AeroLeads people directory · profile
Mike Sphar Email & Phone Number
Director, Customer Support
at
Exostar
1 work email found
@exostar.com
5 phones found area 703
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Support
Location
Aldie, Virginia, United States
Company size
Who is Mike Sphar? Overview
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Quick answer
Mike Sphar is listed as Director, Customer Support at Exostar, a company with 266 employees, based in Aldie, Virginia, United States. AeroLeads shows a work email signal at exostar.com, phone signal with area code 703, and a matched LinkedIn profile for Mike Sphar.
Mike Sphar previously worked as Director of Customer Support at Bright Mls and Director Of Customer Service at Exostar. Mike Sphar holds Bs, Economics from James Madison University.
Company email context
Email format at Exostar
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{first}.{last}@exostar.com
89% confidence
AeroLeads found 1 current-domain work email signal for Mike Sphar. Compare company email patterns before reaching out.
Profile bio
About Mike Sphar
I am a Leader of Customer Service organizations focused on driving performance to achieve excellent customer satisfaction. With over 25 years of experience in customer support, my strengths include program and partner management, employee development and overall business operations. I spent over 18 years at a Fortune 500 company where the majority of my time was spent maintaining, fixing, and improving the customer experience. I excel at analyzing functions and programs identifying operational efficiencies and driving initiatives aimed at increasing incremental revenue. I am data fluent, and have extensive experience with call center management.
Listed skills include Program Management, Management, Leadership, Call Centers, and 31 others.
Current workplace
Mike Sphar's current company
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Exostar
8 roles
Mike Sphar work experience
A career timeline built from the work history available for this profile.
Director Of Customer Support
Current
Jan 2022 - Present
Director, Customer Support
- Managed SaaS call center operations and provided direction to team of 3 supervisors and 30+ call center representatives providing support for business customers in the Aerospace and Defense, Life Sciences, and.
- Launched live chat as an additional support channel, lowering support costs by 25%.
- Maintained contractual SLA performance in all call center metrics (calls handled, average speed of answer, customer satisfaction).
- Led a team of managers and application administrators responsible for Level 2 support.
- Managed reporting function to include subscription numbers and product utilization.
- Utilized NetSuite as the end-to-end ticketing solution incorporating scripts and customer surveys into customer support tickets.
Jan 2015 - Nov 2021
Director Of Customer Service
Jan 2013 - Nov 2021
Customer Service Manager
I led the customer service organization at Exostar. My responsibilities included: call center management, training, QA, and partnering with the Security and Supply Chain business units.
Jan 2014 - Jan 2015
Program Director - Call Center Support Functions
I led an organization of 150+ people responsible for the call center support functions. Areas of specific responsibility include Executive Escalations, Quality Assurance, online moderation, regulatory compliance and back office support functions. During my time in this position, I personally developed several direct reports who got promoted to increased.
Mar 2003 - Aug 2013
Tech Manager - It Security
I managed a team of specialists responsible for providing access to internal systems and tools for AOL employees. I developed an outreach program to call center leadership that streamlined the request process for over 3,000 call center agents and improved average speed of resolution. I developed an internal phone system with the telecom team to establish a.
Jan 2001 - Mar 2003
Supervisor - Member Services
- Managed large teams of call center agents
- Drove performance in Average Handle Time (AHT)
- Drove performance in Average Speed of Answer (ASA)
- Drove performance in Abandon Rate (ABN)
- Drove performance in Average Response Time (ART)
- Drove performance in Customer Satisfaction (CSAT)
Mar 1995 - Jan 2001
2 education records
Mike Sphar education
Bs, Economics
James Madison University
Managing Projects
The George Washington University
FAQ
Frequently asked questions about Mike Sphar
Quick answers generated from the profile data available on this page.
What company does Mike Sphar work for?
Mike Sphar works for Exostar.
What is Mike Sphar's role at Exostar?
Mike Sphar is listed as Director, Customer Support at Exostar.
What is Mike Sphar's email address?
AeroLeads has found 1 work email signal at @exostar.com for Mike Sphar at Exostar.
What is Mike Sphar's phone number?
AeroLeads has found 5 phone signal(s) with area code 703 for Mike Sphar at Exostar.
Where is Mike Sphar based?
Mike Sphar is based in Aldie, Virginia, United States while working with Exostar.
What companies has Mike Sphar worked for?
Mike Sphar has worked for Exostar, Bright Mls, and Aol.
How can I contact Mike Sphar?
You can use AeroLeads to view verified contact signals for Mike Sphar at Exostar, including work email, phone, and LinkedIn data when available.
What schools did Mike Sphar attend?
Mike Sphar holds Bs, Economics from James Madison University.
What skills is Mike Sphar known for?
Mike Sphar is listed with skills including Program Management, Management, Leadership, Call Centers, Vendor Management, Project Management, Customer Experience, and Product Management.
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