- Developed and used a method to target consumers online and drove website traffic up by 25%.- Developing and maintaining operational guidelines for staff.- Overseeing operational cost, risk and audit activities.- Collaborate with the board of directors to define the organization's values and mission, as well as short- and long-term objectives.- Identify and address the company's problems and prospects.- Implemented and maintained POS systems and third party delivery applications for all branches.- Supported and maintained all company data and technological infrastructure of all locations.- Developed company health standard procedures and HACCP for all branches.- Assisted in purchasing and maintaining kitchen equipment according to the needs of each branch.

Providing excellent wait service to ensure satisfactionTaking customer orders and delivering food and beveragesMaking menu recommendations, answering questions, and sharing additional information with restaurant patronsGreet and escort customers to their tablesPresent menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)Inform customers about the day’s specialsOffer menu recommendations upon requestUp-sell additional products when appropriateTake accurate food and drinks orders, using POS ordering software, order slips, or by memorizationCheck customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beveragesCommunicate order details to the Kitchen StaffServe food and drink ordersCheck dishes and kitchenware for cleanliness and presentation and report any problemsArrange table settings and maintain a tidy dining areaDeliver checks and collect bill paymentsCarry dirty plates, glasses and silverware to kitchen for cleaningMeet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)Follow all relevant health department regulationsProvide excellent customer service to guests