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SENIOR IT PROFESSIONAL, commended for performance with expertise in virtualization, cloud computing, server builds, project management, system engineering. Demonstrated consistency delivering projects ahead of schedule/exceeding service level agreements (SLAs). Proficient managing diverse IT environments across Linux/Windows platforms. Adept implementing/ maintaining advanced IT solutions (e.g., VMWare vSphere, vCenter, Hyper-V). Skilled in user account administration, IT security, performance monitoring. Effective team management, cross-functional communication and relationship building skills.AREAS OF EXPERTISEProfessional• Trusted Advisor• Consultative/Collaborative• Meticulous Stakeholder Engagement• Excellent Communication Skills• Quantitative/Qualitative Analysis• Customer Relationship Management• Business Analysis/Planning• Ticket Maintenance• Root Cause Analysis/Solution• Business Process Optimization• Align Customer Needs/Goals• Impact/Upgrade Analysis• Manage Concept-to-Deliver• Customization Analysis• Customization Development• Deployment to Production/Stabilization/BAU• Test Cycle Planning/Delivery (incl. Automation)• Cross-Functional Coordination Across Business Entity• Requirements, Configuration Document, Functional SpecificationsIndustry Knowledge• Virtualization/Cloud Computing• Servers Build/Consolidate• Anti-Virus/IT Security Solutions• Storage/Backup/Disaster Recovery• Performance Monitoring/Tuning• Technical Support/Troubleshooting• Cloud Architecture• Software Engineering• Database Design/Migration• User Account Creation/Administration• Service Oriented Architecture (SOA)• System Maintenance• SaaS, PaaS• Microsoft Azure/0365Platforms: Windows (all versions) | Windows Server (all versions) | Linux (Ubuntu, Debian)Tools: SAN/Backend Technology (HP MSA) | Create High Available VMware Infrastructure fromServers/Backend Infrastructure/Networking/Hyper-V | MS Exchange | MS Sharepoint | Small Business Server (SBS) NAS (Synology) | Labtech | Spiceworks nable | VMware | vDirector | vSphere vSphere DataProtection | vCenter | Multi-Factor Authentication (MFA) (Duo, Okta) | Anti-Virus (Sophos, Bit Defender, Norton, Trend Micro) | POS/Accounting (Quickbooks, Sage, Peachtree) | Backup (Veeam/Replication, Acronis, Symantec Backup Exec)Programming : C++ | Basic | MS SQL
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Vice PresidentTech Tyler MspOsceola, In, Us -
Vp Of It OperationsTech Tyler Msp Sep 2023 - PresentSouth Bend, Indiana, United States• Leading the IT department’s operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.• Benchmarking, analyzing, reporting on, and making recommendations for the improvement and growth of the IT infrastructure and IT systems.• Managing financial aspects of the IT department, including purchasing, budgeting, and budget review.• Developing and implementing all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.• Negotiating and administering vendor, outsourcer, and consultant contracts and service agreements.• Managing IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
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Senior Project EngineerAunalytics Oct 2016 - Aug 2023South Bend, Indiana, United States• Lead/manage engineering projects from inception to completion, ensuring delivery within scope, budget, timeline• Collaborate with cross-functional teams (e.g., project managers, developers, data scientists, stakeholders) defining projectscope, requirements, objectives• Develop detailed project plans (e.g., tasks, timelines, resource allocation, risk assessment) ensuring successful projectexecution• Provide technical expertise/guidance to project team (e.g., problem-solving, technical challenges)• Facilitate regular project status meetings/communicate project progress/updates/potential risks tostakeholders/management• Ensure compliance with project quality standards, industry best practices, company policies throughout project lifecycle• Identify opportunities for process improvement, cost optimization, efficiency enhancement in project delivery• Mentor/support/supervise junior engineers fostering a culture of continuous learning/professional development• Conduct project post-mortems evaluating project success/lessons learned; implement improvements for future projects• Remain current with trends, emerging technologies, best practices to enhance project outcomes/maintain competitive edge• Perform as liaison between technical team/clients; address client concerns ensuring a high level of customer satisfaction• Coordinate with sales/business development teams providing technical expertise during pre-sales (proposal development,client presentations)• Collaborate in company-wide initiatives/contribute to improve processes/methodologies -
