Martin Sean Riedel Email & Phone Number

* Oversee all technology operations, including maintaining and supporting systems and supervising all technical team members.* Lead continuous improvement strategies for the IT services infrastructure, including remote management and ticketing tools, automation and documentation systems, and cybersecurity solutions.* Create plans for new service delivery.

* Lead the implementation of patch management, automated deployment, and security policy administration tools to enhance standardization and visibility of compliance across nearly 5,500 endpoints and 200 tenants.* Adapt a hands-on User Services team into a highly effective cross-trained remote support organization for remote instruction in response to.

Lake Forest, IL

* Cross-train the User Services team to become a responsive remote support organization with strict response time and issue resolution expectations during the COVID-19 outbreak.* Deploy new technology to offer distance learning and migrate essential instructional services to cloud solutions to meet all constituents’ instructional needs regardless of.

Greater Seattle Area

* Oversee Development Services, Project Management, Technical Support, Network Operations, Training, and Documentation teams and streamline processes to ensure quality service delivery.* Work with departmental managers to establish work practices aligned with industry standards for each area to improve efficiency and service quality.* Drive the.

Greater Seattle Area

* Manage the Support, Network Operations, Training, and Account Management teams and develop a seamless service model to meet customer needs throughout the relationship lifecycle.* Engage as a strategic partner with customers to define the business requirements for developing optimal solutions to meet their goals.* Define and manage complex customer.

Galesburg, IL

* Co-lead a unified communications office consolidating innovative technical development and communication efforts to support and enhance all college outreach efforts.* Develop and manage a comprehensive departmental operating budget, including personnel expenditures and professional development.* Serve on the senior administrative team, responsible for.

Galesburg, IL

* Establish a Web & New Media Services unit for the college and manage the corresponding marketing content and application development staff and budget.* Manage Web and New Media deployments, including Content Management Systems, custom application development, ancillary websites, social media, and content strategies.* Establish departmental standards.

* Research emerging technologies, evaluate the value versus cost, and recommend implementations most advantageous to the college.* Manage, prioritize, and secure financial commitments for major projects, infrastructure improvements, and upgrades.* Oversee institutional software licensing and infrastructure hardware budgeting processes.* Establish a pilot.

* Work with faculty to integrate appropriate technology into curricula and research.* Develop and deliver training for supported applications and resources.* Author and maintain information technology policies and the extensive documentation library relating to supported applications and services.* Maintain departmental website offering support information.

Bachelor, Music Education

Master Of Science, Instructional Technology & Telecommunications