Heather Rapp Email & Phone Number

Draper, Ut, Us

Lehi, Utah, United States

Helping government agencies manage and respond to public records requests with SaaS.- Responsible for initiating, driving, and executing the beginning stages of the sales cycle before the AE. - Researched and screened potential prospects through cold calling, outbound outreach and emails.- Encouraged prospects to the next sales stage. - Scheduled, followed up, and continued communication till the end of the sales cycle. - Established best practices and operating procedures to convert leads to sales.

Handles 10 – 20 inbound and outbound calls daily from multiple lead sources with an average conversion rate of 40 - 50%, required 33% on Priority queue 22% normal queue. Consistently met and exceeded all sales goals. Outperforming top sales representatives with a 29% increase, and medium top sales representatives with a 52% increase.Supervise sales staff of 14+; communicate job expectations and provide direction, support and motivation to team to meet agreed sales targets and KPI lines. Trains new and tenured employees in pitch presentation, and closing strategies; new employee performance was notably higher than average. Once promoted to MIT our team went from an average 5th place in the company to 2nd out of 52 teams across the country. Recognized as a top sales agent in both 2020 and 2021 out of 100 sales agents

Greater Salt Lake City Area

Answered high level phone calls and conducted Compliance calls for contracts signed. Created and updated physical records and digital files on the current CRM to keep accurate and compliant documentation. Performed routine clerical tasks such as mailing, coping, faxing, filing and scanningComposed, reviewed, edited and submitted credit card dispute and resolution responses to prevent unjust refunds and fees saving the company substantial amounts in merchant processing fees.

Boise, Idaho Area

Greeted clients, directed them to the appropriate party. Answered telephone calls, took messages and forwarded information. Handled maintenance requests and reported them to the maintenance team. Facilitated with the creation of lease agreements for new tenants. Assisted the accounting department with data entry for monthly invoicing and filing. Organized all incoming and distributed outgoing mail. Managed the events center by setting up appointments, walkthroughs, and scheduling events. Provided catering, beverage, and room set up requests.

Lehi, Utah

Set up procedures for the company that are fast and efficient. Traveled to Real Estate conferences to sign clients up in person for Self-Directed IRA accounts. Walked clients through the process of getting their funds transferred in a timely manner. Gathered needed documents from clients depending on their situation. Did payroll for the sales team and tracked spiffs for referrals. Managed all payments from clients when signing up and monthly payments. Coordinated relationships with affiliates and REI-Holdings, providing updates where their clients are at. Set up specialized entities for IRA accounts through the state of Utah.

Greater Salt Lake City Area

Assisted Managers in day-to-day coordination and management of a Tax Lien Company. Monitored, controlled, and managed inventory and contract status. Screened and sent refunds, invoices, and redemption checks. Tracked call flows and quality control for Customer Support, Administration Department, and Sales Team. Managed the phone system and provided entry level IT support. Part of the Resolution Department to help Identify problems and resolve them in a quick and timely manner.

Greater Salt Lake City Area

Provided administrative support to Administrative Coordinator and the CEO of H&H Investing. Answered high level phone calls and conducted Compliance calls for contracts signed. Forwarded messages and routed calls when necessary. Performed routine clerical tasks such as mailing, copying, faxing, filing, and scanning. Maintained all office equipment including printers, copiers, and computers. Composed and responded to Chargebacks and BBB complaints.