Michael Spindel Email & Phone Number

Chesterfield, Missouri, United States

Chesterfield, Missouri, United States

• Use ServiceNow to monitor and organize where tickets are routed to.• Use ServiceNow to confirm location/information for equipment, laptops, and other devices.• Use ServiceNow to setup reports, look for patterns, and make groups for easy ticket findings.• Reach out to users and techs to confirm tickets are resolved.• Use Active Directory/Azure to confirm user’s location, their groups, and active status.• Worked with other major IT groups such as LAN team to assist with P1 incidences.• Assist users with Bitlocker, Outlook, OneDrive, and other general IT related issues.• Troubleshoot users over phone or remote access via SCCM/RA/Teams. • Making and changing ServiceNow Kbs (KnowledgeBase) for both colleagues and end users.• Assist users at local site IT help desks as well as local IT techs on site.• Train colleagues on using ServiceNow.• Troubleshoot, wipe, and worked with iPhones, iPads, and Mac laptops.

St Louis, Missouri, United States

* Resolve IT-related tickets from doctors, nurses, and faculty via ServiceNow. * Assist users that would “shoulder tab” and while going from one building to another. * Set up new Windows 10 computers as well as migrating Windows 7 to Windows 10. * Remove all old wires/computers/peripherals from desks and replace them with new ones. * Setting up 100+ workstations for a new medical building. * Set users up with Office (O365), Outlook, and other suites. * Configuration of Outlook on both computers and phones. * Assist users using remote access via SCCM/RA.

St Louis, Missouri, United States

* Resolve IT-related tickets from employees via ServiceNow. * Assist users from all over the globe with application, network, and hardware issues. * Work on setting up/imaging Windows 10 computers. * Set users up with Office (O365), Outlook, and other suites. * Configuration of Outlook on both computers and phones. * Troubleshoot users over phone or remote access via SCCM/RA. * Use Active Directory to reset passwords, add groups, and change end user information. * Making and changing ServiceNow Kbs (KnowledgeBase) for both employees and end users. * Work with SAP to assist procurement and finance departments.

St Louis, Missouri, United States

* Resolve a high volume of IT-related calls from employees and clients. * Providing general assistance to end users with Active Directory for password resets. * Document and escalate tickets using Service Now. * Provide troubleshooting assistance over phone or remote access (SCCM/RA). * Work on Outlook 2007-2016 configuring, creating, and modifying accounts. * Assist remote users using AirWatch for iPhone and MobileIron for Android.

St Louis, Missouri, United States

* Assist end users using remote desktop support (TeamViewer). * Provide documentation and streamlined communications for different departments within the company. * Making and changing Kbs (KnowledgeBase) for both employees and end users. * Assist internal users with HR or other related issues over phone and email. * Use Freshservice ticketing system to document and escalate service calls. * Troubleshoot IT related issues with users within the building and area.

St Louis, Missouri, United States

* Resolve a high volume of IT-related calls from Mercy employees and patients. * Work with and troubleshoot medical applications, the major being EPIC. * Coordinated escalations with other teams such as the NOC and other various groups. * Use Active Directory to reset passwords, add groups, and change end user information. * Working with SCCM/GPO and other VM/Remote machines. * Work on Outlook 2007-2016 configuring, creating, and modifying accounts. * Utilize VDI to remote into computers to support and troubleshoot user issues. * Provide administrative support for internal applications such as Finesse and ServiceNow. * Supported iPhone users with AirWatch to provide application support to technicians in the field.

St Louis, Missouri, United States

* Resolve a high volume of IT-related calls from charter employees. * Diagnosed and resolved technical issues related to hardware, software, and networks. * Windows Server 2003 and 2008 support setup user domains and Active Directory. * Provided general assistance to end users with Active Directory for password resets, permissions, and setting up networks. * Working with SCCM and other VM/Remote machines. * Troubleshot issues with routers and switches. * Use Active Directory to create accounts, add/remove groups, and change attributes. * Utilize VDI to remote into computers to support and troubleshoot user issues. * Work on Outlook 2007-2016 configuring, creating, and modifying accounts. * Provide administrative support for internal applications such as Remedy and ServiceNow, including setting up and disabling user accounts. * Worked with a team of individuals that provided support to national and international internal Charter users including those that were affected by the Time Warner/Brighthouse acquisition. * Worked voluntary and mandatory overtime to assist with the growing needs of the business. * Mobile device support with iPhones utilizing AirWatch to provide application support to technicians in the field.

St Louis, Missouri, United States

• Assist users with troubleshooting and repair of desktops, laptops, and Apple products.• Answer general inquiries and provided onsite support to customers• Installed Windows (XP, Vista, 7 & 8) as well as assisted with windows migration (XP>7, 7>8).• Perform HDD backups/recoveries (wipe & restores)• Assist customers with selecting inventory.• Utilized Point of Sale (POS) system for processing transactions.• Gained experience with Quicken Software.