• Provided proactive, empathetic support to youth with challenging behaviour, fostering independence and self-sufficiency.• Collaborated within a highly trained team, undergoing continuous training to enhance teamwork, communication, empathy, and problem-solving.

• Trained and guided staff to improve work efficiency, oversee job progress, and streamline operations, fostering a more productive work environment.• Established connections, collected job orders from individuals and organizations, and conducted research on government schemes and public benefits, providing valuable insights to employees and customers.• Developed skills in training, efficiency enhancement, research, and client relations.