas, EMEA, and APAC, driving enhanced user experiences and generating $30M+ in recurring revenue annually.• Served as the strategic point of contact for clients and executive stakeholders, overseeing project planning, resource allocation, and issue resolution to ensure on-time, on-budget project launches that consistently exceeded client expectations.• Pioneered global implementation processes to optimize product rollouts, collaborating with clients and cross-regional teams to maximize adoption, streamline operations, and drive measurable results across new solutions.• Provided strategic financial oversight and reporting for each project, managing revenue recognition, forecast updates, and delivering monthly executive dashboards to monitor KPIs, project deliverables, and adoption metrics.• Directed the migration of 20,000+ users to a Salesforce-native platform for clients like Roche and FedEx, improving user experience and driving increased solution adoption.• Led global Salesforce rollout for London Stock Exchange, unifying regional teams and boosting sales efficiency by 25% and forecast accuracy by 45%.

Los Angeles, Ca, Us

As an IT Global Client Project Manager, I spearhead and orchestrate the seamless implementation of Digital Integrated Solutions. Our proprietary SaaS platform, seamlessly integrated with CRMs, revolutionizes sales processes, enhancing efficiency and driving unparalleled results. Collaborating closely with clients across the Americas, I ensure successful project execution while fostering alignment with counterparts in EMEA and APAC to uphold global consistency and drive widespread adoption.

Waterloo, Ontario, Ca

• Directed large-scale, global cloud services projects across B2B segments in Telecom, coordinating 15 cross-functional teams and delivering solutions on time, impacting over 2 million customers in the USA, Canada, Latam, and Europe.• Aligned resources and established key stakeholder partnerships to consistently meet and exceed project timelines and budget constraints, contributing to a $2 million increase in sales growth and significantly enhancing client satisfaction.• Spearheaded strategic project milestones and managed globally dispersed teams, reducing operational costs by over $200,000 through efficient resource planning and seamless integration of geographically diverse teams.• Acted as the primary client liaison during project implementation phases, facilitating weekly meetings to ensure alignment on project scope, development, testing, and launch, while managing indirect oversight of 3–4 team members per project.• Led high-complexity, white-label platform implementations for major telecoms in the Americas and Europe (e.g., EarthLink, Telmex, AT&T), integrating web, email, and e-commerce solutions. Managed cross-functional teams in Cloud, Security, Testing, and Marketing to deliver scalable solutions. Enabled new revenue streams and attracted millions of users through branded platforms with efficient customer support.

Vancouver, British Columbia, Ca

• Directed the end-to-end development and delivery of a co-branded Visa Credit Card Rewards Program, managing cross-functional teams to execute a seamless solution across 600+ corporate locations, 2,000+ resellers, and online platforms.• Collaborated with senior leadership, including CIBC and internal product teams, to design and implement strategies that improved customer retention by 20% while reducing operational costs and ensuring alignment with business goals.• Led risk management and continuous program optimization, presenting weekly progress reports on implementation, sales performance, and customer feedback, while executing plans to drive program expansion and achieve key business objectives.• Led the implementation of the Telus Rewards program with CIBC, designing the customer experience and translating it into technical solutions. Managed cross-functional teams and integrated billing systems. Delivered progress reports, resulting in a 15% increase in customer retention within 6 months.

Waterloo, Ontario, Ca

• Led the full project scope for the successful launch of BlackBerry Mobile Payments across 30+ mobile service providers, driving a 300% sales growth within the first 6 months.• Spearheaded commercial negotiations and managed technical activities for the BlackBerry Application Store, collaborating with senior executives, third-party payment partners, and wireless service providers across North America, Latin America, and the Caribbean.• Coordinated cross-functional teams to ensure seamless execution of mobile payment solutions, optimizing stakeholder engagement and aligning business objectives across global markets.

Waterloo, Ontario, Ca

• Led go-to-market strategies for BlackBerry Enterprise and Medium Business product portfolio with Carrier Channels and VARs, achieving 5 successful product launches across Latin America.• Captured and analyzed regional market requirements, driving 150% sales growth over two years by aligning product offerings with customer needs.

Milano, Italy, It

• Managed a 12-member engineering team overseeing network coverage and service quality for a 25M+ mobile subscriber base, leading to a 70% increase in customer satisfaction.• Controlled a CAD$50 million budget, ensuring optimal resource allocation and cost efficiency while maintaining high service standards.

Ca

• Designed and implemented multiple nationwide wireless network projects, serving locations with over 2M occupants each, while adhering to strict capital constraints for major carrier service providers.• Prepared and presented technical proposals to new customers, showcasing innovative solutions and network capabilities to meet their specific needs and requirements.

Managing Projects, Project Management

Master'S Degree, Strategic Managment

Mba, Masters Of Business Administration - Strategic Management

Bachelor Of Science, Electrical Engineering

Technician - High School, Industrial Electronics Technology/Technician