Associate Director, Strategic Partners 2012 - PresentAT&T Nashville, TNEstablished over 30 strategic partnerships across EMEA, LATAM and APACregions, resulting in improved strategic outcomes through effective sourcing.Implemented monitoring tools resulting in 25% reduction in servicedegradation.Developed and updated standards, policies, and workflows leading toimproved operational efficiency.Implemented new processes and technologies improving resource andmaterial usage by 30%.Successfully directed an annual P&L of $84M.Championed GEO diversity and contractual balance in emerging markets,resulting in 66% savings and increased KPI production.Developed and deployed strategic solutions for global IT assetorchestration, improving asset collection rates by 25%, generating $3M inannual savings.

Sr. Manager, Vendor Management 2010 - 2012AT&T Louisville, KYManaged the daily operations and service delivery of enterprise sales &service teams.Managed complex customer situations, increasing customer satisfaction by15%.Monitored vendor performance, ensuring adherence to contract/projectrequirements.Led a high-performance team of 1,000+, driving continuous improvement inoperational metrics.Drove cross-functional collaboration between procurement, legal, finance,and business units to align vendor management strategies with broaderbusiness objectives, facilitating the introduction of innovative consumerproducts and services ahead of market trends, including a significant hiringcampaign in Louisville, KYNegotiated and managed contracts with high-value vendors, incorporatingperformance-based metrics to enhance compliance and service delivery,contributing to national recognition for leadership.Implemented the 'Performance = Growth' contract, growing strategicvendor wallet share by >40% inside 2 years.

Supervised and drove performance optimization maintenance andtroubleshooting teams to ensure optimal customer lifecycle satisfaction.Played a key role in planning and acquisition of business hardware andapplications.Supervised a team of 50+, fostering a high-performance culture andenvironment.Performed direct communications to customers for updates, leading toimproved transparency and trust.Created sales flow adopted for enterprise accounts, netting 40% increasein sales with reduced churn.