• Assessed student literacy using over 12 rubrics, ensuring consistent, data-driven evaluations and enhancing overallacademic performance through targeted feedback.• Built strong relationships with 150+ students, delivering culturally sensitive instruction that promoted inclusivity and supported diverse learning needs.• Incorporated new teaching methods, strategies, and technologies, continuously improving classroom engagement and adapting lessons to suit varying learning styles and technological advancements.• Mentored and supported new colleagues, sharing best practices in lesson planning, classroom management, andteaching strategies to foster a collaborative, effective team environment.

• Facilitated effective communication between clients and CPAs to address inquiries and enhance customer service,leveraging strong interpersonal skills and a collaborative approach.• Ensured seamless operations across all communication platforms, managing correspondence through phone, email, and mail to support client and stakeholder engagement.• Optimized office efficiency through strategic organization of operations and procedural workflows, significantly enhancing productivity and systematization.• Provided comprehensive administrative support, including scheduling management to prevent appointment conflicts, generating detailed reports, and coordinating meetings.• Administered tax software operations, including e-filing and data entries, and coordinated with IRS and state taxagencies to streamline client tax processes and communications.• Managed office inventory and supply orders, ensuring seamless operations and coordination for business events and daily needs.• Trained and mentored team members, fostering a collaborative work environment and enhancing overall team performance through ongoing coaching and support.

• Delivered comprehensive mobile solutions to customers, enhancing satisfaction and engagement by addressingdiverse wireless needs effectively.• Enhanced customer experience by delivering exceptional service, significantly improving loyalty and reinforcing theSprint brand's strength in the competitive market.• Managed precise account setups for new devices and plans, ensuring customers experienced seamless serviceactivation and usage from the point of sale.• Resolved complex customer issues related to billing, technical support, or account management, maintaining high standards of customer service and retention.• Oversaw inventory, ensuring optimal stock levels for devices and accessories to support sales objectives andcustomer needs.• Drove sales performance to consistently rank within the district’s top 10 sellers, employing effective sales techniques and team leadership to exceed sales targets.