Raven E. Email & Phone Number

Phoenix, AZ, US

Gyeonggi, South Korea

• Assessed student literacy using over 12 rubrics, ensuring consistent, data-driven evaluations and enhancing overallacademic performance through targeted feedback.
• Built strong relationships with 150+ students, delivering culturally sensitive instruction that promoted inclusivity and supported diverse learning needs.
• Incorporated new teaching methods, strategies, and technologies, continuously improving classroom engagement and adapting lessons to suit varying learning styles and technological advancements.
• Mentored and supported new colleagues, sharing best practices in lesson planning, classroom management, andteaching strategies to foster a collaborative, effective team environment.

Mclean, Virginia, United States

• Facilitated effective communication between clients and CPAs to address inquiries and enhance customer service,leveraging strong interpersonal skills and a collaborative approach.
• Ensured seamless operations across all communication platforms, managing correspondence through phone, email, and mail to support client and stakeholder engagement.
• Optimized office efficiency through strategic organization of operations and procedural workflows, significantly enhancing productivity and systematization.
• Provided comprehensive administrative support, including scheduling management to prevent appointment conflicts, generating detailed reports, and coordinating meetings.
• Administered tax software operations, including e-filing and data entries, and coordinated with IRS and state taxagencies to streamline client tax processes and communications.
• Managed office inventory and supply orders, ensuring seamless operations and coordination for business events and daily needs.

Joliet, Illinois

• Delivered comprehensive mobile solutions to customers, enhancing satisfaction and engagement by addressingdiverse wireless needs effectively.
• Enhanced customer experience by delivering exceptional service, significantly improving loyalty and reinforcing theSprint brand's strength in the competitive market.
• Managed precise account setups for new devices and plans, ensuring customers experienced seamless serviceactivation and usage from the point of sale.
• Resolved complex customer issues related to billing, technical support, or account management, maintaining high standards of customer service and retention.
• Oversaw inventory, ensuring optimal stock levels for devices and accessories to support sales objectives andcustomer needs.
• Drove sales performance to consistently rank within the district’s top 10 sellers, employing effective sales techniques and team leadership to exceed sales targets.

Bachelor'S Degree, Intermedia/Multimedia

I majored in Integrated Studies with an emphasis in multimedia and journalism while double minoring in global studies and theatre. After.

Bachelor'S Degree, Journalism

Activities and Societies: International ESN - Erasmus Student NetworkI spent a trimester abroad as a exchange student at GCU, studying at.