Lead Project Engineer/Tier 3 Network EngineerNext It Dec 2012 - Oct 2016Kalamazoo, Mi• Managed high-level IT projects/tickets for multi-site Westview School Corporation (6 schools)• Consulted providing IT infrastructure services to 1,500 corporate/public/government/non-profit clients across 3-state region• Collaborated with users to understand needs, map workflows, define technical specificationbuilding/implementing/supporting high availability IT solutions/systems• Trained/mentored users on new technologies• Performed onsite troubleshooting, infrastructure consulting, desktop supportInfrastructure Design/Cost Reduction:• Outlined/designed infrastructures consolidating/improving organizational networks• Reduced costs for operation, administration, maintenance, powerSoftware Management/Migration:• Managed 3rd-party client software for client• Led projects migrating applications between servers/migrations to new internal mail/cloud email solutions (Office 365, Gmail,Exchange)Server/Virtualization Expertise (Server/Virtualization SME):• Managed priority projects• Resolved complex networking challenges -
Senior Network Infrastructure Manager, Etc.Interlink Group Sep 2001 - Oct 2012South Bend, Indiana AreaSENIOR NETWORK INFRASTRUCTURE MANAGER Jun 2005 – Dec 2012Interlink Companies/ElkhartNet | South Bend, INHighlights: Migrated MS Servers from v2000, 2003, 2007 to 2010; migrated SBS from v2003/2008 to 2011; deployedbackend storage solution (NAS) for virtualized implementations; networked virtualized solutions using 10 gigE for NASbackendNETWORK INFRASTRUCTURE MANAGER Sep 2001 – Jun 2005ElkhartNet | Elkhart, INHighlights: Ensured schools remained on technology cutting edge: deployed Altiris-based image deployment systemdecreasing deployment time of new software/OS images; deployed Deep Freeze to student workstations removing need forvirus protection/savings thousands of dollars in licensing fees without losing high level of security
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Network Backup Operator / Y2K Resource ManagerLockheed Martin Jan 1998 - Aug 2001Columbus, IndianaTechnical Scope: Windows, Linux, Lotus Notes (Server & Database), Symantec Backup Exec, MS OfficeCollected and catalogued Y2K compliance data for Cummins Engine Company across 160+ locations globally, facilitating client’s insurance claim against costs of preparing for Y2K compliance. Managed retention organizers at each location and partnered with corporate legal department to determine data requirements, develop regionalized documentation, and coordinate logistics for receiving and submitting information. Promoted from previous role as Network Backup Operator and member of First Response Team; monitored server status and maintained tape backups for computer infrastructure serving all Cummins’ international locations, and coordinated emergency communications and resolutions with local teams. Operated tape drives and robotic tape library for local and offsite storage, maintained records of backup metrics, and trained / scheduled / supervised 10 junior operators.Key Achievements:- Developed fully searchable Lotus Notes database structure that organized all Y2K documentation from all 160+ locations, delivering easy-to-use tool for managing Y2K data and helping ensure success of client’s insurance claim. Simplified procedures for documenting status of tape backups, providing stakeholders with clear picture of storage system health. - Outstanding customer support recognized through receipt of Lockheed Martin Employee of the Year award for the Cummins Engine Company contract.
Matthew Soward Skills
Matthew Soward Education Details
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Computer Information Systems
Frequently Asked Questions about Matthew Soward
What company does Matthew Soward work for?
Matthew Soward works for Tech Tyler Msp
What is Matthew Soward's role at the current company?
Matthew Soward's current role is Vice President.
What is Matthew Soward's email address?
Matthew Soward's email address is ms****@****tit.com
What is Matthew Soward's direct phone number?
Matthew Soward's direct phone number is 123173*****
What schools did Matthew Soward attend?
Matthew Soward attended Indiana University Bloomington.
What skills is Matthew Soward known for?
Matthew Soward has skills like Vmware, Vsphere Esx Specialist, Vmware Infrastructure, Vmware Server, Vcenter Server, Vmware Workstation, Veeam, Microsoft Certified Professional, Microsoft Server Technologies, Microsoft Exchange, Microsoft Sql Server, Microsoft Virtual Server.
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